Jump Ship from Verizon to AT&T?

Whats up guys,
This topic has most likely already been covered somewhere in the past few trillion posts about the iPhone, but here goes... I drool over the iPhone daily but have not committed to one yet and I was wondering if anyone could provide me with a little feedback on having ditched Verizon (which I feel is a pretty reliable network) and bought the iPhone, hence moving to AT&T?
Are there any issues with more dropped calls on AT&T than Verizon? Any other reliability issues? Is AT&T's 2G EDGE really that slow? Are the rate plans between Verizon and AT&T about the same in terms of minutes/$? Are you happy with your decision? Should I go for it? I desperately want to, but just need the push.
Any feedback would be most appreciated. Peace.

I hated Verizon. It got so bad I was literally dropping EVERY call I made. My calls to customer support were a waste of time, it was obvious Verizon didn't care at all. I got so upset one day that I threw my phone on the ground in a fit of rage, and obviously blew it into a million pieces. I switched to Cingular that day and just payed off the last month of my contract with Verizon.
Cingular was like a breath of fresh air. They acted like they were actually happy to help me when I called support or went into a store. The rollover minutes alone were worth switching and have saved me HUNDREDS of dollars in overages (my first bill from Verizon was over $400, I should have left them right then). I get more minutes for the same money with Cingular. The cell service has been superior in every single way. Where before I was lucky to get a signal on the street corner standing as tall as possible, now my cell phone even works in my basement. I couldn't be happier. Then in walks AT&T. Like they were the big heros in this iPhone deal. AT&T can bite my A$$. The cell service is still fine, but it's the little things that **** me off. Like their refer a friend program. I have referred 4 people so far who signed up to contracts with AT&T, I sent them a referral, they replied back. We didn't get credit for a single one! AT&T goes out of their way to make it impossible for you to collect the referral credit ($25 for both parties). I won't get into it now but lets just say, I'm finished referring people to AT&T.
Check whomever has good coverage where you live and go with that service. If you want an iPhone you can either use AT&T or hack it and use T-Mobile (I've always heard good things about them).

Similar Messages

I just jumped ship from PC to Mac and I have a question.......

On a PC every week or so you had to "defragment" the hard disk and use "disk cleanup" just to keep the system running smoothly and to get rid of cache and what not.
Is there anything like that on the Mac? I am running Tiger and I want to know what kinds of things are good to do on a regular basis to keep everything smooth.
Thanks guys, this is an awesome online community by the way!

Hi and Welcome Aboard!
Here's my suggestion. Either MacJanitor or Onyx, links below will help keep your Mac happy and both free.
MacJanitor: http://www.versiontracker.com/dyn/moreinfo/macosx/10491
Onyx: http://www.versiontracker.com/dyn/moreinfo/macosx/20070
Both will clear out cache and log files that can cause problems.
Also, you can run Disk Utility (Applications/Utilities) and Repair Disk Permissions once a week yourself if you want to. It will give you the hands on experience of seeing what goes on behind the Aqua user interface.
And.. when you post here could you please which Mac you have? It will help troubleshoot issues in the future. Hopefully you won't have any.
Carolyn

Do not buy anything from Verizon that they ship to you

I have returned 2 Apple iPhone 6s that did not work properly (Verizon could not even activate the second one) and now the bullies at Verizon are charging me for both despite the fact they were returned to them almost 3 weeks ago. I have called 6 times and spent hours on hold. Great customer service, really nice people, but they are useless. Beware: never buy anything from Verizon that is shipped to you. They will screw you. I have the tracking numbers. The Customer Reps acknowledge receipt, but no credit given.

dsfrench
This is not the type of experience we want our customers to have. Did you use the shipping labels provided by Verizon Wireless? How did you ship the phones back? Provide more details to better assist.
YareliM_VZW
Follow us on Twitter at @VZWSupport

I have ordered iphone 5 from verizon. It said ships the 23, when will it arrive?

I have ordered iphone 5 about a couple days ago. When I was done the man said it would SHIP out the 23, does that mean it arrives then or later. If so what date will it arrive?

You ordered it from Verizon. For what completely unintelligent reason would you come to an Apple hosted user to user technical support forum to inquire about your order?

E-mail from Verizon says I can "Upgrade Now" and has special prices, but VZW won't honor ad!

