Junk Mail Core Issue

I have an IMAP account with fastmail.
The good part:
When I manually label any mail that mail.app does not recognize as junk, it is always labeled as junk and then moved to the junk mailbox.
The troublesome part:
I am increasingly noticing that when mail.app automatically specifies an email as 'junk', for about 20% of the time it goes to the junk mail folder, but for majority of the time (80%), it does NOT, and stays in the inbox (and it is not labeled as being junk either). When I click on these emails that mail.app fails to move to the junk folder, mail.app immediately recognizes it as junk and labels it junk, but still does not move it to the junk folder.
If I then manually label these emails as 'not junk' and then relabel it as 'junk', mail.app immediately moves to the junk box.
This is annoying me. Anyone else facing the same issue?

I have this problem as well. I am hoping there is some simple solution like deleting a pref file for junk. I took my computer to the Genius Bar yesterday to get an opinion on it. Although very kind and after spending some time looking at it, they couldn't offer me any solution to correct it other then erase and install. Before going that route I erased and migrated the user back over from Time Machine. The problem was still there so it is some file in that particular user file. Next I guess I will try a Archive and Install. I have seven Macs and only one with this problem.

Similar Messages

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    Does the filter start picking these up after a certain period of time or is there something I need to correct?

    You should set the junk mail filter to move the mail to the junk folder.
    Mail / Junk will eventually 'learn' what is and not junk.
    Until you have a large amount of mail in the junk it would be advisable to check through once in a while for messages that you actually need.
    Spamsieve gives you the oppotunity to create rules to keep the messages from known address's. Download the 30 day trial to give a go, if you prefer mail junk filtering you can revert back after 30 days.
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  • After yosemite upgrade junk mail does not work - is this a known issue

    after yosemite upgrade junk mail does not work - is this a known issue?

    Yes, it is a problem.

  • I get junk mail on my iPad that states "this message has no content".  If I click on it my mail freezes up and after some time my mail program works again.  I use a .mac address.  Anyone have similar issues?

    I get junk mail on my iPad that states "this message has no content". If I try to delete it or click on it my .mac mail freezes up and it takes some time for my mail program to continue.  Has anyone else had this issue?  Ideas for resolution?

    Yeah, I've seen it from iOS 7 to the present. It appears to be a network issue, as the Mail app is trying to grab the information to display the first few lines in the abbreviated display. I haven't had mine freeze though. When I click on it, it will simply show a blank message. Now I can quit the app and later reload the app, and "sometimes" the contents come back right away. In other instances, not right away, but eventually.
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  • Junk mail issues

    i have at least three email addresses that always end up in as junk mail, even after adding the addresses to my contacts list, my VIP list, and modifying junk mail settings. WTH?!!? Any suggestions?

    Hello ,
    Thanks for using Apple Support Communities.l
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    Mac Basics: Mail (Mac OS X v10.6 and earlier)
    http://support.apple.com/kb/HT2500
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    Alex H.

  • Yet Another Junk Mail issue

    My Mail.app (Version 2.1.1 (752.3)) decided to mark all my outgoing mail as junk. how do i undo this. someone mentioned resetting app caches and resetting the junk filter completely. is that likely to help?
    thanks
    imac   Mac OS X (10.4.9)  

    Yes. This problem is usually caused by either some corruption in the file where the rules are stored or (more commonly) by the user having made changes to the junk filter in Preferences > Junk Mail > Advanced that Mail doesn’t expect, without fully understanding how the junk filter works, and that causes it to behave erratically. Try this:
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    2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
    3. Reset the junk filter database (Preferences > Junk Mail > Reset).

