Just bought a new printer and I received a bonus software and I cant assess it

Please help!!!

Hi @jesslarson ,
I will be happy to help you, but I will need some more information.
What software did you receive?
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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