I got an e-mail from Verizon last night that says "Get your new phone now. Save up to $50 on already discounted phones". The e-mail has some prices on it, such as a new Droid X for $99.99 (2 Year Price: 199.99, online discount -$50.00, exclusive discount -$50.00). The e-mail clearly indicates (by use of the last 4 digits of my phone number) which phone on my contract the offer is good for. When I click on the link in the e-mail, it takes me over to the VZW website, where I enter my username and password. Once I do that, the Droid X is priced at $149.99 (instead of $99.99), and there is NO $50 discount applied to any other phones. I called Verizon's customer service, and got the run around. One CS Rep told me I wasn't eligible for a new phone (then why the e-mail?), and then told me that another line on my contract was eligible for a upgrade. When I check into upgrades on that line, however, the prices are the same as on the first line). I asked to speak to a customer service supervisor, and had to wait an hour before one called back. He also didn't know anything about the e-mail, and implied that I was lying about it.... He asked me to fax the e-mail to him, and then stated it would take several DAYS for him to even get the fax, let alone get back to me. It is my expectation that I will never hear from the Verizon supervisor about this, and will never have the chance to take advantage of this offer. This is CRAPPY customer service! I have been a VZW customer for about 15 years, and have several smartphones ($$$ per month total) on my account. I'm beginning to run out of reasons not to jump ship when my contracts end. I'd like someone from VZW who has a clue what they're doing to contact me...but I'm not holding my breath!

bobfireman wrote:
I got an e-mail from Verizon last night that says "Get your new phone now. Save up to $50 on already discounted phones". The e-mail has some prices on it, such as a new Droid X for $99.99 (2 Year Price: 199.99, online discount -$50.00, exclusive discount -$50.00). The e-mail clearly indicates (by use of the last 4 digits of my phone number) which phone on my contract the offer is good for. When I click on the link in the e-mail, it takes me over to the VZW website, where I enter my username and password. Once I do that, the Droid X is priced at $149.99 (instead of $99.99), and there is NO $50 discount applied to any other phones. I called Verizon's customer service, and got the run around. One CS Rep told me I wasn't eligible for a new phone (then why the e-mail?), and then told me that another line on my contract was eligible for a upgrade. When I check into upgrades on that line, however, the prices are the same as on the first line). I asked to speak to a customer service supervisor, and had to wait an hour before one called back. He also didn't know anything about the e-mail, and implied that I was lying about it.... He asked me to fax the e-mail to him, and then stated it would take several DAYS for him to even get the fax, let alone get back to me. It is my expectation that I will never hear from the Verizon supervisor about this, and will never have the chance to take advantage of this offer. This is CRAPPY customer service! I have been a VZW customer for about 15 years, and have several smartphones ($$$ per month total) on my account. I'm beginning to run out of reasons not to jump ship when my contracts end. I'd like someone from VZW who has a clue what they're doing to contact me...but I'm not holding my breath!
It sounds like this is a standard email for when your NE2 upgrade is available. That would be where the extra $50 comes from. Unfortunately, if the email literally says "Save up to $50 on already discounted phones" that does not guarantee a full $50 off. I can understand your frustration that you got the email in the first place when your line isn't eligible for an upgrade, but Verizon is most likely trying to get you to use the upgrade on the line that is eligible. I'm not saying that is exactly what's happening, but everytime I contacted customer service or went in the store, they tried to get me to use one of my line's upgrades for my own line, which I did not want.

How do you get a RESPONSE from Verizon?

