Jukebox Zen XTRA Firmware update fail

I have a nomad jukebox zen XTRA 40GB. I recently saw an update for PlayforSure on the creative website. As i have done earlier, i had tried updating the firmware. It asked me to backup and run the formware. I sincerely backed up and started the firmware. This went for about a minute and said its rebooting the player which never happened for a nice hour. Now the firmware is not completed and when i try to reload os from the recovery options, the firmware update program says palyer is not connected. I had verified it in DEvice manager. The player is been seen as Nomad Jukebox/ MTP device. I tried starting the player and it says "Firmware Problem". i also tried loading the original firmware which says "Player not connected". I had updated latest driver.
Any help is greatly appreciated

Thanks for the info. I just wanted to know is there anyway Creative has to redo the whole thing. Like removing all of the firmware and rebuild it. I am looking for some tool or some way to remove the incomplete firmware on the player.
Rightnow, my player is just a paper weight for me. I dont want to be used like this..
Please help me further

Similar Messages

Nomad Jukebox Zen Xtra Firmware Update Issue

My player does not get recognized after attempting to update firmware (ZenXtraP4SAudible_PCFW_LB_2_0_03.exe) according to website instructions.
When turned on the player displays "Firmware Problem" for a fraction of a second, then it goes into Rescue Mode v., Boot v.4, HW v0.0., 4 items in the menu ( Clean Up; 2 Format All; 3 Reload OS; 4 Reboot)
This is my setup:
Kernel version: Microsoft Windows XP, Multiprocessor Free
Product type: Professional
Product version: 5.
Service pack: 3
Kernel build number: 2600
IE version: 8.0000
System root: C:\WINDOWS
Processors: 2
Processor speed: 2.6 GHz
Processor type: AMD Athlon(tm) 7750 Dual-Core Processor
Physical memory: 3072 MB
Video driver: ATI Radeon HD 4800 Series
Relevant Applications:
Creative Jukebox Driver
Creative MediaSource
Creative NOMAD Jukebox Zen Xtra
Windows Media Format Runtime
Windows Media Player 0
Please advise, thanks in advance,

Problem solved!
I did not follow the link you provided, thanks for the suggestion anyway. I read in another post that you advised to disable the device in Device Manager, although I took a different route. This is what I did after enabling Mediasource DETECTOR
. Completely uninstall Windows Media Player , revert to WMP 0, inlcuding the Runtime
2. Reboot the PC
2. Once rebooted connect the player to the PC
3. right click MY COMPUTER->MANAGE->DEVICE MANAGER
4. Under Windows Portable Devices right click NOMAD JUKEBOX ZEN XTRA, then select Update Drivers
5. Navigate to "C:\Program Files\Creative\Jukebox 3 Drivers" to select the driver, OK all the windows
6. Run ZenXtraP4SAudible_PCFW_LB_2_0_03.exe with the player connected
7. I was prompted if I wanted to replace the Firmware with the same version (2.0.03) I said yes... within seconds the player came back to normal.
I hope that the above can help people in my same situation. The culprit seems to be WMP and all the hidden software installed with it. Freakin Microsoft!
Final question. Now that the firmware has been updated, am I safe by installing WMP ?
Thanks!

Zen Xtra firmware update fail

Hi all,
i try to update the firmware to version ZenXtraP4SAudible_PCFW_LB_2_0_03 and the program only say "Player is now rebooting, please wait..." indefinily, and the player not respond no longer anymore (no turn on, no lights, no enter in Recover mode), any suggestion? Tanks.

I'm sure it's of little consolation, but you're not alone...

Nomad jukebox zen xtra firmware quest

Hello all,
happy to be on the boards. I have a few questions I would like to ask:
) what product do I have? on the front it says "nomad jukebox zen xtra" with 40gb on the side. is it a "zen xtra" or a "nomad jukebox"? I was trying to find updated firmware, but found both "zen xtra" and "nomad jukebox" on the creative site.
2) i've read horror stories of firmware 2..03. is there newer or firmware that works?
3) is there a way to treat this player as a regular hard dri've? as in when I plug it into Windows/Linux (Debian linux), it will be recognized as a regular hard dri've without much trouble?
Thanks all!

