Just bought a new macbook air. speakers show that they work but can't hear Skype or youtube. Can you help?

Hi , just bought a new macbook air. speakers show that they work but can't hear Skype or youtube. Can you help?

Have you checked that they are selected in System Preferences>Sound>Output tab?
If that doesn't help, and although I've never had to use it myself, I've read on here occasionally that launching Audio MIDI Setup in the Utilities folder and messing with the settings in there can sometimes sort out audio problems.

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