How does one get a response from Verizon? Here's my situation...
Given the amount of trouble that I have had with a recent order, you would think that I was trying to land a 747 jet on my roof. In reality, all I was aiming to do was to cancel the $19.99 per month phone service that I never used. I do not even own a phone, for that matter. I also had enhanced high speed Internet, and I wanted to retain the high speed Internet. A few days before January 13, 2012, I called Verizon and spoke to the 1st sales representative, who ensured me that it was no problem to cancel the phone service and yet retain the high speed Internet for the same monthly price. 24 hours later, my high speed DSL service was no longer functioning. I will try to briefly explain the disastrous customer service that ensued.
The first several phone calls to Verizon were not productive as I was transferred to the wrong department, and then at least one of my phone calls was dropped by the Verizon server. The representative did not call me back. I finally got in touch with a technical support representative, the 2nd Verizon representative, who informed me that the high speed Internet had been turned off and that I had to speak to a sales representative to solve the issue. Another sales representative, the 3rd Verizon representative, informed me that the 1st representative had cancelled my phone line, and thus cancelled all of my services. Great. The 3rd representative informed me that he was absolutely capable of handling the problem and that he would simply add a new order for high speed Internet, which was to be activated the next morning. The next morning came and went, and guess what? No Internet. I called again. The 4th Verizon representative told me that everything that had been done previously was incorrect and that the sales department is not capable of making such changes. She told me that she could not help me and that my claim had to be submitted to a different department, which has the authority to un-do all of the previous changes. She told me that I would receive a call back the same day to resolve the issue. Given my previous experiences with Verizon, I was confident that I would not, in fact, receive a call back and so I asked her how I could get transferred to this department, if I needed to call again. She said that I could not be transferred. Okay. So then I asked her what to ask for so that next time I called, I could be transferred to the correct department without dealing with yet another sales representative who gives me yet a different story. She informed me that she could not provide that information to customers. The Department That Shall Not Be Named (and that I cannot contact) did not call me, and I was not surprised. Unfortunately, I did not know how to go about contacting them, because, as I was told, customers aren’t allowed to do that.
The 6th phone call to Verizon was dropped by the Verizon server. The 7th phone call to Verizon went to the 5th Verizon representative, a sales associate who placed us on hold for the first 15 minutes only to inform us that she could not find any record of our Internet service. What the heck was she doing, checking her Facebook account? She finally returns, puts us on another extended hold, and then adamantly tells us that we need to speak with technical support, which, if you recall, was the first Verizon party that I spoke at the beginning of this debacle. The 5th representative transfers me again to technical support. Of course, the technical support personnel, the 6th Verizon representative said what the first one did, that the account was inactive and that we needed to talk to the sales department. My husband was on the phone at this point because I was DONE. When the 6th technical support representative tried to transfer him back to the sales department, my husband insisted that the 6th technical support representative remain on the line while we spoke to yet another sales representative, the 7th Verizon representative. The 6th technical support representative patiently waited with us while we sat in yet another long queue to speak with a member of the sales department.
The 7th sale representative, from the retention department based out of New Jersey, found that all previous orders had been set up erroneously. She cancelled the old orders and reinstated a completely new order. The DSL began working a few days later. MAGIC. She then left me a voicemail message saying that she would eliminate the activation and shipping fee (duh) as I never canceled the account to begin with and as I already had the equipment. She also applied a coupon to reduce the price to around $30 per month, assured for the next 2 years. I was relieved.
You can imagine our frustration then when we received the bill for $79 on February 6, 2012, which included a much higher monthly rate (around $45) and the shipping and activation fee of $19.99 that we were assured we would not pay. Again, nothing was shipped to us because we already had the equipment.
Our next phone call to Verizon landed us with a guy, the 8th Verizon representative, who had no intention of helping us. According to him, there was no record of these wrongs, and despite the fact that we had an old account number and three order numbers that were screwed up, he did not deem that there was enough evidence to change our monthly bill. (Unfortunately, the 7th Verizon representative did not make notes or appropriately document the situation on the new account.) The 8th Verizon representative then had the audacity to comment that we could be lying to him, yet he was unwilling to view the evidence that we could have presented. Instead, he suggested that we call tech support again and try to go through the same process to get connected to the mysterious “retention department” which he knew nothing about.
At this point, I was beyond fed up. The attitude of the 8th Verizon representative put me over the edge. I filed a complaint with the Better Business Bureau (BBB) with an abbreviated version of this story. I did not file the complaint to get back at Verizon. Instead, I filed the complaint because I knew that another phone call to Verizon would be useless. I’ve been dealing with this issue for over a month, and I’m sick of it. I have better things to do with my time, believe it or not, and this situation has resulted in a significantly waste of my time over what, in my opinion, was a very simple issue to resolve.
The BBB processed the complaint and I was contacted last Friday afternoon by a Verizon representative (the 9th) who said that she was looking into the matter and that she would respond to me within two to three business days. Well, it’s almost the end of the week, and I have received no response. Again, after all of this, how could I be surprised?
I have been a Verizon customer, wireless and residential, for as long as I can remember, but I am reaching the point of outrage. This situation is truly unacceptable.
You would think that, in 2012, with all of the technology available to us and the fact that Verizon is a COMMUNICATIONS COMPANY, that at least Verizon employees would be able to make a basic change to an existing order and that at least one out of 9 Verizon representatives would be able to solve this issue in a span of over four weeks. Think again.
How does one get a response from Verizon?

