JTapi error

i had an error with my java.library.path, after setting the path, i ran the program again i.e. outcall.java. The error i have now is javax.telephony.invalidArgumentExeception
MyOutCallObserve.caaChangedEvent
java.lang.NullPointerException
java.lang.NullPointerException
what do these errors mean? and what should i do? in urgent need of assistance
Preeti

Problem resolved.
Thanks

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JTAPI Error caused by Agent software

Cisco Unified Communications - System version 8.5.1.11900-21
Cisco Unified CCX - System version 8.5.1.11002-22
Issue:
User is at a different PC than they were before and can't log into agent, they get a JTAPI error.
Known Causes:
     User logs off mobility before logging out of their agent.
     Computer crashes with user logged into phone via mobility and Agent software running.
          User can't log into another phone until Administrator finds them in the Actively Logged In Device Report and goes to the device and logs them out.
Problem:
     Agent software give a JTAPI error when user goes to a new machine and logs into the phone then tries the Agent.
Work Around:
     Agent has to be sent back to old machine. Log in, Log into Phone, then Log into Agent. Log out of Agent, Log out of phone, then log off machine
          and go back to new machine for it to allow them to log into Agent.
My real question is, can I fix the agent issue without having them do this? If a machine has died and can't be brought back up, unless the Cisco servers are restarted, the only way to get user to log on again is create them another set of extensions. I believe this behavior even occurred back in 4 and 7.   I'm just hoping someone knows a way of correcting without the extra drama.

Try updating the Authentec software. I remember reading that 2.5.29.0 fixes that problem :)
Have a look on the Toshiba website in the drivers area for this version.

Ccx jtapi error

Hi.
I have CCX 5.0.2SR3 and CCM 6.1.4.1190-3.
When i loggin on CCX i have error "The Cisco JTAPI Client versions are inconsistent. Please go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to install the Cisco JTAPI Client". When i press OK, i get on the empty page. I downloaded and installed JTAPI client from CCM. Situation has not changed yet.
How i can fix this problemm?
Thank's in advance.

Hi,
From the document:crscomtx.pdf "Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide", the version of CCM is not compatible with your version of UCCX.
Your CUCM should be one of the following list:
6.0(1) - JTAPI 6.0(1.1000)-5 Filename 6.0.1.1000.037
6.0(1a) - JTAPI 6.0(1.1000)-5 File name 6.0.1.2000-4
6.1(1) JTAPI 6.1(1.1000)-1 Filename 6.1.1.1000-11
6.1(1a) JTAPI 6.1(1.1000)-2 File Name 6.1.1.2000-3
6.1(1b) JTAPI 6.1(1.1000)-2 File Name 6.1.1.3000-2
6.1(2) JTAPI 6.1(2.1000)-12 File Name 6.1.2.1000-13
6.1(2)SU1a JTAPI 6.1(2.1000)-12 File Name 6.1.2.1002-1
6.1(3) JTAPI 6.1(3.1000)-1 File Name 6.1.3.1000-16
6.1(3b) JTAPI 6.1(3.1000)-1 File Name 6.1.3.3000-1
6.1(3b) SU1 JTAPI 6.1(3.1000)-3 File Name 6.1.3.3190-1
6.1(4) JTAPI 6.1(4.1000)-9 File Name 6.1.4.1000-10
6.1(4a) JTAPI 6.1(4.1000)-9 File Name 6.1.4.2000-2
6.1(5) JTAPI 6.1(5.10000)-6 File Name 6.1.5.10000-10
HTH,
Nick

6945 Phones get JTAPI ERROR, not 6941

Hi, I have the same config if I compare a 6941 vs 6945 but the agent can't login with CAD if they have a 6945.
Anyone ?

Hi Philippe,
Could you please attach the exact error screenshot of this CAD. Along with the CAD logs (C:\Program Files\Cisco\Desktop\log)
Thanks,
Anand

CUCM 8.6.2 and JTAPI problems

Hello,
Following many threads regarding JTAPI errors, data sync, and so on (eg: https://supportforums.cisco.com/message/3566010#3566010 , https://supportforums.cisco.com/thread/2090094) , I'm wondering if this catastrophic bug CSCuf44112 could be the root cause for these errors. Not only UCCX errors but also other applications involving CTI (Voice Recording, CUPC/Jabber in control deskphone mode).
It's difficult to fully understand what's written and the possible consequences.
Help to decrypt would be appreciated.
JC

I have bookmarked your post. An interesting topic indeed. Thank you for posting it.
Anthony Holloway
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CRS 5 Backups fail with this error: Unknown error occured while connecting to the host

