Just bought a 8500a, when printing a photo on HP Premium Plus paper, the prints come out not glossy
Just bought a 8500a, when printing a photo on HP Premium Plus paper, the prints come out flat,not glossy.
On my old HPL7680 a photo w/same paper come out glossy & shiny. This maybe what should be expected w/8500A and is not a problem w/the printer. The 8500A is set to advanced photo paper, best quality. I worked w/HP tech support and was told to send back to the Amazon where I bought it for replacement. But if this is not really a defective printer than it doesn't make sense to send it back. I also purchased a HP C510 Photosmart and the quality on photos is excellent, so I have solved my photo printing problems per say. Has anyone else noticed lack luster, non shiny photos coming from the 8500A?
My thought process was that if the L7680 printed a shiny, glossy photo, then the 8500A should too. But this may not be what I should expect...
IS MY 8500A DEFECTIVE OR JUST WHAT SHOULD BE EXPECTED FROM AN OFFICEJET PRINTER AS OPPOSED TO A PHOTOSMART PRINTER.
thx Jim
The Officejet 8500 uses pigmented inks which have different characteristics than dye based inks. HP Premium Plus paper is not really very suitable with pigmented inks, a better choice would be HP Advanced Photo paper.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
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