June 2014 Muse Update Fail

I've tried to update to the June 2014 Muse update. I sign in at Adobe and click on download. The window says the file is downloading, but nothing happens, I've tried using Firefox and Safari. not sure what else to do.
Also, I'm not sure what the AAR window is prompting me to do. It says to pick an application, but I'm not sure what application to pick. I chose Muse (since I am updating that application), but that just sent me back to the original Muse update window to start all over again.
I am on OSX 10.9.3
Is anyone else having this problem?

Me Too,
It's really grating me that there seems no response from adobe, I would have expected they produce a troubleshooting guide for common problem's regarding loading new updates, but hey ho there you go ! maybe i'm missing it

Similar Messages

June 18 Muse update fails

Cannot update- when select install the program crashes.
Help!
BL

Hello,
Please refer to Zak's reply to the post : http://forums.adobe.com/message/4805821#4805821
You first need to uninstall Adobe Muse and use thelink mentioned by Zak to download and install Adobe Muse.
Hope this helps.
Regards,
Sachin

In Browser Editing-June 2014 Muse Update-Only Working With Widget Menu

As a non-BC user, I'm now able to accomplish in browser editing from my hosting company. However, I found that I cannot navigate to any pages that are not attached to a widget menu and edit them. Clicking on an in-website link not associated with the widget menu will take me to that page but not allow any editing to be done. It also does not load the page name in the address bar.
I did find a work-around with this: change the page name in the address bar to the non-menu-widget webpage name. It loads the page and allows editing. Not really user-friendly when trying to teach my clients how to conduct their own website edits. You have to supply them with every non-menu-widget page name to edit them. Ugh!
Does anybody know if Adobe is working on this? Can anyone suggest an easier work-around?

Could you share what site you are trying to edit? I haven't been able able to reproduce this problem.
When hovering over an object (text frame in this example) that has a hyperlink, a "Click" button should appear that allows the user to follow the link instead of editing the link text.
If only part of the text contains the hyperlink, the click button does not appear, but a small arrow shows when hovering over the link indicating that the click will follow the link.

Windows could not search for new updates after applied June 2014 Windows Updates - Error code 80244004

After applied June 2014 Windows Updates from Microsoft (Not using WSUS server to obtain WU), our Windows Server 2012 R2 and Windows Server 2008 now getting this error message when we perform the "Check for Updates":
Windows could not search for new updates. Error code 80244004.
Richard

Hi Richard,
Just addition, please refer to following KB to reset Windows Update components and monitor the result.
How do I reset Windows Update components?
If didn’t use ESET security software, please also refer to following thread and check if can help you.
Latest
version of Windows Update causing error 80244004
Hope this helps.
Best regards,
Justin Gu

June 18, 2014 Muse Update crashes Muse

Just upgraded to Mavericks OS so that I could install the June 18 upgrade. After opening Muse, I click on "Install Now" and Muse immediately crashes—several tries, with OS restarts. Fortunately, Muse opens when I decline the new install. Puzzled!

I should clarify. I did not do anything pother than click on updating now and it crashes, but will open if I click on update later. I did not add or change anything system-wise before that.

Muse update fails repeatedly

When starting Adobe Muse the application asks if I want to update [A new version of Adobe Muse is available]... and then after download it fails everytime saying:
"Sorry an error has occurred" The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author"
It does this every single time. It is getting a bit tired.
I am attempting the install on a new 27" iMac running OSX 10.7.5
Any suggestions?
Thanks
Jeff

Hello,
Please refer to Zak's reply to the post : http://forums.adobe.com/message/4805821#4805821
You first need to uninstall Adobe Muse and use thelink mentioned by Zak to download and install Adobe Muse.
Hope this helps.
Regards,
Sachin

Muse update fails, cannot find directory error 43?

When I try to update Muse it keeps failing,, "can't find a critical file/directory error 43"
How can I help?

Dougcoms this error indicates a failure to write to a specific directory. I would recommend reviewing your installation logs to determine where the file permissions under your current User account have become compromised. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.

Muse Update Fails to Install

When opening Muse, I'm prompted to install the latest update. When I try, I get the following error:
Once I cancel, Muse opens.
My Muse version is: v.1.1 Build 960 CL 768344; I am connected to the internet. My system is Windows XP. I do have admin rights on my system.
By the way, when I type the URL provided, I am redirected to an obviously non-Adobe site (https://getsatisfaction.com).
Amanda

Hi,
Could you please try to download it from here and update the thread with your findings?
-http://www.adobe.com/go/muse_latest_win
-http://www.adobe.com/go/muse_latest_mac
Regards,
Abhishek Maurya