Oo
ps.
I didn't mean to take the hard dri've out and use it as a computer hard dri've. I meant: is there a way (maybe changing firmware?) to make the creative plug and play with windows without installing drivers?
An example: I want to go to a friend's house, plug my creative in, and copy a 5gb ISO off his computer. This is assuming he doesn't have the creative drivers.
I read that the 2..03 (or whatever the bad one is called) is supposed to allow this. Any solutions?

Zen Micro - firmware update failed so now "dead"

I have a firmware problem with my Zen Micro. Can anyone help?
The series of actions I have taken so far are these:
I got my Micro in January 2006. I now want to run Audible software to listen to their books so I downloaded the firmware update L6_2_2_02.exe from the Creative support site which is stated as providing the Audible?facility.
I backed up the Micro contents using Creative MeadiaSource Organiser. I then ran the firmware update from my Win XP PC. This started OK and I got a series of messages about what was happening. Then it stopped with the progress indicator bars about 2/3 across. I left it for half an hour and nothing changed so clicked to stop the update.
I checked the firmware version on the Micro and it said 2.2.02. The update?looked OK and the FM worked but of course I had no music content.
I opened my Creative MeadiaSource Organiser (v 3.0.09) but it said no device is connected so I was unable to reload the music. My XP PC recognised the Micro as connected and I checked Device Manager which showed the "device is working properly". I was also able to synch music to the Micro using Windows Media Player and this played OK. I tried another computer and could also synch using Windows Media Player but I wanted to reload my music from the backup.
I looked on the Creative site for the steps to take when a firmware update fails. The Zen Micro is not on the list as supporting the MP3 Player Recovery Tool so I did not use that. I followed the Reload Failure recovery instructions and ran Clean UP, then Format All, but this did not fix it so I ran Reload Firmware on the Micro. This was a big mistake!
Now when I try to run the firmware update from my Win XP PC, I select English then I get the message "Your player is not connected, please connect your player". I checked again and XP still recognises the Micro and the device is working. It is no longer recognised by Windows Media Player but just? appears to XP as an empty storage device.
The Micro now shows the firmware as v 0.0.65, but now it is stuck in Recovery Mode. I have contacted Creative Support but their reply is that this player is now over 3 years old, reached its end of service life, so there is no support other than on their web site. Following their web site recovery instructions got me into this mess so I guess?no extra help is offered from Creative.
The player is now essentially dead. Unless there is some way to get the firmware update program to recognise the device as connected, then I don't know how to fix this. This is a shame as it is a nice little player for my music collection.
Can anyone help as I don't know what to do next?

I have the same problem. I put the screenshots below and the errors that happen to me.I can not put him the firmware because I do not recognize the device.
Both windows xp windows 7 as the
DISPOSITIVO, IMAGEN ACTUAL
http://img528.imageshack.us/img528/3783/dsc0025mv.jpg
EL PORTATIL LO RECONOCE
http://img811.imageshack.us/img811/4323/dsc0026ox.jpg
MUESTRA BATERIA, PULSANDO BOTON DERECHO
http://img546.imageshack.us/img546/4855/dsc0027wj.jpg
ADMINISTRADOR DE DISPOSITIVOS
http://img801.imageshack.us/img801/4501/dsc0028une.jpg
ERROR AL INSTALAR CREATIVE SOURCE
http://img805.imageshack.us/img805/3061/dsc0029io.jpg
http://img208.imageshack.us/img208/9330/dsc0031sn.jpg
http://img545.imageshack.us/img545/7096/dsc0032qg.jpg
MP3 PLAYER RECOVERY TOOL, no me reconoce Creative ZEN MICRO como conectado
http://img528.imageshack.us/img528/1714/dsc0030qn.jpg
PROGRAMAS DESCARGADOS (pagina oficial creative)
http://img341.imageshack.us/img341/2466/dsc0033oi.jpg
DSC_0025.jpg
I need your help. I'm desperate. Uninstall Windows Media Player.
Thanks in advance

Nomad Jukebox Zen Xtra FIRMWARE PROBL

In the spring of 2005, I bought a 40GB Nomad Jukebox Sen Xtra. It worked for a little over a month without any problems. Since then, it shuts off on its own and?it freezes. For the first time since I bought it, I attempted to load new music onto it. Now whenever I turn it on, it reads "re-building library..." and then it's stuck on "Firmware Problem."? I tried updating?the firmware from the website, but since?my computer no longer recognizes that?the player is?plugged in.
?I welcome any suggestions for this problem. Please help me so I can stop regretting my decision to buy this...

