JSM : Job Management in SAP Solution Manager - Questions ?

01. I want to use the job request process in SAP Solution Manager. Which
technical prerequisites need to be fulfilled to use this functionality ?
02. I am using a service desk other than the SAP Solution Manager service
desk. How can the job request information be forwarded to this service desk?
03. I want to create a job request via a link in your companyu2019s intranet. What
authorizations does my user need to create the job request?.
04. What is the consequence if i assign the job in your job documentation to a
logical component instead of a business process?
05 How can i configure the monitoring for a job scheduled with job
documentation?
Rgds

Hello,
you should have a look into SAP note 1054005 - "FAQ: Job Scheduling Management with SAP Solution Manager" for technical requirements. If the job doc is not assigned to a business process then BPMon cannot be used for the respective job.
All other questions should have been answered at [http://wiki.sdn.sap.com/wiki/display/SM/FAQJobSchedulingManagement|http://wiki.sdn.sap.com/wiki/display/SM/FAQJobSchedulingManagement]
Best Regards
Volker

Similar Messages

Configuration Guide Job Scheduling Management with SAP Solution Manager

Dear Gurus
Could you please help me with the configuration guide of the Job Scheduling Management with SAP Solution Manager
Best Regards

Hello Luis,
the configuration activities can be accessed via the "Implementatiopn Guide" by calling transaction SPRO in your SAP Solution Manager system.
In SPRO navigate to -> SAP Solution Manager -> Scenario-Specific Settings -> Job Scheduling Management -> Standard Configuration and execute the following two activities.
1. Activate Solution Manager Services
2. Set Up Work Center for Job Scheduling Management
Make sure that your user has role SAP_SM_SCHEDULER_EXE (or_ADMIN) assigned.
Afterwards you should be able to access the Job Management Work Center and to create Job Documentation or to import Jobs from a Managed System into new Job Documentations.
The following SAP notes might be usefuly as well:
1054005 - FAQ on Job Scheduling Management
1117355 - Work Center roles
Kind regards,
Martin
http://service.sap.com/jsm

1)    Is there North Bound Interface / API from SAP Solution Manager available for 3rd party integration?       i. The list of the modules that are being managed by SAP Solution Manager(s)      ii. The performance metrics of those modules/components at th

1)
Is there North Bound Interface / API from SAP Solution Manager available for 3rd party integration?
i. The list of the modules that are being managed by SAP Solution Manager(s)
ii. The performance metrics of those modules/components at the high level
iii. The information about Early Watch Alerts (or situations to watch for)
2)
Is there a full SNMP interface for getting the above information from SAP Solution Manager?
3)
Is that understanding that SAP has SNMP support for forwarding alerts to a 3rd party system, correct?
4)
Does SAP has both free and licensed? If yes then what are the advantages of licensed over the open/free version?

Mugunthan
Yes we have applied 11i.AZ.H.2. I am getting several errors still that we trying to resolve
One of them is
===========>>>
Uploading snapshot to central instance failed, with 3 different messages
Error: An invalid status '-1' was passed to fnd_concurrent.set_completion_status. The valid statuses are: 'NORMAL', 'WARNING', 'ERROR'FND     at oracle.apps.az.r12.util.XmlTransmorpher.<init>(XmlTransmorpher.java:301)
     at oracle.apps.az.r12.extractor.cpserver.APIExtractor.insertGenericSelectionSet(APIExtractor.java:231)
please assist.
regards
girish

Document Management in SAP Solution Manager

Hi All,
I would like to know If you are using SAP Solution Manager as a central tool for overall Documentation Management?
Could you please share some information about your solution?
Many thanks.
Regards,
Ridouan

Hi Ridouan,
For this i suggest two options:
*Use Template Projects to manage templates:
http://wiki.sdn.sap.com/wiki/display/SM/Template+Projects
*Use Solutions to re-use some structures:
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/87/38037ccd314c9aac4f026f1ba34558/frameset.htm
further about document management: http://help.sap.com/saphelp_sm71_sp01/helpdata/en/46/87f790498b5cede10000000a114a6b/frameset.htm
Kind regards
Fabricius

Project management in SAP Solution Manager (SOLAR_PROJECT_ADMIN and RMMAIN)

