June 18, 2014 Muse Update crashes Muse

Just upgraded to Mavericks OS so that I could install the June 18 upgrade. After opening Muse, I click on "Install Now" and Muse immediately crashes—several tries, with OS restarts. Fortunately, Muse opens when I decline the new install. Puzzled!

I should clarify. I did not do anything pother than click on updating now and it crashes, but will open if I click on update later. I did not add or change anything system-wise before that.

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Muse 2014.1 update crash "Two objects claim ownership of UID: U6665 Class: RectPageItem

I updated and now I can't resave the older version. Please help, I need to get going asap.
Thanks,
Matt

Actually, I know what's going on. The problem is with all the text boxes containing images, being copied into phone version. In other words; as long the images inside text boxes are in desktop version, they are okay but as soon these text boxes are copied into the phone version, it sets your muse to crash.
To fix my problem, this is what I did:
- I went back to earlier version when I had only desktop version (since muse wouldn't even allow me to delete phone version and crashed every time I attempted)
- In desktop version; moved all the images out of the text boxes.
- activated phone version
- copied the content from desktop version into phone version and re-sized/re-arranged them as usual
That's it. Just make sure all the text boxes with images inside them, should not be copied into phone version. You will need to strip out the image from all the text boxes BEFORE you copy them into phone version.
Good luck and let me know if anyone finds this fix working for them.
Shahid

New Muse update crashes when I try to preview in Muse or to Browser

Everything was working great till I updated to 2014.1.1.6.
Now sites I have been working on crash when I attempt to preview them either within Muse or in a browser window. This never happened before the update.

Hi,
Can you tell me that whether Muse is crashing when you preview a particular site or even when you create a new site and try to preview it Muse Crashes ?
Also, Please try disabling your Firewall ,Anti-virus and also any proxy server settings that your browser might be using.
Please do let me know if this works.
Regards,
Rohit Nair

Muse update crashing

The muse latest update is crashing on me. I am a CC user. Help! I had uninstalled it and reloaded it but still crashing.
Says:
UI: U135 NestedListStyle references UID U1852 that's not known to the database?
Suggestions?
Max OSX 10.7.5

I got the program to launch completely! What I did was:
Went to ~/library/preferences/adobe moved these folder to my desktop
Adobe Muse CC
Adobe Muse CC Libraries
Adobe Muse CC Library
I then put the CC Library folder back and tried to launch and it worked too. And I have all my library stuff back

After Muse Update, Crashes and Functionality is Missing

After I updated to the latest version of AIR (3.6) and Muse (4.0557), Muse crashes constantly and is unusable. Also, funtionality is lost, such as being able to extend an object across the page so it repeats over the window. Text freezes up and you can't edit it. It's just a mess and I can't get any work done on my site.

See how the top white bar stops and doesn't continue to fill the browser? This happened after I updated. The object snaps to the end of the fill line, but doesn't proceed to fill the browser 100%. Not just in preview mode, also happens in browser.

MARCH 18, 2014 NEW UPDATE CRASHES

I've been anticipating the new update I was told would be today, and it was. After I updated it to Version 28 I opened FF and it immediately crashed. I sent in a crash report, and did that three other times. So now, sadly, I'm back to version 27 that stinks as well.
Anyone have any ideas as to whats wrong with it?? I checked my addons for compatibility and said they were fine. I did nothing different except update to newest version. Not sure what else to do. I refuse to uninstall anything at this point, although that seems to be the basic "advice" given here.....it never solves my problems LOL
So, what next?? And thanks for any help.
I have Windows 7

And no I'm not providing anything. Google the issue and you'll find this isn't a rare occurrence.

Adobe After Effects CC 2014 just updated crashes on Mac OS X just updated too.

I did both updates just now and this is what I get on start-up:

Changing operating systems often has the potential for issue.
Changing software versions comes with possible workflow issues.
I don't know of anybody in an active post-production environment who would change both things unless they had other machines to fall back on in case something went awry with their upgrades. If you're just one person and you're not working under any deadlines, it's not risky at all. I just tend to think in terms of active post houses.

June 2014 Muse Update Fail

I've tried to update to the June 2014 Muse update. I sign in at Adobe and click on download. The window says the file is downloading, but nothing happens, I've tried using Firefox and Safari. not sure what else to do.
Also, I'm not sure what the AAR window is prompting me to do. It says to pick an application, but I'm not sure what application to pick. I chose Muse (since I am updating that application), but that just sent me back to the original Muse update window to start all over again.
I am on OSX 10.9.3
Is anyone else having this problem?

Me Too,
It's really grating me that there seems no response from adobe, I would have expected they produce a troubleshooting guide for common problem's regarding loading new updates, but hey ho there you go ! maybe i'm missing it

Just upgraded Muse to the new 2014.3 update and now it crashes

When trying to launch Muse it generates the 'Adobe Muse CC quit unexpectedly' crash report.
I've tried uninstalling and reinstalling Muse. Also updated Adobe Air to the latest version to no avail.
What a pain! Seems like everyone else is having problems with this.

Sorry to hear about that Chris.
I don't have a solution for the 2014.3 update problem but I've just worked out (after a full day of pulling what's left of my hair out) that you can roll it back to the previous version that worked (2014.2.1.10 I think it was).
You would have to uninstall Muse first, then re-locate it in the 'find new apps' section of the Creative Cloud app. Click on the 'All Apps' drop down menu and select previous version, when you click on install this will give you the available versions to select for download.
Hope this helps

Muse update 2014.3 crashes after previewing request

After installing the 2014.3 update Muse crashes when i try to preview in browser!