Kayla24?Looks like you're going to have to start regretting buying something?made by?Creative. There are oodles of stories on these boards regarding software problems and creative mp3 players. Creative have published ?'updates' that effecti'vely disable players but will not take any action unless the machine is still under warranty. The last e-mail I got from tech support said 'We know the firmware [update] disabled your machine, but unless it is still in warranty there is nothing we will do about it."? It was a Zen Xtra 30GB, it's now a paperweight. If your's still turns on, try reinstalling the firmware on a old pc/laptop that has never had Windows Media on it, but has been updated to media player 0. This sometimes works - otherwise join the crowds and get an i-pod. At least they work - and Apple fix 'em when they break 'em.

Nomad Jukebox Zen Xtra firmware prob

I tried to upgrade the firmware and now my Xtra is in Rescue Mode.
None of the updates that I downloaded from the website area all telling me that no device is detected.
But my computer recognizes my Xtra.
I tried downloading everything again but that didn't work.
Now my wife bought a Zen V with all different programs, but I don't know if that makes a difference.
What exactly am I doing wrong?

if the above solution doesn't work, i had a similar problem on the same model. if i remember, i just did different combinations of reboots, formatting, and firmware upgrades. it sounds unscientific, but i eventually got the computer to recognize the player and it worked until it got stolen (sad story). i know this isn't great advice, but in short: don't give up on it too easily. those things are surprisingly resiliant.

No power after firmware upgrade on nomad jukebox zen xtra

I have the nomad jukebox zen xtra 30gig that froze up over a year ago after i tried to install the firmware upgrade. After the unsuccessful attempt, the mp3 player stopped working.... I mean no power at all. I've changed the battery and recharged the battery from an outside source...still no luck. I can't even try any of the suggestions anyone gives on this site because I have no power.Does anyone have this problem? More important, does anyone have this problem and know of a solution?I've already set my pc back to wmp 0, I have the firmware on the desktop waiting. Now all I need is some power on this unit so that i can try some of the suggestions that seems to be working for people. Thank you

I have the same problem too, but my unit is a?Creative Normad Junebox Zen Xtra 40GB. I was trying to find a solution to my problem when I read about your problem. I have pressed the reset button, on / off switch, removed the battery, reinstalled the battery, and nothing seems to work. I was hoping you?might get a solution to this problem, so that I might be able to fix my MP3 player. If I hear of a solution, I will let you know, thanks for sharing. Issue:? While updating the firmware to the Zen Xtra 40 GB, the unit powered down and?has never came on again. There seems to be no real reason why the unit should not power up. The battery and the AC adapter are working correctly. I am very disappointed in Creative...

Nomad Jukebox Zen Xtra play and share update probl

I have a jukebox Zen Xtra and I tried to update it for the play and share so it will work on my xbox 360. When I went to update the firmware everyone was going good and then it rebooted and stayed at the recovery menu and just stopped. I tried reconnecting it and it registers that it is connected to the USB for a second then it says device not connected. How do I get it connected again, or what am I doing wrong. I just want to update it so I can use it on my Xbox. How do I get it to update right? Thanks.