  • Various E Mail problems: Junk Mail, Log Off, etc

    I am having various and frustrating problems that are intermittant.
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    There appears to be a problem with the index.
    Verify/repair the startup disk (not just permissions), as described here:
    The Repair functions of Disk Utility: what's it all about?
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    2. In the Finder, go to ~/Library/Mail/. Make a backup copy of this folder, just in case something goes wrong, e.g. by dragging it to the Desktop while holding the Option (Alt) key down. This is where all your mail is locally stored.
    3. Locate Envelope Index and move it to the Trash. If you see any other “Envelope Index”-named file there, delete it as well.
    4. Move the “IMAP-” account folder to the Trash. Note that you can do this with IMAP-type accounts because they store mail on the server and Mail can easily re-create them. DON’T trash any “POP-” account folders, as that would cause all mail stored there to be lost.
    5. Open Mail. It will tell you that your mail needs to be “imported”. Click Continue and Mail will proceed to re-create Envelope Index — Mail says it’s “importing”, but it just re-creates the index if the mailboxes are already in Mail 2.x format.
    6. As a side effect of having removed the IMAP account folder, that accounts may be in an “offline” state now. Do Mailbox > Go Online to bring it back online.
    Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.
    <hr>
    If the problem persists, what are your Preferences > Accounts > Mailbox Behaviors > Junk settings, particularly for the IMAP account?
    Also, what have you done to “reset [your] junk mail settings as advised on this site”? This is what I’d suggest:
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    2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t touch anything there.
    3. Reset the junk filter database (Preferences > Junk Mail > Reset).
    4. Open Window > Previous Recipients and get rid of any addresses that you don’t want Mail to treat as legit.

  • Junk Mail Filtering - is it me or is it just rubbish?

    Apologies if this has been posted elsewhere, but didn't have the patience to wade through all the threads. Hopefully someone can help...
    Frankly, I think the filtering on Mail (using 3.5 with OSX 10.5.6) is hopeless. Simply put, I've tried configuring it every which way in Preferences but the same issues persist. The main one being that when I configure to "exclude" those in my address book and/or previous recipients list from junk mail filtering ...people in my address book (SPECIFICALLY ME) still end up in the junk mail folder.
    I have 2 accounts: Mail.com (POP3) and Gmail (IMAP) and I use an iPhone for mobile access. And I have a work email. All three are in my address card in Address Book.
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    Anyone got any ideas on how to solve this? Thanks.

    Mulder wrote:
    If you have multiple email addresses in your card in Address Book, which messages are going to Junk, and what email address was used?
    All three emails go to junk. My work to either personal address. Gmail to Mail and Mail to Gmail emails all go to junk
    Have you tried setting up the Junk filter so that:
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    *Sender is not in my Address Book*
    *Sender is not in my Previous Recipients*
    Message is Junk Mail
    Perform the following actions:
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    Yep. Tried that. Still didn't work. Even tried ticking "not junk" on each of the several tests I've sent myself -- and then re-sent more tests, which still ended up in junk????
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    My latest setting (using your advanced rules above) were:
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    Msgs Exempt - In address book and previous recipients both ticked. Use my full name unticked
    Trust ISP headers - unticked
    Filter before applying rules - have tried this both ticked and unticked... same result
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    The Smoking Man
    PS - Should add that when others send me email to the Gmail or Mail accounts they properly go to inbox, not junk. It's just when I send myself something (anything, really)...

  • Mail Version 2.1.1 (752.3) Junk Mail Buttons Don't Work

    I have ... Reset junk mail.
    The problem occurs before and after junk mail is reset and junk mail learning mode is active for any number of days.
    When I get junk mail in my inbox and click on it once and then use either the "Not Junk" icon in Toolbar or "Not Junk" button in message header, Mail treats the message as not junk. When another e-mail arrives from same sender, it's again marked as junk. I've noticed that some messages revert to the "junk" colour even after they are marked as not junk.
    I've repaired permissions and restarted the iMac and restarted Mail app.
    Wonder if I have the latest version of Mail? Please help. Thanks
    iMac 2.16 GHz Intel Core 2 Duo, 2GB SDRAM   Mac OS X (10.4.9)   Have dual boot with XP Pro on "other side"

    Have you made any changes to the junk filter in Preferences > Junk Mail > Advanced? Try this:
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    2. Choose either Training or Automatic mode (it doesn’t matter) and leave the other options checked. Click Advanced to see how the junk filter rule is defined now if you want, but don’t change anything there.
    3. Reset the junk filter database (Preferences > Junk Mail > Reset).
    You can use the Colors palette (Format > Show Colors) to manually change the background highlight of messages in the message list. Although the Colors palette cannot be used to set the foreground color, it can be used to remove it. In particular, choosing either black or white removes both the background highlight and the foreground color of the messages currently selected in the message list.

