Jukebox Zen--new laptop not reading MP3 pla

I bought a new laptop and it's got all the power I need. I installed the Zen software, and plugged in the MP3 player to the laptop to download the updates from this website, but the MP3 player is not reading the laptop and vice versa. The only thing that happens when I plug it in is the MP3 player goes on and plays music. How can I fix this?
Also, I downloaded some of the updates and a warning came up that I shouldn't download further b/c my O/S (Windows XP Home) may not be compatible with the program and could screw up my system. What now?

NYBtrfly
Try uninstalling all the MediaSource application and driver from the computer. Next go to the website and download the latest driver, MediaSource application and Nomad Pack. You will also need to install them as in the order above.
When installation of the driver, the player need not be connected but after you have finish installation of the driver, it will prompt you to connect the player and then follow which, you can install the MediaSource application and the Nomad Pack.
Jason

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