Manning888,
Which firmware are you referring to Assuming you are referring to the PlayForSure firmware, make sure you have Windows XP with at least SP and WMP0 installed. Also, you can try looking into this Knowledgebase article SID0053.
Jason

Nomad Jukebox Zen Xtra stops working with XP following Windows Media Player 11 Beta Installat

Yesterday I was very pleased to find that my Creative Zen Xtra (model DAP-HD00) portable media player is a PlaysForSure capable device. Creative Labs, on November 9, 2005, released the Creative Zen Xtra PlaysForSure Firmware v2.0.03. I installed this firmware (I had to install the Creative ZenJukebox Driver v.30.03 first to get Windows to recognize the device). Once the firmware was upgraded, Windows began recognizing the Zen Xtra as a MTP device and life was good. I was able to synchronize it with both Napster To Go and Windows Media Player 0.
After this, I went ahead and installed Windows Media Player Beta, which I just downloaded yesterday as well.
From a functional standpoint, WMP seems to run just fine. However, when I connected the Creative Zen Xtra (with its PlaysForSure firmware), Windows redetected the hardware. It first showed "Creative Jukebox Zen Xtra" in the tooltip, followed by "MTP Device" in the new hardware tooltip. Finally, Windows announced that there was a problem installing my new hardware and that it may not work properly.
Sure enough, when I went into Device Manager, my Zen Xtra was showing as an MTP Device with an exclamation point on it. More specifically, it specified the status of, "This device cannot start (Code 0)."
Prior to the installation of Windows Media Player, the Creative Zen Xtra showed in device manager with the following characteristics under the heading "Windows Portable Devices":
Name: NOMAD Jukebox Zen XtraDriver Version: 5.2.0.0 dated 8/30/2004Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.3802.3802 built by dnsrv(bld4act)
Windows Media Player changed this to the following (the device now shows up under "Portable Devices"):
Name: MTP DeviceDriver Version: 5.2.5326.4762 dated 2/22/2006Digitally Signed by Microsoft Windows Component Publisher
Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.5358.4827 (WMP_.060509-2009)C:\Windows\system32\DRIVERS\wudfrd.sys - v6.0.5348.0(winmain(wmbla).0604-339)
The file wudfrd.sys is NOT digitally signed in this case.
As of now, my Zen Xtra is completely unusable on this system, and I need to sync it with my laptop for the time being, which still has WMP 0 installed on it.
Is this a bug with WMP beta? Is it a problem with my firmware? Since this is PlaysForSure compliant firmware, and it worked flawlessly with Napster and WMP 0 (before the MTP driver was updated), it would seem to be a WMP beta issue. I'd like to hear more official confirmation on the subject, however.
Some general details about my system are:
Microsoft Windows XP Professional with Service Pack 2Verified GENUINE Microsoft operating system using Genuine Advantage ValidationIntel Pentium 4 CPU 3.2 GHz, Hyper-Threaded processor2.00 GB RAM
Windows Media Player Version: .0.5358.4827Napster Version: 3.6.0.7 (US)
Any recommendations? Fixes? Some have suggested rolling back the WMP installation, but I would like to consider this option only as an absolute last resort.
Best regards,Matt

Ok, this worked out accidentally - but happily
I first installed the driver - not the media source - but the driver for the device.
After that the windows device manager yellow sign disappeared - apparently the device driver was registered by windows.
Then I Installed Mediasource 5 - the installation went thru fine.
Does anyone have any recommended updates to install, please also advise what benefits.
Thanks.

Nomad Jukebox Zen Xtra VS Winows Media Player - Help?

I have a 40gig Nomad Jukebox Zen Xtra - a computer crash a year ago resulted in a replacement by the computer company - and it came with Windows Media Player.... when I tried to run it and had already installed the Creative software/Music library - Media Player crashed my computer every time - had to uninstal...,. now - that computer is defecti've and has just been replaced again by the maker - and before I load the Creatai've Software wondered if this is what is interfering with Media Player? Does anyone know? When I buy music it looks for Windows Media Player I believe - and I can play it and transfer the music in Creative program - BUT - it no longer lists my music library as single songs but as folders - and I have to go specifically into a remote folder to try to find the downloaded music and transfer to the Nomad....
Any help is appreciated..... I'm lost!
Thanks
KB