dougiedc wrote:
It boggles the mind. The Verizon store on L Street downtown Washington, D.C. cannot access my Verizon account. They can only sell cellphones then it's up to me to contact Verizon on my own to get the hook up. I even asked "Are you Verizon employes? Is this a vendor store or is it really a Verizon owned and operated store?" The answer "Yes, we are Verizon employes, yes this is a Verizon owned and operated store" ...
Yes, it indeed boggles the mind. I'm of course referring to the fact that your post concerns Verizon Wireless products and services. This forum is dedicated exclusively to Verizon Communications services. As you probably know, Verizon Wireless and Verizon Communications operate as separate companies.
If you need help for a Verizon wireless product or service, it's best to direct questions to the Verizon Wireless forums. You can reach them by clicking on "Wireless" (either here or at the top of the page).
Good luck and I sincerely hope you get your issue resolved.

10yr customer switching to AT&T from Verizon for the Nokia 900 Lumia

So I've been with Verizon for almost 10 years. That's about $20,000 to $30,000 I've given them. I know that's nothing to a massive company, but I also know that it's not peanuts either. I have been very happy with Verizon during those years (though I have gotten sick of every single other company always having nicer, better, cooler phones). But their service has been good, as well as the customer service. However, I have gotten to a point where I don't like the android phones at all, and don't really like iphones either. I've been sitting on an old HTC TP2 and now am out of contract. I was hoping Verizon would get the 900 Lumia, but it has now been announced as AT&T only. Why does Verizon always have to be the last company to get any sort of innovative phones?
I am about 90% sure I will be switching to AT&T. I don't like the way Verizon clings to their droids, how their salespeople only push one or two devices, and I don't like how they handled their iphone introduction (instead of innovating, they just jumped on the bandwagon a few years too late).
I know that the people interested in Windows Phones are a small minority, but if we can get this thing to trend it might get someone's attention. At worst, make them consider bringing in some new phones. I don't want the dumbed-down 700 series Nokia phone.
Anyone else considering a switch to AT&T?

They did it once already.
On 12.01.2012 20:36, jcb193 wrote:
RE: 10YR CUSTOMER
SWITCHING TO AT||AMP||T FROM VERIZON FOR THE NOKIA 900 LUMIA
created by jcb193 in Windows Phone Discussions - View the full
discussion

IPhone 6 plus shipping times Verizon PLEASE HELP

OK, I am BEYOND frustrated. Now I am being told the ship times for the iPhone 6+ were ALWAYS October 14. No updated info available still on the status page, when I ordered at 3:35 AM EST on the 12th it said the 19th as a delivery, the confirmation screen once the order was complete was the 19th and now this online order dept is trying to tell me I am wrong?????? I have screen shots and emails from you. I am a customer of almost 20 years and this is how I am treated? I don't have one line, I have mutliple lines, bought multiple phones, bill is ALWAYS paid ahead of schedule and in full.
I posted yesterday but did not get any joy from verizon rep responding, well I am asking now, I need someone who can provide correct answers and PROOF. I want to see detailed accurate information.
As you can tell I am angry, and rightfully so.

I want to thank you for your responses. I would like to be clear on both of your responses, to the first response I know it is just a phone, and the only thing my post has to do with a phone (iPhone in particular) is that I also pre-ordered and I happened to be preordering the same phone a few hundred thousand other people were ordering as well.
To both your 1st and 2nd response, my post issue is about the lack of accurate information, the copious amount of inaccurate information and the inability to get a consistent explanation and understanding as to what is going on.
It doesn't matter when the order process opened, how many people are completed before me or after me. The system is automated (or at least it is suppose to be) and when your system provides information then it is inferred accurate and true. When your system sends mixed messages, then trying to get the accurate information should not be subject to ridicule.
This is a forum, where community members come to let out their mindset and that is all I did.

