JPEG Not Visable During DMD Presentation Preview

DMS 5.2.1
When we preview a presentation (in Digital Media Designer) any JPG images within the presentation are not visable. We thought this may be a Java issue but have tested this on multiple computers with the same result. All test computers have the latest Windows and Java updates. The issue has been confirmed with both Internet Explorer 8 and FireFox 3.6.8 browsers.
Any help is appreciated.
Thanks,
Jeff Hostilo

Jeff,
A couple of things:
* Verify what version of Flash Player is installed. This can be done by going to the following URL:
   http://www.adobe.com/software/flash/about/
   The version used by you browser will be displayed in the middle of the page. The latest is 10,1,82,76.
* Then go to the media library on the DMM-DSM. Select one of the JPEG images that you are having
   issues with. Right Click and select VIEW asset. Do you see the image in the preview Thumbnail?
   Capture a Screen Capture of the entire view screen and upload for us.
* Then open DMD, Open the presentation in question. Are you using a Media Playlist or Slideshow Playlist?
   Double Click on the Playlist and capture a screen capture of the entire playlist screen and upload it for us.
   Hit Ok and then Select Preview, the preview screen should pop up and the jpegs should be viewable, but as
   you report they are not.   Select the preview web page and then (depending on browser) select VIEW SOURCE from
   the browser command tabs. Copy & Paste the page source in a text file and upload that as well...
Thanks
T.

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JPEG Not Visable During DMD Presentation Preview

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