Just been connected but pages won't load.

Hi,
I just had a new phone line installed last week (Friday) and have the BT Unlimited package. At the moment the signal is measuring at about 1.93 download speed. I know I am in the 10 day adjustment period but I can't even load a webpage at the moment, sometimes it is ok (still very slow) for 5-10mins and then becomes completely unworkable.
I contacted BT Technical to see if this was normal at the beginning and after doing various tests of the line, me changing cables and filters around, using different browsers and testing the wall sockets I was told I was in the adjustment period and had to wait ten days to see if it improves as there was nothing wrong with my line. I was also told 2 is acceptable which I disagreed with because I am unable to load even google sometimes. People in the area using BT are on a speed of around 5.
I am unhappy to be paying for a service that at the moment I can't use, this can't be right surely I should be able to use the internet?
Anyone have ideas what I can do, other than ring the Technical department all the time?
Thanks
Becky

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
during the training period of 10 days you should remain connected 24/7 with no manual resets although your router mat reset but this is normal during training time
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Just been connected but pages won't load.

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