Awaiting delivery of an Iphone 6 from Verizon wireless

Hello all,
On October 13th I went to an independent Verizon store and ordered an iphone 6 in space gray for 64 gb. The young man at the store didn't provide much service (distracted by a football game) but he was able to order me a new iphone. He said the phones have been arriving earlier than their shipment date then told me that my phone wouldn't be shipped until the 14th of November! I went through with the process as he was adamant that I would have my phone the 1st week of november. I haven't had any update about my phone from verizon and am wondering if anyone else is having a hold up with an Iphone 6 from verizon.
If you have received your phone how long did it take if you ordered it in early october?
Cheers,
Fahnesel

Hi fahnesel,
I ordered my iPhone 6 64GB Gold about a week after you (October 21). The expected shipping date was originally 11/7/14 but to my excitement, I received an email today saying it would probably be here by the 7th! I was given about a 2.5 week period of waiting but it's definitely worth it I would say. Unfortunately, Verizon doesn't give you much to work with in terms of tracking where your order is until it is actually shipped out.
Hope this helps!

Cannot get email from Verizon servers thru Time Warner ISP

I've had Verizon for many years until a move took us to California where it was not an option in our area. I purchased the email addresses from Verizon 3 years ago. Everything has worked fine until 2 weeks ago when my wife and myself cannot access our emails anymore using our home network. If we log onto any other network it works great. I've called both Time Warner and Verizon (which is a customer service story in itself) twice a day for two weeks and have gotten nowhere. Each blames the other but I still don't have email. I've changed my router to get another ip address with the same result. I've performed traceroutes which have ended with a verizon server but I can't get anyone at verizon to tell me if it is the email server or not. I've tried whitelisting the ip address. I've tried removing and reinstalling the verizon email account in my Macbook. Nothing works! Lots of threads of people with the same problem but I can't find a soulution. PLEASE HELP!!

Hi Kameraman1,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

"Cannot Send Message" from Verizon to Hotmail

I see by reading this board that many others have problems with Verizon e-mail accounts.
When I try to send e-mails from my Verizon account into my Hotmail mailbox using an iMac, I get this message every time: "Cannot send message using the server e-mail." The only thing it is letting me do is send an e-mail from one Verizon folder into another. It won't let me go from Verizon into Hotmail.
I checked with Apple tech support, and their claim is that Verizon is for some reason blocking the outgoing e-mail into MSN/Hotmail.
I checked out the options under 'Advanced Account Info' but am not tech-savvy enough to understand what I am looking at, and the bottom section tells me to get advice from a systems administrator. Could anyone tell me the best way to go about getting this advice?
Thanks.

We would want to make sure the mail settings are correct. I have sent you a private message to get more information.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

IPhone 4s Voice mail notification not working after switching from Verizon to PagePlus.

iPhone 4s Voice mail notification not working after switching from Verizon to PagePlus. How can I get the notifications working?

Contact your carrier - voicemail, and visual voicemail, is a carrier feature.

No phone service, now bogus email from Verizon

We haven't had phone service for over a week and now received a bogus email that would like me to believe it is from Verizon saying there was a problem processing my payment. Does Verizon want to know about this email and how would I contact them regarding it? It is very hard to find information on website other than very general information. Thanks
Solved!
Go to Solution.

Try this link>> https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

My account was hacked in September -- Still no action from Verizon. Please help!

