July 12 - looks like iTunes Store is down

Looks like it's been down all evening. Keep getting 5002 errors on all my devices -- even under multiple accounts! Do you suppose it's the store itself? Or perhaps a bug in the recent update to iTunes? I wonder how much business they'll lose over this?

Also frustratedly trying to rent with Apple TV. Getting a "not communicating with iTunes Store-- try later" message.
What's up?

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I purchased 3 songs on itunes today, i watched them download, and i watched it take my money, but now i can't find them amoungst the "purchases". So basically it looks like itunes stole my money?

why is itunes not recognizing that i just bought these songs? I watched them as they downloaded, but now there's no trace of them anywhere so i can't put them on my ipod. And i have money on an itunes gift card, and i watched as the amount went down after buying the songs, so i know that i paid for them. any ideas?

nevermind guys, i figured out what to do. for anybody else with this issue, try going to "store" (in the top bar on itunes), then "view my account", and then it should tell you if you have any items availible for download. then you can download them there, and get the things you paid for. This was a really annoying issue though, because it made it look like itunes had stolen my money, and almost tricked me into wasting my money trying to re-purchase the songs. itunes should look in to this.

Cannot access any websites. Modem checked ok,computer says it's connected to wifi. Neither iPad or computer will open sites but apps like itunes store go online ok

Computer and iPad cannot access websites. Apps that use sites like iTunes store and Southwest Air work but typing in a site in Safari does not load. I reset Safari and emptied the cache - no help. A laptop using internet explorer can access all sites on my wifi network so the modem and airport are ok. What's up?

Laura ..
Which OS X is installed on your Mac ?
Click the Apple () menu top left in your screen. From the drop down menu click About This Mac.
The version is noted there.
And your iPad. Tap Settings > General > About
Which iOS version is installed?

HT5318 Ever since I updated what looked like iTunes 10.6.1 my computer has been corrupted with Malware, which has filled up all available space on my hard drive. What do I do to get rid of the Malware?

Ever since I updated what looked like iTunes 10.6.1 my computer has been corrupted with Malware, which has filled up all available space on my hard drive. What do I do to get rid of the Malware?

First, reboot. That will temporarily free up some space. According to Apple documentation, you need at least 9 GB free for normal operation. You also need enough space left over to allow for growth of your data.
Use a tool such as OmniDiskSweeper to explore your volume and find out what's taking up the space.
Proceed further only if the problem hasn't been solved.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To really see everything, you have to run it as root.
First, back up all data if you haven't already done so. No matter what happens, you should be able to restore your system to the state it was in at the time of that backup.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
After installing ODS in the Applications folder, drag or copy — do not type — the following line into the Terminal window, then press return:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up.
I don't recommend that you make a habit of this. Don't delete anything while running ODS as root. When you're done with it, quit it and also quit Terminal.

Is itunes store temporarily down?

I have been having problems downloading the new episode of the Legend of Korra! Is anyone else having this problem? It keeps saying that the itunes store is down, if so when is it going to be back up?

I am experiencing this problem as well. It's rather frustrating.

Is iTunes store still down?

Is iTunes store still down...continue getting an error message to try again later.

Yes everyone, The Apple store is under work. They are redesigning everything for the new update IOS 8. This should be fixed soon. They said maybe 1-2 days.

I have an Apple TV 3 and have just signed up to iTunes Match. However there is no toggle in the Apple TV settings (I've looked in iTunes store) to turn on iTunes Match.

I have an Apple TV 3 and have just signed up to iTunes Match. However there is no toggle in the Apple TV settings (I've looked in iTunes store) to turn on iTunes Match.

There would normally be more than 4.
If AppleTV does not 'see' the internet you get Settings and Computers alone.
I'm in UK too - there have been some reported outages of Apple services today globally.
First thing I would do here is unpower and restart AppleTV and also maybe your router.
I'll check mine to see if music is still listed.
AC

Is iTunes Store canada down at this moment?

Is iTunes Store Canada down at this moment? I can't log into my account

Hi Oriole0812,
Welcome to the Support Communities!
The articles below will walk you through the troubleshooting steps for connectivity issues with iTunes:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers,
- Judy

ITunes Store USA Down?

I logged onto iTunes today with the new version 7.0.2 to download a particular song. I started noticing problems finding the albums and songs I have downloaded before when I noticed that everything was in Yen and my country was set to Japan. As I have been reading the forums I am not the only one where the default store country has changed. I goto the bottom as instructed and click the flag for USA and it tells me that the requested iTunes store is unavailable. I can switch to a few other countries but am unable to pull up the USA Store. Is this down for anyone else?

Re-read my original message. Been there, done that. Got it to work momentarily... now its back to not working. I was finally able to log onto the USA store without the error message saying "Requested store is unavailable" however there are still bands that are not there that i KNOW are on iTunes as i have downloaded them before. (Marvelous 3 is one im searching for now. Have downloaded in the past, cant find them now). Looks like some server problems in Apple Land.