  • How do i stop certain emails from going to junk mail

    i want to receive emails from different companies that always end up in my junk mail and id like to receive them in my normal inbox i use apple email system but i have a gmail address

    Hi Carpetman81,
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    Mail (Mavericks): Change the junk mail filter
    Thanks for using Apple Support Communities.
    Have a great day,
    Mario

  • Can't see mail in the Junk mail folder

    I have my mac set to automatically send junk mail to a junk mail box. All of a sudden I can no longer see the mails in the folder. It is showing the number of emails in there but when I click on the junk icon it shows zero. I can not do a rebuild because it is not highlighted when I click on Mailbox.

    Rosieb,
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  • Mail server prefiltering of junk mail

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    This happened to me a year or so ago and the only solution I ever found was to delete them all and start over.  Ridiculous.  Why is it happening?

  • Junk mail exceptions for domains

    I've searched the forums and cannot find an answer to my question.
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    I was just hoping to give this thread a bump, see if there was an answer, even a "No, it's not possible."
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  • Junk mail problem, using IMAP

    I have many folders on my IMAP account and server-side rules to sort my e-mail. Mail correctly synchronizes all these folders (almost, it sometimes shows a wrong number of new messages until I open the folder. But that's a minor issue).
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    Has anyone else experienced similar issues? If I don't find a solution to this I'll have to switch to Thunderbird...
    MacBook Pro   Mac OS X (10.4.8)  
    MacBook Pro   Mac OS X (10.4.8)  

    I have many folders on my IMAP account and
    server-side rules to sort my e-mail. Mail correctly
    synchronizes all these folders (almost, it sometimes
    shows a wrong number of new messages until I open the
    folder. But that's a minor issue).
    The problem is junk-mail. In one folder i receive a
    lot of spam. When the junk filter is in training
    mode, it correctly identifies the spam messages and
    highlights them with the brown color. When I
    configure the junk filter to "automatic" mode it
    seems to correctly detect junk mail, and moves
    messages to the Junk folder (when I answer "Yes" to
    run the filter in the current mailbox instantly).
    However, when I receive spam and the filter is
    already in automatic mode, messages seem to be
    detected as spam, but they're not moved to the Junk
    folder. When I view the messages, I get the button
    to mark them as "Not junk". The messages aren't
    marked with the brown color either.
    This is an issue both when the Junk folder is on the
    server, or locally.
    Has anyone else experienced similar issues? If I
    don't find a solution to this I'll have to switch to
    Thunderbird...
    MacBook
    Pro   Mac OS X (10.4.8)  
    MacBook Pro   Mac OS X (10.4.8)
    Yes, I am having the same problem. I've tried changing a slew of mail preferences. So far nothing is quite satisfactory. In fact, for about 36 hours I didn't recieve any email at all, including test messages sent to myself. I'm not sure where it all went. It's confusing. And Mail's documenation *****.
    I'd love to hear if you figure this out.
    Christina

  • Junk mail still loading images

    Hi -- I've set my Mail program to NOT display remote images, and Junk Mail filtering is on, but if I click on a message marked as "Junk" it still loads up the image! Doesn't this kind of defeat the security involved in marking a message junk? Loading the remote image now tells the spammer that my email address is valid and I am clicking on their messages! How do I tell Mail to stop it? This makes me wary of even trying to check if a message is spam or not in fear of accidentally transmitting my existence to the spammer...

    Hi geefunk3.
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