Just bought a 16gb Ipod Nano new and not working.

Plugged it into the 3 computers in the house and we are getting the same message, USB Device not recognised.
It is not charging and we are not getting any response from it at all. please help

If you have another Lightning cable available try it and also inspect the Lightning port on the Nano and clean it if necessary. If that doesn't work return it for another one.

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