ITunes Store is DOWN for the last four hours

WTH is going on? It is down. Completely. I googled this and I see it's happening in numerous parts of the USA.
It's been down since this morning (Thursday the 8th). Nothing is wrong with my internet. Anything else I need or want to do is fine. ONLY the iTunes Store is not respondong.

Hi Matt!
It sounds like you may be having an issue with your connection to the iTunes Store. We have an article that can help you troubleshoot this issue, and it can be found here:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
You can also check the status of numerous Apple services through this website to determine if there is a known outage or not:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
Thanks for using the Apple Support Communities!
Cheers,
Braden

There is no "Deauthorize all computers" from the iTunes store drop down menu (12.0.1.26 latest version)

Just purchased a new iMac and somehow all of my licenses are consumed between existing/old computers and I am not allowed to synch my iTunes library using Match. Looking at the on-line help provides guidance to choose a "deauthorize all computers" option from the Store drop down in iTunes but I only have these options:
Obviously, I need to figure out how to do this and then reauthorize from each of my 5 machines. Any help is greatly appreciated!
Thanks

HI
This is the support document Authorize your computer in iTunes - Apple Support
Deauthorize your computer using iTunes - Apple Support
JIm

Looking for iTunes Store Lists

Hello! Once upon a time, the iTunes store used to have these great lists, though I don't think they were called "lists," but they had hundreds of these compilations in every genre imaginable. Examples I recall included British Punk, Women in Rap, 60s Psychedelic ... well, as I said, there were hundreds of these and they got pretty specific (like East Coast Punk, West Coast Punk ...). Usually they had 25 kind of intro songs (they had a name for this, I don't recall); 25 deeper cuts, and 25 Deep Cuts (I'm pretty sure they called it this) and you could buy each song, each set of 25, or all 75 songs. Does this sound familiar to anyone? If so, are these still on the iTunes store? And if so, can you tell me how to access them? I can't find them no matter what I try. I loved those compilations, and am looking for some "genre" music now for a party and would love to peruse them again.
Thanks!!
- BH

Make a new playlist in iTunes called Shopping List (or whatever you like)
Drag tracks from the store listing to that new playlist. From that playlist you can listen to the preview or add it to a shopping cart at your convenience.

ITunes Store slow down

Hello everyone,
For about the past week the iTunes store has been very, very slow, sometimes taking five minutes to load a search query. I have not noticed slowdown with my wireless network––that is running as fast as ever––but the iTunes slowdown continues to persist. I do not want to buy songs and risk waiting hours and hours to download.
My version of iTunes is 7.0.2. Any help would be greatly appreciated.
Regards,
benlen

Please pardon me if the answer is right in front of my face on the screen.
When there appears to be a widespread, lots-of-people-posting issue (like a persistent slowdown of the iTunes Store or iTunes Search capability), is there a place to look around here for some sort of official Apple response?
Even Earthlink eventually posts a response when they're having a regional or system-wide problem ... and I pretty much hate their not-in-North-America customer service/support. Unless heck freezes over and I can get the gun-chewing, Jolt Cola-drinking computer guy in New Jersey who KNOWS what I'm talking about and doesn't work from a script!
So, does Apple eventually tally up a bunch of complaints/concerns and, at some point, decide to provide an explanation? Or do we just wade through a boatload of Apple Discussions posts about essentially the same thing, hoping to accidently stumble across an answer?
Sorry if I sound cranky. It may just be that my own ignorance is decidely NOT bliss.
iMac Intel Core Duo (Early 2006) Mac OS X (10.4.8) February 2006 Windows Refugee!

Looks like iTunes is downloading then disappears

When I click to download the iTunes installer everything looks like it is going ok then all of the sudden it disappears and the installer is nowhere to be found on my computer. Any suggestions????

Well, by default, Vista puts downloaded programs in a folder called (appropriately) "Downloads". You can find this folder by going to Start>Computer>Hard Disk C>Users>Your Name>Downloads.
Click on this folder and see if you find "itunes setup.exe" there. If you do, click on this to start the installation. If it's not there, then try to redownload the setup file. Go to the Apple site and click install, but when the first box opens choose SAVE instead of install and then save the setup file to your desktop--you can change the download location using the pull-down/browse menu at the top of the box that opens.
When the download completes, turn everything running on your computer off-anti-virus software, firewalls, open programs, etc. and then install iTunes.
In the future, you might want to always download the setup files to your desktop so you can find them easily.

I purchased a song from the itunes store and down loaded it to my ipod. The song will not play. I attempted to listen to it on my computer and itunes asked me to authorize my computer. I did so and it told me I authorized one out of five computers .

I purchased a song from the itunes store and downloaded it to my ipod and it will not play what happens now?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

July 12 - looks like iTunes Store is down

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