Just bought CS6 upgrade, having CS5 Design Premium 5.

When installing CS6 it cannot find CS5 and will not accept the lincensnumber ?

Based on the information in the page for purchasing CS6 as an upgrade, there is no question that your CS5 suite qualifies you for the upgrade installation.   You should contact Adobe Support by chat or by phone to have them reconcile the problem. 
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Procedure of upgrading my CS5 Design Premium (Student and Teacher Edition) into CS6 Master Collection

    How can I upgrade my CS5 Design Premium Student and Teacher Edition into CS6 Master Collection? Thank you.

    You simply buy the normal commercial upgrade. and make sure you select the correct previous product during checkout.
    Creative Suite 6
    Mylenium

  • Error: Upgrade von CS5 Design Premium auf  CS6 Design und web Premium

    Hi, ich möchte ein Upgrade CS6 Design&Web Premium auf meinen iMac(Macosx 10.6.8) installieren.  Habe aktuell noch CS5 Design Premium auf dem Rechner. Starte installation von CD, muss die Seriennumer von CS6 eingeben. Es folgt die Meldung" Die angegebene Seriennr. ist zwar gültig, auf diesem Comp. wurde aber kein als Berechtigungsnachweis geeignetes Produkt gefunden". Daraufhin wähle ich aus der vorgegebenen Liste mein Produkt (cs5 Design Premium) aus und gebe deren Serienummer ein. Daraufhin folgt die Meldung "Die Seriennr. gilt nicht für ein komaptibles Produkt. Geben Sie eine andere Nummer ein." Beide Creative Suites habe ich unter meiner Adobe-ID online registriert. Vielen dank vorab

    Support per Webchat kontaktieren. Völliger Schwachsinn, bei sowas im Forum rumzuposten - hier gibt's nur User, keine Adobe-Offizieleln.
    Mylenium

  • Where can I download an upgrade from CS5 Design Premium to CS6 Design Premium?

    I am frustrated with the site - cannot find a way to upgrade to CS6 from CS5.

    Hi there,
         You can download Design & Web Premium CS6 from the below link:
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=designweb_premium&loc=en_us
    Once you download and install, you need to use CS6 serial number in the first screen and click next. On the next screen when it says "Previous qualifying version not available", please select CS5 Design Premium from the drop down list and enter your CS5 serial number and click next. It should then activate without any issues.
    Regards,
    Jairaj

  • Upgrading to CS5 Design Premium on iMac, can I still run CS3 Design Premium on MacG5 ?

    I have CS3 Design Premium on my G5 mac. I just bought an iMac and want to install CS5 Design Premium Upgrade in the iMac. After I install the CS5 Design Premium Upgrade, will I still be able to run the CS3 Design Premium on my G5? They are on the same network. These are the only two Mac's I own now. Thanks in advance. 

    Yes, but the upgrade is tied to the original version so they should be on the same machine (which in this case isn't really possible without removing it from one and installing it on the other).
    As I said, as long you only use one machine at a time, I think you can sleep at night knowing that you're within the spirit of EULA.
    Bob

  • CS2 Standard Upgrade to CS5 Design Premium question

    I've never upgraded from CS2 Standard to CS5 Design Premium because I'd heard that if I do upgrade, I won't be able to open and edit my CS2 docs in CS5. That's a huge problem, because I have years of work docs created in CS2 (in all components: InDesign, Photoshop and Illustrator). Is this a myth and if not, has that "bug" (in my opinion) been straightened out? I don't want to spend the $$ if it's going to cause me a production nightmare. Thanks for any insight!

    You heard wrong. There are no CS5 apps that cannot open files created in earlier versions.
    That said, going the other way will be a problem for some apps such as InDesign.
    You can get the CS2 Design Standard to CS5 Design Premium upgrade at Amazon for $763 with free shipping: http://amzn.to/bVMlqi
    That will save you a few buck over the Adobe list price.
    HTH,
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  • Will it be possible to upgrade from CS5 Design Premium to PS CS6 only?

    Hi!
    I do own CS4/5 Design Premium and would like to know if it would be possible to get PS CS6 as upgrade from my versions. Or can I only upgrade to Suites?
    Thanks,
    Sven

    You cannot buy an upgrade from a suite version to get just Photoshop CS6.
    You might consider, however, buying a subscription to Photoshop 6 or the CS6 and the Creative Cloud (separately).
    It will be easier to view your options after the official announcement of CS6 which is to happen on Monday, April 23.
    http://www.adobe.com/special/cs6/launch-event-desktop.html

  • Multiple problems installing upgrade from CS5 Design Prem. to CS6 Design Prem.

