JPGs not displayed in Properties

In the RoboHelp Project Manager (version 7.01.001), you can
double-click on an Image (or right-click and select Properties). If
the image is a BMP a preview will be displayed; if it is a PNG you
see the message "File format not supported". So far so good.
But some JPGs display OK, some give the message. A quick
check suggests that it is the presence of camera properties in the
JPG; depending on the tool used to crop and/or resize a photograph,
the camera properties may be removed or retained, and RoboHelp
seems to be unable to handle those JPGs with camera properties.
Has anyone else seen this? is it known to Adobe?

The problem seems to be related to the EXIF data, used by
digital cameras to record aperture, exposure and so on. Robohelp's
preview in Image Properties, General tab, will not display JPG
files with EXIF data.
Adobe have been notified but we do not know when a fix will
be available.
Some image manipulation programs pass the EXIF data through
untouched; some (older ones) may remove or corrupt the data.
Microsoft Photo Editor (part of Office 2000) removes EXIF, Paint
(part of Windows) passes EXIF data through, but if there is no EXIF
entry Paint adds a small one.
This means that if you use Paint on JPEG images for Robohelp
you will lose the preview facility. Also if you use any modern
image manipulation program on photos from a digital camera you will
probably have no preview.
There are tools which remove EXIF data; I did a quick test
with PureJPEG from yafla.com and results were encouraging. But I
don't intend to use freeware on a live project without further
testing. Does anyone out there have recommendations for safely
removing EXIF data?

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xxxxyyyyz wrote:
…If there is someone out there who has experience of obtaining decent colour management in CS4 on a Power PC, I would really like to know how you achieved it.
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