Muse update failed, and AAM is not recognising the situation

I have a problem. I checked AAM, and no updates were pending. I then started Muse, and it stated that a new version was available to be installed.
I ran the installer, but after it completed, I was unable to start Muse.
Tried various things, and read the discussions, here. Tried uninstalling, re-installing, Creative Suite Cleaner, clean install of Muse 4.0, checked that the latest version of AIR is installed etc.
Any further ideas?
Message was edited by: Maelstrom Red

Finally, managed to re-install Muse.
When the the previous version of AIR (v3.5) was installed (having first uninstalled version 3.6), AAM was automatically updating it to v3.6 - which meant that Muse installation was not successful.
By downloading, and using the AIR SettingsManager, to disable automatic updates - http://airdownload.adobe.com/air/applications/SettingsManager/SettingsManager.air was I able to stop AAM automatically updating AIR to v3.6.
This then allow me to use AAM to install the current latest version (v4.0) of Muse.
Just need to remember to re-enable AIR automatic updates, once the problems with AIR v3.6 have been sorted out.
Message was edited by: Maelstrom Red

CC 2014 app update fails

Hi CC!
I'm an Adobe CC subscriber, and after installing successfully some apps (Ps, Ae) the CC updater does not work... (U4491210 error, running OS X Mavericks 10.9.4).
Could you help me?
Thanks a lot,
Diego

Please refer to Installation failed. Error U44M1P7 | Updates
Creative Cloud Help | Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps
Let us know if it worked.
Regards
Rajshree

Blue screen error Windows 7 after June 2014 Windows updates

Hi,
just wondering if someone could help determine the cause of a blue screen error from interpreting the following minidump file. My PC has been having blue screen problems after getting the automatic windows updates recently. Initially the only way I could
get the computer working was to restore the system back to prior to the updates. The updates seem to have now successfully installed but are still causing occasional blue screen errors. I have Windows 7 Home Premium
The minidump is 061614-32666-01 andthe link is as follows:
https://onedrive.live.com/redir?resid=1665B282DEF2D2DC%21111
Any help would be appreciated

Hi,
just wondering if someone could help determine the cause of a blue screen error from interpreting the following minidump file. My PC has been having blue screen problems after getting the automatic windows updates recently. Initially the only way I could
get the computer working was to restore the system back to prior to the updates. The updates seem to have now successfully installed but are still causing occasional blue screen errors. I have Windows 7 Home Premium
The minidump is 061614-32666-01 andthe link is as follows:
https://onedrive.live.com/redir?resid=1665B282DEF2D2DC%21111
Any help would be appreciated
These crashes were related to memory corruption (probably caused by a driver).
Please run these tests to verify your memory and find which driver is causing the problem.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't
know what it is you probably are not overclocking.
Since it is more likely to be a driver please run verifier first.
1-Driver verifier (for complete directions see our wiki here)
If verifier does not find the issue we can move on to this.
2-Memtest. (You can read more about running memtest here)
If you cannot boot after enabling verifier reboot into safe mode
In Vista & win & (F8)
In win 8 http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
Co-Authored by JMH3143
Wanikiya and Dyami--Team Zigzag

Muse CC 2014.1 Installation Fails

I have been using Muse CC 2014 on a PC with a fully-updated version of Windows 7. Recently, the CC Desktop App informed me that a new version was available so I tried to install it from there. I got the error message below.
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR:
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s)
----------- Payload: Adobe Muse CC (2014.1) 2014.1.1.6 Muse_2014_1_CC_LS24.msi_2014.1.1.6 -----------
ERROR: Key not valid for use in specified state.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Key not valid for use in specified state.
ERROR: Third party payload installer Muse_2014_1_CC_LS24.msi failed with exit code: 1603
I totally uninstalled the old version. I made sure (as best I could) that there were no partial versions of Muse anywhere on my computer.
After much Googling, I did (or attempted to do) everything suggested on this page Error 1603: A fatal error occurred during installation except for running the Adobe Cleaner Tool. I did not run the Adobe Cleaner Tool because I don't want to have to reinstall Premiere, After Effects, Photoshop, Encore, and all the other stuff I use every day.
I have tried other stuff but nothing seems to be working. Any help would be greatly appreciated. Thanks.
- Lee