Please help me to understand this better u2013 whether this is a gap in the functionality of the SolMan, whether I expect too much, whether it is expected to work in a different way.
In transaction SOLAR_PROJECT_ADMIN one can create a project.
In transaction RMMAIN one can create a roadmap u2013 this is a more or less detailed project plan that can even be exported to MS Project. Via RMDEF and RMAUTH it is possible to create a custom specific roadmap. This specific roadmap can then be assigned via SOLAR_PROJECT_ADMIN and RMMAIN to the newly created project.
However, it is not possible to modify the roadmap once assigned in SOLAR_PROJECT_ADMIN and created in RMMAIN.
This means, as a consequence, that it is not possible to use the Solution Manager as the one and only project management tool.
To specify this further. Usually, in a project, once you have created the roadmap and the overall framework you add all the detailed steps, and all single tasks that are required. As this is not possible in SolMan one needs to use other tools (MS Project) for this. But on the other side the SolMan project plan and roadmap has to be updated frequently to be able to keep track of the progress. So this ends in double work. Manual effort is required to keep this consistent. And it also hardly makes sense to create a new roadmap just to add these small details. With all this in mind itu2019s hard to convince our customers that the SolMan is really a that big benefit for implementation or upgrade projects.
- have I overseen something?
- has SAP designed this in a different way?
- or does SAP oversee this need?
Many thanks & best regards,
Peter Müller

Hi
1) Is deleting older documents is definitely going to improve response time of searching. You said 'yes' but just wanted to double sure.
Yes
2) This program deletes all unsed and de-linked document. I can understand 'De-linked' but not 'Unused'
i meant the samething
3) Deleting documents based on user id is big problem. We have almost 800 Users in SolMan, who has used this project form last 5+ years. So all these 800 users have to go into multiple selection of user id
Try giving *
4) I tried this on our sandbox (SP19 Level) which has shown all unused documents which can be deleted. But this deletion has to be done one-by-one. In our production, if we have 10K+ documents, i assume almost thousand or more will be residing as de-linked in KW
Try giving *
5) Any Documentation available on this program.
Learnt by experience but you can check some sapnotes below
Note 1124579 - Using SOLMAN_UNUSED_DOCUMENTS to delete unused documents
Note 1377997 - SOLMAN_UNUSED_DOCUMENTS: No deletion conf. for each doc.
Hope above clarifies
Regards
Prakhar

Performance Issue in Document Management of SAP Solution Manager

Hi
We have 10k+ documents in our current project and searching any specific document takes time of around 1-2 min. Searching document via SOLAR_EVAL or Menu-->Find Document of Solarxx is giving same output in terms of response time, later being slightly better. Other projects which have comparatively less documents, etc are fine in search response times and other functionalities implemented in system like issue mgmt, etc are also ok in terms of performance.
Can anyone please advice how this performance issue of searching specific document can be resolved?
What first thing which hits me is cleaning SolMan KW and either archiving/deleting old versions of document (because snapshots of every change in single document is stored in solman). If this can really help in making performance better for searching documents, please advice in detail as how this can be done or share any document.
If anyother way this can be achieved, please let me know that also.
Points will be awarded.
Thanks in advance.
Regards,
SM

Hi
1) Is deleting older documents is definitely going to improve response time of searching. You said 'yes' but just wanted to double sure.
Yes
2) This program deletes all unsed and de-linked document. I can understand 'De-linked' but not 'Unused'
i meant the samething
3) Deleting documents based on user id is big problem. We have almost 800 Users in SolMan, who has used this project form last 5+ years. So all these 800 users have to go into multiple selection of user id
Try giving *
4) I tried this on our sandbox (SP19 Level) which has shown all unused documents which can be deleted. But this deletion has to be done one-by-one. In our production, if we have 10K+ documents, i assume almost thousand or more will be residing as de-linked in KW
Try giving *
5) Any Documentation available on this program.
Learnt by experience but you can check some sapnotes below
Note 1124579 - Using SOLMAN_UNUSED_DOCUMENTS to delete unused documents
Note 1377997 - SOLMAN_UNUSED_DOCUMENTS: No deletion conf. for each doc.
Hope above clarifies
Regards
Prakhar

How to Unlock the Object in SAP Solution Manager

Hi all,
Iam trying to Upload the TS into Solution manager, but the Project Documentation TAB is locked by another User.So i am unable to get ADD button enable
I dont have access to SM12 or SE03. How to Unlock this
Regards

This is not the right forum to ask your doubt. Post this in Solution Manager forum
SAP Solution Manager
Regards,
Prateek

SAP Solution Manager Adapter for SAP Quality Center by HP (ST-QCA)

Hello Folks,
I am configuring Solution Manager, and the current activity asks to download to add-ons that I can't find in the Marketplace - they are required to activate Solution Manager Enhancements:
SAP Solution Manager Adapter for SAP Quality Center by HP (software component: ST-QCA)
SAP Support Enablement package (software component: ST-SEP)
Does anyone know where to get those components?
Thanks a lot,
Marco