My account was hacked in September, someone added an additional line and ordered an iPhone, adding more than $600 to my account. Verizon quickly identified this as fraud and assured me that my account would be cleaned up. Almost three months later, I still have hundreds of dollars billed to my account that no customer service rep has been able to explain. My service is now pending disconnection, even though I have continued to make my regular payments, but I have refused to pay the additional charges incurred by the hacking of my account. I've spent more than two work days on the phone with Verizon, speaking to about three dozen agents and supervisors, explaining my situation all over again, taking valuable time off work and away from the family. They all promised to help, but nobody actually fixes this mess that I did not cause. Ten days ago, I wrote a letter to customer service which I will post below. I have not heard back from Verizon. No one has called to apologize or offered help in restoring my account. As a cellular customer of 16 years, I have never experienced something like that. I simply don't know who to talk to anymore to get this straightened out. No customer deserves to be treated like this. Please help me find out who I can contact with the authority to clean this up for me! Many thanks in advance.
Here is the letter sent to Verizon with signature confirmation Monday a week ago. I does not detail today's trouble, when I spent another 90 minutes on the phone with three different agents and one supervisor, but I got disconnected every time.
Dear ladies and gentlemen,
I am writing this as a customer complaint. My family has been a loyal Verizon Wireless customer since August 2011, after making the change from T-Mobile. We currently have the 15GB Everything Plan with five lines, all of which are used by family members. Since July, we are also customers with Verizon FIOS for our home internet and cable, which means we pay Verizon an average of $5,600 annually.
My wife is the primary account holder and I have an EDGE plan for my own line. In September, I ordered a new iPhone through my local Verizon store in XXXXX., which is, as far as I know, an independent store with a Verizon license/franchise. When I picked up my phone, the agent at the store noticed that my account was in “chaotic standing.” First, he said that we had been advised badly by Verizon when we initially signed up in 2011, resulting in much higher monthly fees than we could have had under the 10 or 15 GB Everything Plan, and he suggested that we switch to this plan immediately.
It was frustrating to learn this, because in my two years of communicating with Verizon agents by phone, no one ever bothered to inform us that we paid more for our account than we had to and that there was a more compact plan available which would have decreased our monthly bill. My daughter exceeded her data allowance on an almost monthly basis, which we could have avoided under the plan that we currently have but didn’t know about.
Then I also learned that my current bill had suddenly skyrocketed to over $900 because a sixth line had been added to our account and someone had ordered a phone and charged it to our account. The local agent was extremely helpful, he immediately suggested that this was fraudulent activity and he called Verizon to restore my EDGE eligibility which I had lost due to these fraudulent charges that I had not caused and not paid. He did talk to the Verizon fraud department and reported the incident, and I was told that the additional charges would be taken off my account and my good credit – and EDGE eligibility – would be restored. In good faith that Verizon would take care of this, I left the store as a slightly worried, but satisfied customer.
About a week later, I called Verizon to check on my account status because I wanted to EDGE up my teenage son’s line XXXXXX and get him a new iPhone 6 for his birthday. The agent I spoke to told me that the fraud situation was still showing on my account and that my EDGE eligibility had not been restored yet, but he assured me that this would be taken care off by the following week, when my son’s line would be eligible for an EDGE upgrade under his plan’s timeline.
When I called back the following week, I was saddened to learn that contrary to the previous assurance, our EDGE eligibility had not been restored and the fraudulent charges to our account were still showing on our bill, which was quite confusing because it was impossible to figure out my actual charges. What followed was several weeks of phone correspondence with Verizon agents who apologized again and again and assured me that my EDGE eligibility would be restored so I could order my son’s phone and my the additional charges would be dropped from my account.
However, this didn’t happen. I am not going to list the entire call log, because I know that you can easily access these records. But for several weeks in October, I spent many, many hours on the phone with Verizon, explaining the entire situation regarding the fraud again and again. I listened to assurances, promises, apologies, and I was transferred multiple times to different departments to get my EDGE eligibility restored. After an incredibly frustrating and time consuming experience I was eventually able to order my son’s phone. But several days later, when I checked the order status, I noticed that the order had been canceled because – I’m sure you can guess it by now – my EDGE eligibility had still not been restored. This forced me to go through the whole process again and I spent an entire afternoon on the phone with several different agents and managers until in the early evening I was finally assured that my account standing had been restored and that I could order my son’s phone. That day alone, I had to leave work five hours early to get on the phone (from about 2 p.m. until 7 p.m.) and work this situation out so my son could get his phone, which he eventually received on Oct. 31.
I work as a newspaper reporter and I have an incredibly busy schedule. Yet the inability and unwillingness by Verizon to help me straighten out my account took much of my work time, which I had to make up for at a later time in order to get paid. Unfortunately, this meant that I had to take out much of my highly valued family time to talk to Verizon, which increased my frustration with your company, as you surely can understand.