Thanks for the quick response.
I was able to uninstall and update other apps both immediately before and immediately after I started having trouble with Muse. I use most of the CC suite and Muse is the only one that is giving me problems. The two previous versions (CC and CC 2014) worked fine and I had no problem with updates or new versions. Muse 2014.1 installed just fine on the PC laptop I use sometimes but it isn't installing on my desktop PC.
The install location is C:\Program Files\Adobe.
Below are all the errors listed in the log. I am including them in context so you can see what came before and after. If you need me to post the whole log, I can do that.
08/28/14 13:47:06:928 | [INFO] | | OOBE | DE | | | | 6636 | Action ended 13:47:06: InstallValidate. Return value 1.
08/28/14 13:47:06:929 | [INFO] | | OOBE | DE | | | | 6636 | Action 13:47:06: RemoveExistingProducts. Removing applications
08/28/14 13:47:06:929 | [INFO] | | OOBE | DE | | | | 6636 | Action start 13:47:06: RemoveExistingProducts.
08/28/14 13:47:06:930 | [INFO] | | OOBE | DE | | | | 6636 | Action ended 13:47:06: RemoveExistingProducts. Return value 1.
08/28/14 13:47:06:931 | [INFO] | | OOBE | DE | | | | 6636 | Action 13:47:06: InstallInitialize.
08/28/14 13:47:06:931 | [INFO] | | OOBE | DE | | | | 6636 | Action start 13:47:06: InstallInitialize.
08/28/14 13:47:06:998 | [INFO] | | OOBE | DE | | | | 6636 | Action ended 13:47:06: InstallInitialize. Return value 1.
08/28/14 13:47:06:999 | [INFO] | | OOBE | DE | | | | 6636 | Action 13:47:06: ProcessComponents. Updating component registration
08/28/14 13:47:06:999 | [INFO] | | OOBE | DE | | | | 6636 | Action start 13:47:06: ProcessComponents.
08/28/14 13:47:07:173 | [ERROR] | | OOBE | DE | | | | 6636 | Key not valid for use in specified state.
08/28/14 13:47:07:174 | [ERROR] | | OOBE | DE | | | | 6636 |
08/28/14 13:47:07:174 | [INFO] | | OOBE | DE | | | | 6636 | Action ended 13:47:07: ProcessComponents. Return value 3.
08/28/14 13:47:07:175 | [INFO] | | OOBE | DE | | | | 6636 | Message type: 2, Argument: 0
08/28/14 13:47:07:176 | [INFO] | | OOBE | DE | | | | 6636 | Message type: 2, Argument: 1
08/28/14 13:47:07:179 | [INFO] | | OOBE | DE | | | | 6636 | Action ended 13:47:07: INSTALL. Return value 3.
08/28/14 13:47:07:180 | [INFO] | | OOBE | DE | | | | 6636 | Property(S): UpgradeCode = {F36C470F-8E2D-4A1F-BFC9-64AB37CE8639}
08/28/14 13:47:07:241 | [INFO] | | OOBE | DE | | | | 6636 | Property(S): SourcedirProduct = {0A030E99-7CFB-4F35-B1A8-B495F8B36E7A}
08/28/14 13:47:07:242 | [INFO] | | OOBE | DE | | | | 6636 | === Logging stopped: 8/28/2014 13:47:07 ===
08/28/14 13:47:07:254 | [INFO] | | OOBE | DE | | | | 6636 | 1: 2 2: 0
08/28/14 13:47:07:254 | [INFO] | | OOBE | DE | | | | 6636 | 1: 2 2: 1
08/28/14 13:47:07:258 | [INFO] | | OOBE | DE | | | | 6636 | Installation result: 1603
08/28/14 13:47:07:258 | [ERROR] | | OOBE | DE | | | | 6636 | Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Key not valid for use in specified state.
08/28/14 13:47:07:258 | [ERROR] | | OOBE | DE | | | | 6636 |
08/28/14 13:47:07:258 | [INFO] | | OOBE | DE | | | | 6636 | Third party payload completed. Testing return code: 1603
08/28/14 13:47:07:258 | [ERROR] | | OOBE | DE | | | | 6636 | Third party payload installer Muse_2014_1_CC_LS24.msi failed with exit code: 1603
08/28/14 13:47:07:318 | [INFO] | | OOBE | DE | | | | 4396 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
08/28/14 13:47:07:318 | [INFO] | | OOBE | DE | | | | 4396 | :: END TIMER :: [Payload Operation :Muse_2014_1_CC_LS24.msi_2014.1.1.6] took 5201.05 milliseconds (5.20105 seconds) DTR = 42.2991 KBPS (0.0413077 MBPS)
08/28/14 13:47:07:318 | [INFO] | | OOBE | DE | | | | 4396 | Calling the ROLLBACK custom action code for pre-install for payload Adobe Muse CC (2014.1) 2014.1.1.6 Muse_2014_1_CC_LS24.msi_2014.1.1.6
08/28/14 13:47:07:318 | [INFO] | | OOBE | DE | | | | 4396 | No operation. We're done:
08/28/14 13:47:09:318 | [INFO] | | OOBE | DE | | | | 4396 | Total components installed: 0
08/28/14 13:47:09:318 | [INFO] | | OOBE | DE | | | | 4396 | Total components repaired: 0
08/28/14 13:47:09:318 | [INFO] | | OOBE | DE | | | | 4396 | Total components removed: 0
08/28/14 13:47:09:318 | [WARN] | | OOBE | DE | | | | 4396 | DW050: The following payload errors were found during install:
08/28/14 13:47:09:318 | [WARN] | | OOBE | DE | | | | 4396 | DW050: - Adobe Muse CC (2014.1): Install failed
08/28/14 13:47:09:319 | [INFO] | | OOBE | DE | | | | 4396 | Call PostSession Custom Hook
08/28/14 13:47:09:328 | [INFO] | | OOBE | DE | | | | 4396 | :: END TIMER :: [Total Timer] took 8356.35 milliseconds (8.35635 seconds) DTR = 28.242 KBPS (0.0275801 MBPS)
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | -------------------------------------- Summary --------------------------------------
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | - 0 fatal error(s), 3 error(s)
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | Win OS version: 6.1.1.0 64 bit Type: 1
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 |
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | ----------- Payload: Adobe Muse CC (2014.1) 2014.1.1.6 Muse_2014_1_CC_LS24.msi_2014.1.1.6 -----------
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | ERROR: Key not valid for use in specified state.
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 |
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Key not valid for use in specified state.
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 |
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | ERROR: Third party payload installer Muse_2014_1_CC_LS24.msi failed with exit code: 1603
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 |
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | Please search the above error string(s) to find when the error occurred.
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | These errors resulted in installer Exit Code mentioned below.
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | -------------------------------------------------------------------------------------
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 |
08/28/14 13:47:10:338 | [INFO] | | OOBE | DE | | | | 4396 | Exit Code: 7 - Unable to complete Silent workflow.
08/28/14 13:47:10:340 | [INFO] | | OOBE | DE | | | | 4396 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
08/28/14 13:47:10:340 | [INFO] | | OOBE | DE | | | | 4396 | END - Installer Session
08/28/14 13:47:10:340 | [INFO] | | OOBE | DE | | | | 4396 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Adobe Illustrator CC 2014 update failed