Hi Ravindra babu/ Murali:
I have one very quick doubt and would be really glad if you can help clarify.
As per documentation from SAP and also IMG screens etc. it seems like 'a project' in SolMan will hand-shake with 'a project' in QC.
Can I therefore assume that if there is only one instance of SolMan (productive) and one QC server alone (again, productive), any number of trials I carry out between SolMan project and QC project will not spill over into other projects in these two systems and thus have no impact whatsoever at server level.
The reason for my asking this - in my project, Testing has started using QC in a standalone mode already. We have just one server. If I have to carry out any tests/ demo between SolMan and QC, it shouldn't impact other 'standalone' projects being done in QC.
Regards,
Srini

Customer attributes in SAP Solution Manager

Hi,
I have created Customer Attributes in SAP Solution Manager, SPRO--> SAP Solution Manager-->Capabilities-->Implementation/Upgrade-->Blueprint and Configuration-->Object Attributes--> Definition of Customer Attributes for Object Types. I have assigned the Customer Attributes for Project/Solution.
Now I have the attribute in the project nodes but I can't enter Attribute Values. How can I solve this problem?
Regards.

Hi,
you need assign value in solar02, when you assign attributes to the object. check out
Adding customer attributes to objects in Project and Solution
Thanks
Jansi

Relationsship Sap Solution Manager SR2, SR3 to Support Package

Hi!
I am about to install SAP Solution Manager.
On the service marketplace I could found the following SR's
SAP Solution Manager SR2
SAP Solution Manager SR3
I would like to know which SR belong to which Support Package?
SAP Solution Manager SR2 = SP 10 ??
SAP Solution Manager SR3 = SP ?? ??
Thank you very much!
regards
Thom

Check note 781448 - Support Package levels of SolMan installations/upgrades
Markus

Questions on "FAQ - SAP Solution Manager for VARs"

Hi,
I just got through the FAQ - SAP Solution Manager for VARs, but have some further questions:
For me it is not quite clear which connections are necessary for which VAR scenrio.. currently we have setup the service desk in our solman. Customer's aren't linked to the solman yet - we have saprouter-saprouter connections. Connecting them via SAP support backbone is an interesting option, especially for incident management. To get this working we should follow note 1124718 right?
But what about the other scenarios like maintenance optimizer and ewa monitoring? I guess for that we definitly need to build up RFC connections to each relevant customer system (~300+x)?! I think it will be hard to handle so many connections - just consider if a customer is cancalling the maintenance contract, everything needs to be removed again... best would be to have a central communication point...
For MOPZ we need up-to-date system information. So everyone is talking about SLD. Do you also recommend this option? There we need again a connection (direct to SolMan SLD or via external SLD on customer side).
According to the FAQ there is a workaround for ewa monitoring for customers with security doubts.. is this also working for non-ABAP components? We need SMD and WI for generating ewas for JAVA systems...
With regards to Enterprise Support contract: ewa only need to be monitored for productive systems? Can a customer be charged if they want to have ewas monitored for other sytems too? How long do we need to keep the ewas (1 month, 3 months, half year) before they are deleted? Are there any specific requirements?
All the work to get these scenarios working.. is this covered within the Enterprise Support contract? Can the customer be charged for work thats done by the VAR in their system (e.g. RFC connections, SDCCN, SLD,...)?
Sorry for this long text.. hope you have some helpful ideas!
Regards,
Richard

