Just bought a used macbook pro and it was wiped clean. how do I purchase Lion or maverick to start it up??
My daughter just purchased a macbook pro and it was wiped clean. It says we need to purchase Lion. How do we do that? We can't find it in the app store
It has a question mark inside the quick time logo everytime I click on it
If you mean you are trying to play a file and the QT icon with a quesion mark appears in the display area, then this means the play has reached a programming disjunction and doesn know what to do—i.e., the player recognizes the content but something is preventing proper playback is telling the user it has a question as to how the content is to be played. In such cases you normally have to determine what content, what file container, and which player version is involved before you can decide how to best fix the problem.
Similar Messages
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Title Basically sums it up.. is there anyway I can get those apps without having to pay for them..?
You and the original owner need to contact Apple Care and have the MBP released from his Apple ID. Then you can use OS X Recovery to erase the MBP, install the original version of the shipping OS X updated to the most recent version available and install new versions of the iLife apps that you can then accept into your Apple ID used with the Mac App Store.
OS X Recovery -
http://support.apple.com/kb/HT4718 -
I just bought a used Macbook Pro. How do I make the changes to make it personal. Example the iTunes comes up as the old user and I have to have his password to make changes on the laptop. Can you make any suggestions?
Also I cant make a right click on the pad. Is that normal?Your first going to have to remove all your personal data off the machine to a external storage drive, do not use TimeMachine when it asks as this will copy the entire drive and is unnecessary at this time (also takes too long).
You need to drag and drop copy your personal data folders (Music, Pictures, Movies etc) to a external storage drive, once done, unmount and disconnect this drive.
Most commonly used backup methods
Next your going to follow the Zero Erase and install method for your OS X version, either 10.6 or 10.7, here
How to reinstall just OS X or erase/install OS X
10.7 requires your AppleID and password to install, so make sure to have that ready.
Once you reboot your into the real setup of OS X, which will require your name etc, so it's now your machine.
Install your programs, iLife package is only free for the owner of the machine.
If you have the 10.6 machine specific disks, then it's on there.
If your using 10.7, then you'll have to purchase it from the App Store.
Last, return your files from the storage drive, consider setting up a TimeMachine or clone on the external drive. -
I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?
When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.
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I just bought a new macbook pro and my CS6 migrated, but now when I open existing documents, it launches a free trial version. There doesn't appear to be a way to enter my serial number or communicate that I simply have a new computer. HELP! There is no customer support for this. I can't believe what a poor service company Adobe is!!
The problem was that you migrated CS6. Unfortunately, migration doesn't work because it doesn't move all the files.
First, you'll need to use the Adobe Cleaner Tool to remove the components that were installed:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Second, you should install a clean copy of CS6. Here is a link:
Other downloads -
I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?
Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso -
Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?
Hi, I just bought a new Macbook pro and i am trying to transfer my photos from my iPhone to my macbook. I set up the account on iTunes but it won't transfer my photos. How do i do this?
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Just bought a used MacBook pro after my previous died. I want to migrate my applications, data, etc from a time machine backup of the old computer to the new. Will this affect, or overwrite the Apps., data, etc existing on the new machine?
No. Only those Apps that are not installed on the new will migrate over.
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HT201364 I just bought a new Macbook Pro and I'm not sure if I have the new Mavericks as my OS.
I just bought a new Macbook Pro and under current operating system, it list OS X 10.9.1 as my current system and says I can update to Mavericks. Isn't 10.9.1 the newest OS for Mac? This is my first Mac and I'm not sure about the way it lists the OS systems in the "about this computer tab". I tried to update to Mavericks and it will not allow me to update, despite meeting all of the above requirements. Can anyone help me?
Mac OS X 10.9 and 10.9.1 are Mavericks.
(96412) -
i just bought a new Macbook Pro and loaded all my info from My old Macbook...now i can't remember for the life of me my Admin Password (which i created 3 years ago)...is there ANY WAY to bypass this on my new Macbook Pro and begin again...?
I assume that you don't have the installation discs, so:
1. Reboot
2. Hold command + s key down after you hear the chime.
3. When you get a text prompt enter in these terminal commands to create a brand new admin account (hitting return after each line):
(Type these commands very carefully)
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
4. You will go through the setup process again, create a new admin account, login to it and then change your existing account password or whatever else you need to do. You can delete the account you made in this process, or not. -
Hi, I've just bought a new Macbook Pro and started migrating from PC but the remaining time is about 70 hours long, I just wanted to know if that timing is normal and if not, does leaving running my MacBook that time can affect it?
70 hours... no, it's not normal but it can't hurt your Mac to be running for that amount of time.
Try this support article > OS X Mavericks: Transfer your info from a PC -
HT201376 just got a used macbook pro and want to restore to facory settings how do i do is
I just got a used macbook pro and want to restore to factory settings....how do i do this safely?
Click here and follow the instructions. If the computer originally shipped with Mac OS X 10.6.8 or earlier, when you reach step 5, insert its original disk, restart with the C or Option key held down, use the Disk Utility to erase the internal drive, and install a fresh OS.
(118569) -
Wonder if anyone can help? Have just bought a new Macbook pro and installed FCP7. I thought that I would get quicktime pro as standard but stuck with QTX. Downloaded QT7 but it won't let me install it. Says I can't do install as I already have QTX. Does FCP not come with QTpro or am I jsut being stupid. Any suggestions would be great. Thanks. B
Hi there,
Are you running Lion or Snow Leopard? either way this may help by the looks of it.
http://www.macworld.com/article/161320/2011/07/lion_quicktime7.html
cheers
Andy -
Hello. I just bought a refurbished macbook pro and it did not come with any disks. Do I have to make my own bootable backup disk?
Welcome to the Apple Support Communities
Open > About this Mac > More Info. Macs with OS X Mountain Lion or Lion don't have discs, so you have to reinstall Mac OS X through Internet Recovery -
Hi all, i just bought the new macbook pro and just want to know if i can install Vista or Xp on it?
Hi all, i just bought the new macbook pro and just want to know if i can install Vista or Xp on it?
Yes.
Windows on Intel Macs
There are presently several alternatives for running Windows on Intel Macs.
1. Install the Apple Boot Camp software. Purchase Windows XP w/Service Pak2, Vista, or Windows 7. Follow instructions in the Boot Camp documentation on installation of Boot Camp, creating Driver CD, and installing Windows. Boot Camp enables you to boot the computer into OS X or Windows.
2. Parallels Desktop for Mac and Windows XP, Vista Business, Vista Ultimate, or Windows 7. Parallels is software virtualization that enables running Windows concurrently with OS X.
3. VM Fusionand Windows XP, Vista Business, Vista Ultimate, or Windows 7. VM Fusion is software virtualization that enables running Windows concurrently with OS X.
4. CrossOver which enables running many Windows applications without having to install Windows. The Windows applications can run concurrently with OS X.
5. VirtualBox is a new Open Source freeware virtual machine such as VM Fusion and Parallels that was developed by Solaris. It is not as fully developed for the Mac as Parallels and VM Fusion.
Note that Parallels and VM Fusion can also run other operating systems such as Linux, Unix, OS/2, Solaris, etc. There are performance differences between dual-boot systems and virtualization. The latter tend to be a little slower (not much) and do not provide the video performance of the dual-boot system.
See MacTech.com's Virtualization Benchmarking for comparisons of Boot Camp, Parallels, and VM Fusion. Boot Camp is only available with Leopard or Snow Leopard. Except for Crossover and a couple of similar alternatives like DarWine you must have a valid installer disc for Windows. You must also have an internal optical drive for installing Windows. Windows cannot be installed from an external optical drive.
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