Since the day I download Illustrator CC 2014, I could not update my software. Every times I tried to update the software, the update failed. The detail as shown in the attachment.
I need help on this problem. Thank you

Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Refer to the EX11 error and the tips provided there.
Mylenium

Since Apple's last Update on 6 June 2014, I have been unable to Import photos from any source. I receive a message saying, Importing photos but nothing happens. When I click on Stop Import, nothing happens. I must press the On/Off button to exit iPhoto.

Since Apples last update on 6 June 2014, I have been unable to Import photos from ANY source. When I attempt to do so, I receive the message "Import Preparing to inmport..." I've waited 10 minutes but nothing happens. When I click on the icon, Stop Import, nothing happens. When I attempt to Close iPhoto i receive the message, "Photos are being imported to the photo library. Please wait for import to complete." When I click on OK, nothing happens. The only way I can exit iPhoto is to press the On/Off button.

After loading this file I was sucessful in importing photos from a web site, my camera memory card and a CD containing photos.
That is a good news. We now know, that iPhoto is working as expected, when you are switching to a different library.
But this is puzzling:
I then see a box with two Librarys listed, both have the same name except for the following and are listed as:
iPhoto Library.photolibrary but one has (default) after its name which is the one which is always displayed when I load iPhoto.
Underneath the box is written:
/Users/paulfkardian/Pictures/iPhoto Library.photolibrary
Underneath this are three boxes titled: Other Library Create New Choose
I highlighted the the File without the (default) after its name and clicked on Choose. A Library was loaded which had my photos (about 9,822) from about 7 months ago. Underneath the box is written diferently than the file always loaded and says:
/Users/paulfkardian/Pictures (original)/iPhoto Library.photolibrary
You are having two "Pictures" folders in your Home folder, Pictures and Pictures (original)? And each has a different iPhoto library - one working correctly, and one not? Do you remember, when this second "Pictures" folder has been created and what caused it? Did you restore your Home folder from a backup some time ago?

Why isn't the latest version MUSE CC 2014.3 updating in Adobe Application Manager?

Adobe keeps touting the latest fixes and enhancements for MUSE but it's not available through the Adobe Application Manager. And they do not provide a link ANYWHERE to download this version. I have a client file that I am unable to open because I can't access the latest version of MUSE - even though I have a CC subscription. What am I missing?

The key here being the 64-bit support ......
Muse CC (2014) system requirements and language versions
Windows
Intel Pentium 4 or AMD Athlon 64 processor (2 GHz or faster) with 64-bit support
Microsoft Windows Server 2008 R2, Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
2 GB of RAM
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
Adobe online services that integrate with Adobe Muse CC are available only to users 13 and older.
Note: 32-bit systems are no longer supported as of June 2014.
Mac OS
Intel processor with 64-bit support
Mac OS X v10.7, v10.8, v10.9, or v10.10
2 GB of RAM
Adobe online services that integrate with Adobe Muse CC are available only to users 13 and older.
Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.*
Note: 32-bit systems are no longer supported as of June 2014.

June 2014 Muse Update Fail

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