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

SM:SELFDIAGNOSIS background job getting failed in Solution manager

Hi All,
SM:SELFDIAGNOSIS background job getting failed in Solution manger server :
Job Log:
2-22-2012 16:44:02 Job started                                                                                00           516          S
2-22-2012 16:44:02 Step 001 started (program RDSWP_SELF_DIAGNOSIS, variant &0000000000324, user ID BASISUSER)      00           550          S
2-22-2012 16:45:07 Internal session terminated with a runtime error (see ST22)                                     00           671          A
2-22-2012 16:45:07 Job cancelled                                                                                00           518          A
ST22: Dump:
Runtime Errors         ITAB_DUPLICATE_KEY
Date and Time          02-22-2012 16:45:07
Short text
A row with the same key already exists.
What happened?
Error in the ABAP Application Program
The current ABAP program "CL_DSWP_SD_DIAGNOSE_CONSISTENTCP" had to be
terminated because it has
come across a statement that unfortunately cannot be executed.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
An entry was to be entered into the table
"\CLASS=CL_DSWP_SD_DIAGNOSE_CONSISTENT\METHOD=CHECK_USERS_BP\DATA=LT_USCP"
(which should have
had a unique table key (UNIQUE KEY)).
However, there already existed a line with an identical key.
The insert-operation could have ocurred as a result of an INSERT- or
MOVE command, or in conjunction with a SELECT ... INTO.
The statement "INSERT INITIAL LINE ..." cannot be used to insert several
initial lines into a table with a unique key.
How to correct the error
Probably the only way to eliminate the error is to correct the program.
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"ITAB_DUPLICATE_KEY" " "
"CL_DSWP_SD_DIAGNOSE_CONSISTENTCP" or "CL_DSWP_SD_DIAGNOSE_CONSISTENTCM00M"
"CHECK_USERS_BP"
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
1. The description of the current problem (short dump)
To save the description, choose "System->List->Save->Local File
(Unconverted)".
2. Corresponding system log
Display the system log by calling transaction SM21.
Restrict the time interval to 10 minutes before and five minutes
after the short dump. Then choose "System->List->Save->Local File
(Unconverted)".
3. If the problem occurs in a problem of your own or a modified SAP
program: The source code of the program
In the editor, choose "Utilities->More
Utilities->Upload/Download->Download".
4. Details about the conditions under which the error occurred or which
actions and input led to the error.
KIndly Suggest to resolve the above issue
Thanks
Nekkalapu

HI,
Deatils:
SAP EHP 1 for SAP Solution Manager 7.0
SAP_ABA                701          0006    SAPKA70106
SAP_BASIS              701          0006    SAPKB70106
PI_BASIS               701          0006    SAPK-70106INPIBASI
ST-PI                  2008_1_700   0002    SAPKITLRD2
CRMUIF                 500          0004    SAPK-50004INCRMUIF
SAP_BW                 701          0006    SAPKW70106
SAP_AP                 700          0019    SAPKNA7019
BBPCRM                 500          0016    SAPKU50016
BI_CONT                704          0007    SAPK-70407INBICONT
CPRXRPM                400          0016    SAPK-40016INCPRXRP
ST                     400          0024    SAPKITL434
ST-A/PI                01M_CRM570   0000         -
ST-ICO                 150_700      0009    SAPK-15079INSTPL
ST-SER                 701_2010_1   0002    SAPKITLOS2
Thanks
Nekkalapu

Error in Import Java Dump phase while installing SAP solution Manager 7.1

Hi,
While installing SAP solution manager 7.1 I am getting the below error during the phase "Import Java Dump".
An error occurred while processing option SAP Solution Manager 7.1 > SAP Systems > MS SQL Server > Central System > Central System( Last error reported by the step : Execution of JLoad tool 'C:\j2sdk1.4.2_17-x64\bin\java.exe -classpath "C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\install\sharedlib\launcher.jar" -showversion -Xmx1024m com.sap.engine.offline.OfflineToolStart com.sap.inst.jload.Jload "C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/install/lib/iaik_jce.jar;C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/install/sharedlib;D:/usr/sap/SPT/SYS/exe/uc/NTAMD64/mssjdbc/sqljdbc.jar" -sec SPT,jdbc/pool/SPT,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.properties,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.key -dataDir "D:/SAP SOLMAN/Java Components/51040039\DATA_UNITS\SOLMAN_JAVA_EXPORT_JDMP" -job "C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\IMPORT.XML" -log jload.log' aborts with return code 1. SOLUTION: Check 'jload.log' and 'C:/Program Files/sapinst_instdir/SOLMAN71/SYSTEM/MSS/CENTRAL/AS/jload.java.log' for more information.
JLOAD.JAVA log details below
java version "1.4.2_17"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_17-b06)
Java HotSpot(TM) 64-Bit Server VM (build 1.4.2_17-b06, mixed mode)
Jload R 7.12 V 0 A 0
Jload -sec SPT,jdbc/pool/SPT,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.properties,
smn/sapmnt/SPT/SYS/global/security/data/SecStore.key -dataDir D:/SAP SOLMAN/Java Components/51040039\DATA_UNITS\SOLMAN_JAVA_EXPORT_JDMP -job C:\Program Files\sapinst_instdir\SOLMAN71\SYSTEM\MSS\CENTRAL\AS\IMPORT.XML -log jload.log
Connecting to database
Couldn't connect to DB
com.sap.inst.common.exception.DBConnectionException: com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host has failed. java.net.ConnectException: Connection refused: connect
     at com.sap.inst.common.db.DBConnection.connect(DBConnection.java:157)
     at com.sap.inst.jload.Jload.main(Jload.java:222)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
     at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host has failed. java.net.ConnectException: Connection refused: connect
     at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDriverError(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerConnection.connectHelper(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerConnection.loginWithoutFailover(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerConnection.connect(Unknown Source)
     at com.microsoft.sqlserver.jdbc.SQLServerDriver.connect(Unknown Source)
     at com.sap.sql.jdbc.NativeConnectionFactory.createNativeConnection(NativeConnectionFactory.java:215)
     at com.sap.sql.connect.OpenSQLDataSourceImpl.createConnection(OpenSQLDataSourceImpl.java:522)
     at com.sap.sql.connect.OpenSQLDataSourceImpl.getConnection(OpenSQLDataSourceImpl.java:276)
     at com.sap.inst.common.db.DBConnection.connectViaSecureStore(DBConnection.java:111)
     at com.sap.inst.common.db.DBConnection.connect(DBConnection.java:151)
     ... 6 more
An error occured during execution. Please consult SAP note 942766 for first steps on troubleshooting the problem.
I have gone thru with the notes and it didn't help me much.
I have used J2SDK 1.4.2_17 nad JCE_Policy-1.4.2 files.
Please let me know where IO went wrong.
Thanks in advance.
Sai