Dear All,
We have backup issue with UCCX 5.0(2)SR03_Build317, while trying to take backup giving following error "Unknown error occurred while connecting to the host".
I have found the solution in the Cisco and tried all the suggestion, still not working and same error observed. Due to backup issue we unable to do any changes on the CRS, when we try to create new agents, those agents are not reflecting in the CRS.
Also I have observed bellow error , when try to re-sync the JTAPI,
Error while handling the input   request.
Top of Form
Config Changes are not allowed during 'Backup' operation, which   was started by 'Scheduler' at 'Fri Jun 08 18:00:03 GMT+08:00 2012 '. Please   try again after 'Backup' is complete.
Bottom of Form
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00809a752c.shtml
Solution
Complete these steps in order to resolve this issue:
•1.      Access the UCCX server and navigate to Start > Run, and type CET.
•2.      When the warning message appears, click NO.
•3.      Choose com.cisco.crs.cluster.config.ArchiveAdminConfig.
•4.      On the right side, double-click the record ID.
•5.      Click the com.cisco.crs.cluster.config.ArchiveAdminConfig tab, and clear the password under Backup Storage.
•6.      Click Apply.
•7.      Navigate to Appadmin > Tools > Backup and Restore.
•8.      Under Backup Storage Location, type the new password, and click Update.
After you complete these steps, you can run the backup. If the backup fails, restart the server, and try the backup again. If the backup still fails, you can navigate to CET, clear all the fields, and then type the new information for the storage location.
Please help me with your suggestions.
Thanks & Regards,
Naveen .S

Please any one help me on this issue..

Non cisco/Third party phones are compatible with CCX 9 or not?

Dear Guys,
I have a CCX 9 server integrated with CUCM 9 and also non cisco based/Third party phones (SNOM IP Phones) as agent for CCX server. when i try to log in to CAD software with User ID and password that assigned to SNOM phone i got JTAPI error but with CIPC(Cisco IP Communicator) works fine and i could log on without any issue. i checked RMuser controlled device and also allow controlled CTI port,all configured. i checked all documents about this issue but it is not mentioned anything about SNOM phone used as agent. any idea for that? any documents for compatibility list between CCX and agent platform...
i have checked below links
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1844/prod_qas0900aecd80422e66.pdf
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Special thanks in advance for your help
Sara

Hi Sara,
If you do not see it in the UCCX comp matirx, than please remember that you will not get support from Cisco TAC incase if you hit any issues with this deployment.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Thanks,
Anand

UCCX 8.5: first Node cable disconnect results

After disconnecting the first Node network cable :
- Forward busy/unregistered/failure triggers only after like 3-6 minutes. In the meantime we get silence.
- CAD get unresponsive for about 2-6 minutes.
- Agent can be place into ready after 2-6 minutes but the rest of the service don't workanother 3-5 minutes.
- Sometimes CAD shows crazy messages like Jtapi error, user does not exist, etc for about 2-8 minutes.(clicking on OK will remove all errors eventually)
NO FAILOVER MECHANISM WORKS DURING TRANSIENT (3 - 6 minutes)
Any ideas?

Hi Maxim,
Page 39 of the below link states,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/cad85ccxig-cm.pdf
Privileges:
By default, Windows Installer installations run in the context of the logged-on user. CAD installations, which use Windows Installer, require either administrative or elevated (system) privileges. If the CAD installation is run in the context of an administrative account, no additional privileges are required.
You can also cross verify is the CAD has been installed after the UCCX HA setup is completetd, by running the
PostInstall.exe from the path C:\Program Files\Cisco\Desktop\bin in the CAD\CSD boxes. If you dont find the second node ip address, please enter it here.
And check the behaviour.
Hope it helps,
Anand

Issues with Agents being logged out.

All the agents on aperticular PIM were logged out and could logback in after approx 7 minutes.Wheni check teh CTIOS logs now its full of the below error message
12.333 ClientMgr[1]::DistributeEvent(eOnNewSkillGroupStatisticsEvent), FAILED to find
Client[0006].
Can you please let me know if this is service affecting or its something critical ?

-We are seeing issues with agents trying to log in and getting timeout errors, taking 3-5 times to actually login/JTAPI errors. Supervisor application is having the same issues. We have full IP Visibility from all subnets. The CUCM/CCX servers were put in last August, and we had zero issue up until the past few weeks. Ive validated the agent settings, JTAPI users etc and Ive rebooted the UCCX server as well

Seeing issues with agents being able to go ready/not ready.