As a loyal customer, I can’t stress enough how incredibly frustrating this experience was. I was forced to spend many hours away from work and family just to deal with the same situation over and over again. I lost track of the hours, but I am sure that one look at your call log will confirm that adding up these hours it was more than two full work days that I had to spend on the phone to work out a situation that I did not cause to begin with. Adding to these already incredibly upsetting circumstances were at least a couple of calls where it took me 15 minutes to get an agent on the line who then promised me to transfer me to the right person to help me, only, after more waiting time on hold, to be disconnected and start the process all over again. How I was able to maintain my composure and continue to be polite and respectful to the agents, I don’t know. I’m sure they are used to much harsher treatment from other unsatisfied customer for much lesser reasons.
It is bad enough that a company like Verizon cannot protect their customers from getting their accounts hacked and hundreds of dollars being charged to their account. But what is even worse is that I have to spend hours and hours of valuable time and energy to mitigate a situation and fix a damage that I have not caused in the first place and had no control over, and Verizon has not offered me anything to reward my patience and loyalty other than brief apologies from stressed out agents that obviously were not qualified to handle such situation, resulting in their own frustration with this issue.
What adds to this extremely frustrating and highly disappointing experience is that because of the hacking and the fraudulent charges that polluted my account for many weeks, it has become impossible for me to understand what I am being charged for and what I actually owe for the services that I did order and did receive. This frustration once again peaked on Saturday last week, when an agent told me that my past-due charges are more than $600, with a total of more than $900 total due within three weeks, ( that is about the same what Verizon charged me after my account had been hacked and an additional line and phone had been ordered by the perpetrator) in spite of my continuing “blind” payments towards my balance since this all began in September.
I talked to two agents on Saturday, one from Customer Service; the other from the billing department, and neither was able to explain – or even seemed to understand themselves – how these charges occurred. In good faith, and in order to avoid a disruption of service, I still made a $170 payment, which is about half of what my total monthly payment should be under my current plan with five lines, and I vowed to pay another $170 by the end of next week in the hope that by then, someone with authority and complete and full understanding of these circumstances will have contacted me to explain my account and issue a sincere, well meant apology for what has happened to this loyal customer.
Believe me, I rarely reach out to a company and complain like this. I have a busy and hectic schedule, but the time it took me to write even this long letter to Verizon was just a fraction of the time and energy that I wasted to restore my account and get my son his new iPhone on time for his birthday, which he was looking forward to very much.
But after my experience with Verizon, I feel that Verizon should know that no loyal customer deserves this type of treatment and should ever have to go through what my family and I had to endure because of Verizon’s inability to protect the privacy and integrity of our account, and to restore it to its original standing.
I left T-Mobile in 2011 after a total of 13 years as a loyal customer, because I was unhappy with their increasingly bad customer service. I came to Verizon in the hope that my family would have a better experience here, and we were ready to stay with the company for many years to come. But at the moment, we are regretting and reconsidering our choice. Our final decision will certainly depend on the final outcome of this incredibly frustrating situation.
Believe me, I absolutely understand that fraud and the breach of customer account information occur even in the best and most professional companies. But I also believe that if this happens, the integrity and professionalism of a business must be judged based on their handling of such instances and how they treat customers who fall victim to such criminal practices without any wrong doing on their part.
A company should do their best to not only fix the damage and try to make sure that this will not happen again, but also guide and support their loyal customers affected by this and provide them with enough information to understand what is going on. Most importantly, it should be Verizon, not the customer, who should carry the burden and the responsibility of such fraud. But unfortunately, Verizon Wireless has fallen short in this regard, as we were completely left alone and forced to fight for the full restoration of our account and to this day are confused about our bill and these sky-high charges that no one can explain to us.
On top of that, I am tired of having to explain this situation dozens of times to different people with your company over and over again. No one should have to go through that, and I believe that your personnel has enough pressing business to deal with than to waste their and their customers time.
Please understand that I am not complaining about the services by the more than a dozen individual agents that I talked to in order to sort out this mess. The vast majority of them have been polite and a couple honestly tried to go out of their way to help me. It is rather the way that your customer service is set up in total that reeks of failure to support and help a customer whose account had been hacked and scrambled beyond recognition.
That’s why it is my hope that my reaching out to you will raise a red flag at the right places within your company to identify the failures in your service, work the problem and fix it so other loyal customers like me will be spared such hassle in the future. I think it wouldn’t be too far fetched to assume that we are not the only ones and last ones to fall victim to hacking and failing customer protection and service as a result.
Of course I also sincerely hope that my complaint will finally set the wheels in motion to remedy the problems in our own case. We believe that the very least that Verizon could do as a sign of good will and to honor our customer loyalty to is sweep clean our account and allow us to start from scratch so we can track and understand our future monthly charges and continue to make reliable payments to our account as we have done for more than two years until the hacking of our account and Verizon’s unprofessional and helpless handling of the situation has changed everything.
I hope that someone within your company will take this complaint seriously and resolve this very unfortunate and frustrating situation in a manner that shows that we are valued and respected as the loyal customers that we (still) consider ourselves and that will help us restore our faith and trust in Verizon.
I am looking forward to your timely response.