Hi,
1. Did you select java path (Export CD/DVD) while intsallation? Check once again.
2. Add JAVA_HOME = Java path in environment variable.
3. What is the exact error, you got it, post error here.
Regards,
Srini Nookala

EWA for Business Objects (XI 3.1) within SAP Solution Manager

Hello!
We use Business Objects (XI 3.1) and would like to get weekly a EWA report within our SAP Solution Manager.
Our SAP Solution Manger has only ABAP stack and it has the SPS version 25.
We also do not use Wily Introscope/Diagnostics and E2E tools within SAP Solution Manager.
Question
Is it possible to set up EWA for Business Objects with our requirements (SOLMAN with ABAP stack and without E2E/Diagnostics tools)?

Hello,
The short answer is no. You can verify this in SAP Note 1507629 - Preparing a BOE system for Service Sessions in Sol. Manager.
"...1.) Managed System Setup
Perform the Managed System Setup for SAP BusinessObjects Enterprise as
described in the "End-to-End Root Cause Analysis System Landscape Setup
Guide". This guide can be found in the SAP Service Market Place:
-> http://service.sap.com/diagnostics
-> Navigate to the "Media Library"
-> Open the document "SAP Solution Manager Landscape Setup Guide"
Please ensure that you perform all steps mentioned in the guide which
are relevant for your product and version. Please read also SAP note
1357901, which is also referred to in the above mentioned setup guide."
So this is a requirement. There are also pdf documetns attached to this note that describe how to setup the EWA in Solution Manager. EGI_SBOP_EWA_part1.pdf and EGI_SBOP_EWA_part2.pdf.
The fact you have no Java stack and have not installed Diagnostics, just means it has not been done. It can be done and then you can do a managed system setup, and the balance of tasks required to prepare the system and Solution manager to generate EWA reports for the BOE system. Its just more work, not a show stopper.
Regards,
Paul

FAQ - SAP Solution Manager for VARs

You can find further technical questions around configuration & functionalities in a comprehensive
FAQ to SAP Solution Manager for VARs.
This FAQ covers questions and answers around:
    > SAP Solution Manager, enterprise edition
    > SAP Solution Manager VAR setup: configuration of Service Desk
    > Work Center Service Desk: functions & configuration
    > Work Center System Monitoring: setup of SAP EarlyWatch Alert
You can access the FAQ directly thru the following link [FAQ - SAP Solution Manager for VARs|http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000490172009E].
Navigation path: SAP Service Marketplace > SAP Support Portal > SAP Support Infrastructure > SAP Solution Manager > SAP Solution Manager for Partners > Information for Service Provider > Training and HowTo Documents > Administrator
Please notice: The FAQ will be updated from time to time.
Edited by: Susanne Schlehf on May 4, 2009 2:48 PM
Edited by: Susanne Schlehf on May 18, 2009 12:56 PM

Hello Richard,
(1) regarding network connections see document [Draft:Technical Support Network Connections for VAR Scenario|http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000089947&_OBJECT=011000358700000880802009E] as overview and with a lot of detailed information.
(2) yes, you have to setup once all your customer connections at the beginning but then only add/remove with customer contract changes
(3) the workaround by sending by email can handled a anexception. EWA has to be done for productive systems like nowadays done by SAP. Additional EWA services could meas additional business case for a VAR - that's contract between VAR and customer.
(4) whatever you think may be a business to sell - do it ! (and get a monetary bonus from your boss
Kind regards
Heinrich

JSM : Job Management in SAP Solution Manager - Questions ?

Similar Messages

Maybe you are looking for