I am seeing issues with agents able to go ready/not ready. I have attached logs for this. I would appreciate help

-We are seeing issues with agents trying to log in and getting timeout errors, taking 3-5 times to actually login/JTAPI errors. Supervisor application is having the same issues. We have full IP Visibility from all subnets. The CUCM/CCX servers were put in last August, and we had zero issue up until the past few weeks. Ive validated the agent settings, JTAPI users etc and Ive rebooted the UCCX server as well

IPCCX jtapi, add cluster and trigger error

hi,
during the installation of ipccx (HA deployment) i found difficulty in adding the cluster and making the trigger. on start it gave me the error of jtapi resync.when i tried to resync it it gave me error (jtapiresyncerror1.jpeg).so i tried to resync it manually by stoping the crs node manager and installing the jtapi client for windows from ccm. but after opening the appadmin application again it gave me error of jtapi sync (jtapierror1). for clustering ipccx1 components are working but when i tried to enable the components of ipccx2 it gave me error (errorafteripccxcomponentactivation1.jpeg)..you can also see other jpegs for reference..it is showing the replication status of unkown.
then i tried to add the script and application but when i entered the trigger information it gave me error "could not update the user on unified cm" (trigerror1.jpeg)..
Regards
Naresh

hi,
I haven't tried to install only the second server.. i have time so i reinstalled both the first and second server..following was the sequence
IPCCX installation:
1)install operating systems for first server.
2)install ipccx dvd for first server (after ipccx dvd installation initial setup window will open automatically.. no need to configure it..just close the window)
3)install sql server..
4)now open app admin page and do initial setup..
5)install operating system for second server.
6)install ipccx devd for second server (after ipccx dvd installation initial setup window will open automatically/.. no need to configure it..just clost the window)
7)install sql server
8)now open app admin page of second server and do initial setup..
hope that it helps..
Regards
Naresh

Jtapi unusual error

hey all,
i'm developing some applications using JTAPI 1.4 on a Cisco Call Manager, basicly to record callers voice messages, but i'm getting a
MethodUnSupportedException and it indicates an error in the following line
mtc.usePlayURL( "file:C:\\Documents and Settings\\myassin\\My Documents\\Projects\\CCM\\Message.wav");
if anyone can answer me asap, i'd be very grateful.
thanks in advance.

"FY13"=10;
what error can possible creep into this Script ....

AQM - JTAPI Installation Error

AQM version 9.0.1
during Site configuration Setup of AQM I prompted to JTAPI Installation Error:
The following installation errors occured:
Could not get JTAPI plugin URL from AXL:
Could not connect to server to get JTAPI Installation file: Error sending/receiving from server:Could not connect using any of the AXL URLs.
I created two Application Users on our CUCM 10.5
aqmaxl - Assigned to AXL Group (Standard AXL API Access)
aqmjtapi - Assigned to Standard CTI Enable
IP Address of Publisher was verified correct and both CUCM to AQM can ping each other.
Also I'm 100% sure that i put the correct information of soap axl username/password and jtapi username/password
does anyone encountered the same issue?. any thoughts?
Thank you!

Hi
Looks like you need to be on 10.x of AQM:
http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_9.0(2)_SU2#Workforce_Optimization_Compatibility
I know from personal dev experience that the 10.x CUCM AXL is a bit tricky and will need code changes.
Aaron

PG jtapi services display "java.lan.NullPointerException" Error

Hi Dear,
I got attachment error on PG server.Can you please explain what we receive this error.
Probbably both PG server was not communicated same time when error eccour.
Event Type:    Error
Event Source:    Cisco Systems, Inc. ICM
Event Category:    CTILink
Event ID:    32782
Date:        9/3/2013
Time:        4:43:04 PM
User:        N/A
Computer:    ICMISTPG13A
Description:
Client:CTIOSServer Object:172.20.5.25 Error Event Report: CTIOS Server "ICMISTPG13A": Communication with CTIOS Server: "172.20.5.15" has failed.
Data:
Merhaba,
Belirtilen saatte PG sunucusu üzerinde CTIOS servisinde 1sn süreli anlık problem yaşanmıştır.
Şu anda problem bulunmamaktadır.
Çağrı kaybı yaşanmamıştır.
Tşkler,

Hi,
Is that your PIM is showing Active state?
Is this restored ?
Is this production environment or lab system?
Share the dumplog of jgw1 & pim1 process of issue time for further troubelshooting.
Thanks & Regards,
Hardik B Kansara

Error in Cisco call manager

Hi, I just installed the IPCC exprss in my call manager publisher. No error during the instalation.
But I got a error message in even log.
Cisco desktop enterprise
type: Information
Event ID: 2
SS3101 setup monitor failed connection failed, end

Please make sure that the Jtapi and Rmjtapi service users are ok (users password must be consistant with what you have within CallManager)

JTapi error

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