Jumbled text in web interface after updating Web Services / firmware

Question

I got a message on the screen of my Officejet 6700:
Update Recommended
An update is available for Web Services (ePrint and Apps).
Do you want to proceed?
I selected Update Now, and it installed fine, or so I thought.
I checked the web interface for the printer, and find there is a bunch of jumbled text, like the code is messed up for the web server.
I had just finished checking the status of ink cartridges (and subsequently replaced one), therefore I fortunately still have the fully functioning webpage open on another machine, so I can tell exactly what the before-and-after is on that one page.
On the Tools > Ink Gauge page, on the good (old) page the table says (title, first row, first column):
Installed Cartridges
Color | Magenta | Cyan | Yellow | Black
Part Number
Type
End-of-Warranty Date (Y-M-D)
First Installation Date (Y-M-D)
Ink Zone
USE
HP
But after updating the software, it says this:
Print Self Test Page
L@S#0456 | Number of Logged Events | L@S#0462 | L@S#0552 | L@S#0450
Accumulated Media Usage
Date
L@S#0477
L@S#0561
L@S#3345
Also, the "Order Supplies" link, with a popup text of "Order printing supplies"
now says "Ink Cartridge", with a popup text of 'Block unwanted faxes"
And "Print Printer Status Report" now says "L@S#2567".
I went to the support section, and found a firmware update, but upon downloading and running it, upon finding the printer, it says it is already Up-to-date, and won't let me select it to try and re-apply the firmware update (as that's evidently what going through the touchscreen menu has already done).
Do I need to just restore to factory settings? I would think firmware wouldn't be changed by doing that. There isn't an old version of the firmware available on the product support page, to revert to an older version.
Via the printer touchscreen menu, a printed Printer Status Report says the firmware version is MPM3CN1322DR.
How do I force a re-install of the firmware, or get them to fix the firmware that was published on 2013-06-25?
This question was solved.
View Solution.

Answer 1

michaelprang,
You are unable to revert back or reinstall the firmware since it has already been downloaded and updated.
Have you attempted to use a different web browser?
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