Junk after document element error message

I have one production team that gets this message about 2 to 3 times per month when they try to update an Incopy story. I have figured out how to fix the file (deleting some bad XML code), but does anyone know why this keeps happening? I have other teams that get this once in a while, but this team gets it all the time. Thanks.

I think that xml is not well formed.
Add tag at start to begin and to the end of xml string like "<a>" +xmlstring +"</a>"
bye

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