Just bought a Macbook and can't get on AIM via IChat

Question

Hello all,
New to the Apple Macbook community.
For some reason my brand spanking new MacBook won't connect to my AIM account from iChat. I'm using all the right log on info... Any ideas how I can fix the problem?
Thanks!
Jason

Answer 1

Hi,
In iChat > Preferences > Accounts.
You account/Screen Name is spelt properly ?
The password shows in the Keychain as the "right" one ?  (Use the Next Step section)
With the same details you can log in to any AIM Page or AIM Express ?
If the above check out then is the Mac Firewall ON?
System Preferences > Security > Fireweall tab/button
If it is ON, go to the Advanced Button
Is Allow Signed apps enabled ?
If so, is iChat in the List ?
A web browser login to AIM will use ports 80 and possibly 443 for securely logging in.
AIM based apps use port 5190 be default.
iChat therefore will tend to use this port and even if ichat is allowed through the firewall then it may not be allowed through your Routing device.
Go to the iChat Preferences > Accounts
Click on the Server Settings tab/button
As you can't log in you should be logged out and the text you see should be dark (and Editable)
Change the port to 443.
Go to the Account Info tab and tick the "Use this Account" check box to Log in.
If that works it is most likely that the router is the issue.
This will let you Text chat as well as Login.
File Transfers and Video (or Audio Only) chats will still be beyond you until you open ports in the Router.
Log on to the Router and check every menu and link (tab and Menu or whatever your device has) to find if it has UPnP
Enable that (Apply/Save Settings)
You should now be good to go.
8:06 PM      Sunday; May 29, 2011
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