Hi Marc,
I think the problem was caused bij corrupt swf-doc.
It is solved now.
Regards,
Op 12 feb. 2015, om 18:38 heeft Marc@Adobe <[email protected] <mailto:[email protected]>> het volgende geschreven:
muse update 2014.3 crashes after previewing request
created by Marc@Adobe <https://forums.adobe.com/people/Marc%40Adobe> in Adobe Muse Bugs - View the full discussion <https://forums.adobe.com/message/7188638#7188638>
Hi Rob,
When Muse crashes, can you tell me the message that is being presented to you (screenshot would be great)?
Also which operating system are you using? If you are using Windows, which version of Internet Explorer do you have installed?
Thank You,
Marc
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Help! Muse 2014.3 keeps crashing when I attempt to save my .muse file

I have the latest version of Muse [2014.3] Since the update the application repeatedly crashes at the least 'provocation'.
I'm building a multipage website for a client and brought the last file home [I'd been working on it at my office]. One or two of the image files needed updating, which I did. When I attempted to save the updated file I got [and keep getting] a fatal error.
The error message reads: "Dangling Ref or Ownership: BoxPageItem refers to unknown UID, BoxPageItem refers to unknown UID, BoxPageItem refers to unknown UID".
The application then hangs and I have to force quit. This is happening repeatedly and the dialogue tells me nothing about how to fix these errors [3 image errors perhaps, since the current crashes happen after updating images?]. I'm in a serious time crunch now, how can I recover my file to continue working on this project and what is causing the problem? Anyone help me?
Is this version of Muse really that unstable?
Thanks,
Charlie

Hi Fabia,
I think I fixed it over the weekend. But interestingly, my problem was images inside compositions too.
I did something similar to you, where I didn't let Muse update when the file opens [which was causing the crashes]. Instead I located the images in the assets panel, opened them in Photoshop and resaved them. Then I imported and saved after each one. This seemed to work.
For me, the 'container' was apparently OK, I had the background fill set to none anyhow, so reasoned there might be a problem with one of the seven images [seven in my case, but which one, or maybe all?]. Since then, I've been able to add content and save normally, and this morning I've been able to let the client see the site progress, as promised.
Thanks for the reply and good luck with your project.
Charlie

Muse 2014.3 update won't open past certain point. Please help!

Everything worked fine until I updated 2014.3.
A hangup occurs right at the beginning of opening the new updated version, when Converting User Libraries. It gets to "Coverting User Libraries(Converting eqipment table)", then to "Coverting User Libraries (Save)" when Muse stops and this screen pops up:
I can open the new Muse update in a separate new user account, but it's very awkward and time consuming to have to log in and out of another user each time I work on Muse.
I have spoken to Adobe and tried their recommendations, with no luck. They felt it might be an Apple's permissions problem, so spoke to Apple at great length and tried their fixes. No luck. They feel it has to be an Adobe problem as the program opens, but gets hung up in the process.
I am baffled as to what to do. I greatly appreciate any help!

Thanks for your reply.
I wasn't able to create a new site in Muse as I couldn't get it to open to that point. It kept getting hung up at the same point as I showed in the screenshots above. After talking to a supervisor at Adobe today and working with him for 90 minutes, the problem was fixed. It was a conflict with some files that I had saved in the Library. He navigated to the CC Libraries within Preferences>Adobe>adobemuseCCLibraries>2014.3. He found the offending images because they had the word "Equipment" which was shown on the screen right before the crash. These were images I was saving for future use, and had worked before I updated. This is a good thing to know for future updates!

FTP Validation error after updating to Muse 2014 - What am I missing?

I've updated from Muse CC to Muse 2014 as part of creative cloud. However, I'm now getting a validation error when I try to upload the site via ftp. I've checked all the fields. Any ideas?
This works with Muse CC:
This doesn't work with Muse 2014:
Thanks for any help!

Hi Kieran,
What happens when you enter, 'murphysicecream.ie' in the domain name?
- Abhishek Maurya

Cannot update Adobe Muse 2014, only as a trial version!

Hello,
Hope someone can help me.
My Creative Cloud app tells me that I have several updates, for instance Adobe Muse CC 2014 (I already have the payed version of Adobe Muse CC). But I cannot update the CC 2014 version, because it says that I can only use it as a trial or I have to pay for it again, but I am already using Adobe Muse CC. So the problem is that i simply cannot update Adobe Muse.
So that means that either it is no update (because these used to be for free) or something is wrong with my macbook?
Can someone tell me?

Hi Silkevg87,
We have checked the details for your account, the e-mail that you are using doesn't have an active subscription.
Kindly share the below mentioned in a private message so that we can look in it account and help you with the issue.
Alternate E-mail address:
Order number (if any):
Thanks,
Atul Saini

I updated to Muse CC 2014 and now it thinks that I'm a trial user. Why?

I updated to Muse CC 2014 and now it thinks that I'm a trial user. I have a single app creative cloud subscription for Adobe Muse CC. Why does Muse CC 2014 think I am only a trial user?

Please check Colby's response :
https://forums.adobe.com/thread/1500867
Thanks,
Sanjit

June 18, 2014 Muse Update crashes Muse

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