The firmware update only works on a windows XP machine.
you also need to have Windows media player 0 installed
you must not have windows media player or windows media player runtime lurking in your windows XP add/remove programmes bit on the control panel.
if you do have WMP first remove it ( roll back) then re-boot, then remove windows media player runtime ( rioll back) and re-boot.
open windows media player, if it is windows media player 0 then you should be OK, if its windows media player 9 you need ot download and install windows media player 0.
Check again to make sure that windows media player and windows media player runtime are not in the add/rmove programs.
Back up everything on the player, all music, playlists and data files.
update the firmware.
if it stalls part way, like it did for me the last time i updated a Zen Xtra ( last weekend -installing a new motherboard ) dont panic.
it will go to rescue mode, close the firmware update, the player will go to rescue mode, then re-satart the update, on the zen xtra, slect re-load OS then on the firmware update click on English. then slect re-load os on the player.
make sure that the player is fully charged, and that the mains charger is also attached.
just out of interest, when you remove the front panel on your zen xtra to get to the battery, does the headphone jack ( visable through a hole in the top right) have a blob of red paint on

Nomad jukebox zen xtra - cannot create file w message when trying totransfer fi

My 30G nomad jukebox zen xtra was working great until recently. Now when I power my player up after a day of no use, it takes 0-5 minutes to rebuild the library. When I begin to transfer files using Media source after a few transfers I get the "unable to create file" message and can no longer transfer. I have tried disk clean up and re-booting to no avail. I tried installing the new firmware and this worked for about 80 songs and then I began getting the same problems. I have completely cleaned my PC of adware and spyware and this has no effect. I love my player but am becoming a little frustrated. Would anyone have any ideas? This all started when I turned on my player one day and all of the music was gone. I re-transfereed everything back and later noticed that I had two of everything. I deleted all of the duplicates and from that point on it began to take 5 minutes to rebuild the library but I could still transfer files with no problems. One last thing, when I run disk cleanup in rescue mode, once it gets to 99% done it stalls there for about 0-5 minutes before going back to the rescue mode menu.
scott

i experienced the same problem. until 2 weks ago it worked fine. but a visited the support site and found out that all the software was new. so i downloaded the new versions. even the new firmware with the e at the end. i was at the edge to smash my monitor when i found out that after the firmware update the sound was hearing so quiet. after rebuil os and searching 2 hour on the net for the previous firmware release, prior to E release, i solve the sound problem.
but another appeard. cannot copy files on the player. if i choose to delete them, they disappear. i turn off the zen nx, turn back on and the files were still there. practically all the copy/delete/new folder/paste function were blocked. and the same problem on WIN XP and win 2000. all this because i installed the new versions for nomad explorer, nomad mediacenter, nomad plugin for media center.
solution: uninstalled all the creative software. put the original cd in the dri've. installed all the original software. it was running perfect. so, i could operate again in the data files on the player.
so i thought it was the driver problem since the media library i could access just fine. so i kept the original driver but installed all the new software (mediasource, nomad explorer, nomad zen plugin for mediasource).
guess what? the accesing proble appeard again. i think that the better solution is to stick to the original software.
and one last find. after the E firmware adveture, i experince what other are and was praing not to happen to me. the battery is lasting much much short period. and the green light if you look carefully is fluctuating in intensity. this was not happening until i burn the new E firmware. .0.02e. now after the rebuild os and writng a firmware it displays .0.02 without the E. the sound is like before. 24 damages your ears but the battery problem stills persit. it driving me crazy.

Nomad Jukebox Zen Xtra 60GB not playing correctly anymore, help!!