I'm confident that if you have spoken with our Fraud Team directly, that there are the proper wheels in motion to resolve all of the concerns that occured as a result of the fraudulant order on your account. It may take up to 2 bill cycles for all the adjustments to be applied and the changes made to your account to bring the dates and eligibility back to normal, so you should definitely be nearing the end of your wait. Based on your description, it may have been a while since you spoke with them directly instead of the customer service team, so I encourage you to give them a call at your earliest convenience to put your worries at ease. If you need to make arrangements for the charges that appear on your account, our Financial Services Team at 866-266-1445 will also be able to help possibly place a hold on the account regarding the disputed charges so there's no accidental inturruption in your service due to this unfortunate situation.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

How can I verify an odd Email came from Verizon?

Today an email arrived apparently from Verizon, with the following message:
(quote)
Dear Valued Verizon Customer,
Thank you for providing an updated email address for your Verizon account on a recent visit to Verizon.com or call to Verizon. To verify this email address, please select the 'Verify Email Address' link below and enter your zip code.
Verify Email Address
Verifying your email address improves the security of your Verizon account. Once you've verified your email address, you will be able to:
Get important updates about your account and services
Receive a code for your online account if you forget your password or get locked out
Protect your identity and help keep your account secure
Thank you for choosing Verizon.
Sincerely,
Your Verizon Team
(unquote)
**********All well and good, but I have NOT HAD ANY "recent visit" to Verizon.com for MONTHS until this came.
************How can I find out if Verizon actually sent me this specific email?
PS: Incidently, trying to "post" this very message containing that "copied/pasted" email content here resulted in this error message:
" Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."
That makes it even MORE suspect.

KaLin wrote:
PJL wrote:
Plztakemymoney wrote:
Today an email arrived apparently from Verizon, with the following message:
(quote)
Dear Valued Verizon Customer,
Thank you for providing an updated email address for your Verizon account on a recent visit to Verizon.com or call to Verizon. To verify this email address, please select the 'Verify Email Address' link below and enter your zip code.
Verify Email Address
Verifying your email address improves the security of your Verizon account. Once you've verified your email address, you will be able to:
Get important updates about your account and services
Receive a code for your online account if you forget your password or get locked out
Protect your identity and help keep your account secure
Thank you for choosing Verizon.
Sincerely,
Your Verizon Team
(unquote)
**********All well and good, but I have NOT HAD ANY "recent visit" to Verizon.com for MONTHS until this came.
************How can I find out if Verizon actually sent me this specific email?
PS: Incidentally, trying to "post" this very message containing that "copied/pasted" email content here resulted in this error message:
" Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."
That makes it even MORE suspect.
Most email clients allow you to view the embedded header information. This should show the path of the message from the sender to you. It may give you insight as to where the message came from.
P.S. the posting error is a bug in this forum's software (Lithium). I've seen it myself more times than I can count sadly.
You will get this message when copying/pasting unless you use the word editor in the text editor toolbar.
Copying/pasting into the word editor will strip the invalid HTML and post your text without any error messages.
KaLin, I get the posting error all the time and I NEVER paste anything into the message like you suggest as being the issue. I get it when I simply quote a message that I am replying to. In fact, I just now got the error when I was trying to post this reply. This is a well documented issue that was discussed in the Community Leader's forum and dropped by Verizon/Lithium.
I truly apologize to this thread's OP, but I really had to respond to KaLin's assumption of what was happening when they knew not about which they replied. (Other words come to mind in response KaLin's comment but my parents taught me not to use them.)

Jump Ship from Verizon to AT&T?

Similar Messages

Maybe you are looking for