Just bought a new HP Lap Top with simple pass 2011 and the scan bar does not seem to be working

For some reason the scan for the SimplePass 2011 already seems not to be working JUST bought it today??

if you want my honest opinion send it back to where you got it and get it replaced.
Try this hard reset
pressing volume down + camera key + menu key and pressing power button)
After that return it if no joy
If  i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

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