Thanks. I keep getting directed to that knowledge base page, but it is not addressing my problem. My computer immediately tells me that the device has "malfunctioned" and the computer does not recognize it. I only have the usb cord that came with the zen, so I don't have another one to try. I love my zen and have staunchly defended it over the years vs. an i-pod. However, this is my 2nd onI've had my Nomad Jukebox Zen Xtra 60GB for over 5+ years. It has worked great, with minimal problems. I had a firmware update issue quite a while back. I'm not sure how to resolve this problem. Here is the situation:
Nomad Jukebox Zen Xtra 60GB is fully charged and ready to use.
I tried loading a set playlist but it won't load. So I tried another, and it doesn't load. Not sure what to do, I go to the menu. This time I choose an artist/band. The music loads, but it doesn't play. I try again, then it starts to play. So I load a few other artists that way. It seems like I had a issue to work out later. Being away from my computer that was going to have to wait. After some time the Nomad Jukebox Zen Xtra 60GB started to start N stop diferent songs. A few times it froze while playing a song. Then would unfreeze to play another, then suddenly start playing the previous one. After about 0-5 minutes of this I decided I had enough. So I planned to empty the playlist, and turn it off. It took me atleast three attempts to empty the playlist and turn it off.
Are these problems fixable What are they hardware or software
Would an OS or firmware update fix these problems Is my Nomad Jukebox Zen Xtra 60GB hard dri've going Can I get a replacement Or do I need to buy a new player
Please help me get my player working. I really like this model, I'd hate to have to replace it.
in 5 years. (The first one fried itself, but fortunately was still under warrantly.) Sadly, I, too, am considering moving on. I onlyreceived generic help fromthe Creative SupportTeam (who ultimately told me my zen is "unrepairable" when their one-size-fits-all solutions didn't work).Since there seems to be an overwhelming # of people experiencing similar problems, maybe the time is right to make the change, especially since an iPod classic 60 GB (7th Generation) is quite affordable these days.
[/B]

Formatting will erase all the files on the player,Cleanup scans the disc & corrects file system errors,broken links (from when you delete things)ect. but does NOT repair bad sectors,Reboot then rebuilds the file system. I'd do the Cleanup>Reboot first to see if that solves the problem.here you will find how to open the player to see what dri've is in there. You can then search Ebay or Google the model number to find another one.

JUKEBOX ZEN XTRA SOFTW

Hi,
I have a Jukebox Zen XTRA model MP3 player but am unable to find application software that would recognize it and would allow me to organize/upload songs. So far, I have unsuccessfully tried the "Creative MediaSource Software Update version 2.03.29" under the support section but please let me know if there is any other software available that could help.
thanks in advance,

A word of warning while you are looking through all the software available...... Don't update the Firmware to the Plays-for-Sure version unless you have done a search on this forum first. Lots of people have had difficulty installing it and have bricked their Zen Xtra in the process. I still have the original .20.08 firmware and am extremely happy with it. My ZenXtra 30GB is still going strong and I use it for storing audiobooks and music. It is the old "Don't fix it if it ain't broke".
If your player already has had the "Plays-forSure" Firmware sucessfully installed, then I would say, lucky you.
luvmyrescuedogs

Creative Zen Xtra Firmware Upgrade Problems v1

While trying to upgrade the firmware on my Creative Nomad Jukebox Zen Xtra, there was a problem with the upgrade. I'm now stuck in rescue mode v.3. When I plug the MP3 player into the computer, Windows will recognize it and asks me what to do. I exit that window and try to run the firmware update again. The firmware program tells me "Your player is not connected, please connect your player."? there are 2 options "Upgrade" and "close". Upgrade is greyed out, but close is clickable. I've tried
1. clean up,
2. format all,
3. reload OS and
4. Reboot.
None of those options seems to do me any good. I've uninstalled all the Creative software from my computer, but still no luck. Please help me. I'm doing my best to avoid having to go buy an iPod, but if I can't get my Creative Mp3 player to work, I guess I will have to. I have spent a lot of money between cables, the docking station and the leather case. I'd hate for all this to be wasted, so please help me.
I've tried to "reload the OS" and then clicked on the language the moment the Player told me to start the update. Someone please shed some light on this for me. I've tried email Customer Support. I've searched Google. I've put my best skills on it and of course I've scoured this website to no prevail. Someone help me out.

READ ALL BEFORE PROCEEDING You do need to install the driver. http://support.creative.com/Products...e=MP3+Players# When you get to the page for your player bottom left the manual selection choose Xp & clik submit the driver should be the first one version 2.0.00 .After the driver is installed when you plug in the player check in device manager to see that it shows up there Start>Control Panel> System>Hardware>Device Manager look under Portable Devices or for the name of the player. Use a rear USB Port to assure a good connection. Then run the firmware file on the computer ,choose reload firmware or Os on the player,choose language when player asks for update(the pop-up from windows indicating that it "sees" the device DO NOT CLOSE IT.)

Jukebox Zen XTRA Firmware update fail

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