Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Just bought a new iPhone and am having trouble with iTunes and App Store. I can log in to Cloud, iTunes, and app store but once I try to download, it says "Youe apple id has been disabled". I've reset my password three times and have no issue on my Pad.
Hi FuzzyDunlopIsMe,
Welcome to the Support Communities!
It's possible that resetting your password multiple times has triggered this security. Click on the link below for assistance with your Apple ID Account:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Here is some additional information regarding your Apple ID:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Frequently asked questions about Apple ID
http://support.apple.com/kb/HT5622
Click on My Apple ID to access and edit your account.
Cheers,
- Judy
Similar Messages
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Keeps saying "Your Apple ID has been disabled." Tried resetting my password and I'm still getting same message
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
I am trying to buy music and I keep getting an error stating that my Apple ID has been disabled. I reset my password but it still does not work. What can I do?
Crich,
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Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it -
please fix my apple account. I cant update and download from app store. I wrote you before but there is no answer.
For example one message box i got says: Your Apple ID has been disabled.
But the itunes guy says, he cant help me. Who can? I can use my apple acounts, why?Try here first > Apple ID: "This Apple ID has been disabled for security reasons" alert appears
If you can't resolve the issue on your own, call Apple or schedule a call > Apple - Support - Solutions
Keep in mind, this is a user to user forum. You are not communicating directly with Apple here. No one here can fix your Apple iD. -
My ipad says your Apple ID has been disabled. Ready to throw this out the window. Apple store could not help. The instructions on the web are useless. Anyone found the solution?
Sorry, does this link work
http://www.apple.com/support/appleid/
I ended up having them call me then was able to give them 1 of my secret questions right and they reset things so I could reset all my secret questions.
Try going into contact support and see if you can schedule a call. There seems to be some issues with peoples' id's and this update. iTunes thought that I'd never bought anything from my computer or device before, and I clearly had, so it's like it got confused. THen I tried to get my questions reset, but the mail never came, which is why I just got a phone call because I felt it was 'real person' time. -
When i try to purchase or update it says "Your Apple ID has been disabled." I have contacted Apple 3 times and they told me to change my password each time and i told them i tried that, but it didn't work.They said they would try to fix it and they never contacted me after that. I have an ipod touch 2nd generation.
What did itunes support tell you?
If you did everything it says then you contacted them.
From the article you linked:
If the issue persists, you can visit iCloud Support, iTunes Support, Apple Print Products, or contact AppleCare for further assistance." -
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purchase a movie. I can go into my account and edit, but can't purchase? Any ideas?Apple ID disabled
http://support.apple.com/kb/TS2446
If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
On my I Pad I am getting a message tha says "Your Apple ID has been disabled". Nothing else. I have not tried to log in so I don't know why this is happening. How do I get it enabled?
Read the article you linked.
If changing your password does not resolve, then contact itunes support -
im back with another problem, i wasnt able to download apps with my debit card so i switched cards it let me download 2 apps and now its saying my apple id has been disabled WHY????????????????????
It says your Apple ID has been disabled because your Apple ID has been disabled. This is usually because Apple's iTunes store thinks that your account has been compromised. You need to contactiTunes store support.
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I am trying to buy panadora and it is saying my apple id has been disabled
I am trying to buy pandora and it is saying my apple id has been disabled. What does that mean?
Try resetting the password, as described here: http://support.apple.com/kb/TS2446. If it's still disabled after that, you'll have to contact iTunes store support for help: http://www.apple.com/emea/support/itunes/contact.html.
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You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
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