    I had started a thread a few days ago regarding problems that I was having while installing my upgrade from CS5 Design Premium to CS6 Design Premium.  Everything seemed to install fine with the exception of Acrobat X Pro.  http://forums.adobe.com/message/4716847#4716847
    I thought that I had resolved the issue through tech support, but apparently not.  First of all, they had me install the trial version of Acrobat X which actually let me install with no errors. A couple of days passed and Acrobat asked if I would like to continue my trial or enter a serial number. I tried to use my serial that came with my upgrade but it rejected it, so I opted to continue the trial.  Then earlier today as I was working in InDesign, upon launching I got a script error message.
    Error in C:\Program Files (x86)\Common Files\Adobe\Startup Scripts CS6\Flash\Flash-12.0.jsx
    Line 153: if( app.name = = flashAppname && (module.name = = 'DefaultScript' II module.name = = 'Flash'))
    Cannot open resource file.
    After clicking OK it seemed to open InDesign fine and I was able to open files and go about working. While working I noticed that I had no effects in the dropdown menu under 'Object'. Tried the shortcut for them and nothing happened.  I have yet to try to open any files containing effects (drop shadow or something) but am guessing that they will not work. My next course of action was to try to Uninstall and Re-Install. I removed CS6 and Acrobat X Pro from my computer and ran the Creative Suite Cleaner program. Then instead of installing the upgrade from the DVD, I decided to download the program from the Adobe LWS and give that a go thinking that maybe the download files are more up-to-date than the DVD that I recieved.  Now it seems I am back to square one with the same problems (InDesign missing 'Effects' and who knows what else, and Acrobat X Pro failed to install), but this time I have diffent errors on the "error summary file" that shows up as a link in the "Installation Complete" dialog box. Sorry for being windy, but I really need to get this resolved. Thanks for any and all input.  PC is Dell Precision T3500 running Windows 7 and is current on it's updates.
    Here is a copy of the errors from that page:
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW050 ... WARNING: DF012, DS013 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 3 error(s), 5 warning(s)
    WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
    ----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
    ERROR: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA.   Verify that you have access to that directory.
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1310.Error writing to file: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Locale\fr_FR\AcroIEFavClient.FRA.   Verify that you have access to that directory.
    ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
    ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Jon\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Acrobat Professional: Install failed

    Errors "Exit Code: 6," "Exit Code: 7"
    Acrobat Cleaner Tool
    Sign in or activation errors
    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Flash Player Help | Installation problems | Flash Player | Windows
    Mylenium

  • CS4 Web Premium to CS5 Design Premium??

    Hello there!
    I have a question regarding upgrades to these two creative suites. First of all, is this possible? I found in some forums that you can upgrade to whatever type of CS you wanted (Design Pre, Design Standard, Web Pre, etc). I have CS4 Web Premium and would like to upgrade to CS5 Design Premium. However, I purchased InDesign CS4 on it's own. Now, if I choose CS5 Design Premium, will this upgrade my standalone InDesign app as well?
    Any help would be greatly appreciated.
    Thanks!!

    You can no longer buy CS5 products other than used licenses from other people, so what's the point at all? If someone sells you CS5, it will be a full license one way or the other - a complete package or the person's own upgrade including all previous qualifying version, which makes this a moot discussion. Likewise, your standalone ID is irrelevant in such considerations. Switching to another suite does exactly that - you get all programs that are part of the suite, regardless of what you had before, but at the same time may are stuck with the older versions of the programs in the previous suite.
    Mylenium

  • Just received my upgrade to CS6 Production Premium from CS5 Design Premium

    Just received my upgrade to CS6 Production Premium from CS5 Design Premium and it states I do not have a qualifying product for the upgrade.  How can I fix this problem?

    You probably ordered the wrong upgrade package. get in touch with support.
    Mylenium

  • I bought CS5 Design Premium (Student and Teacher Edition) 3 years ago. Now I want to upgrade it but where can I find prices for Students and Teachers for upgrades?

    I bought CS5 Design Premium (Student and Teacher Edition) 3 years ago. Now I want to upgrade it but where can I find prices for Students and Teachers for upgrades?

    There are no upgrades for Student and Teacher Editions. You can continue to use the version you are using, or you can buy CS6 with no special upgrade price, or subscribe to Creative Cloud. However, I believe if you still qualify, you're offered a discount on Creative Cloud.
    Adobe Creative Cloud for students and teachers | Adobe

  • Upgrade only Indesign CS5.5 to CS6 (instead of whole Design Premium)

    Hi,
    is it possible to upgrade only my Indesign CS5.5 to CS6, instead of upgrading my whole Design Premium Suite?
    I purchased the indesign-upgrade, but now I can't install it.
    thanks!

    you should contact adobe support.  if anyone can help you upgrade from a suite to an individual producet, then can.
    i don't believe they will be able to do that in which case you'll probably need to contact them about a refund.
    so, in either case, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

  • I have CS5 Design Premium and want to upgrade all app to CS6, how do I do this?

    I have CS5 Design Premium and want to upgrade all app to CS6, how do I do this?

    Creative Suite 6
    Mylenium

  • . . . was wondering: Would you happen to know if, Adobe CS5 Design Premium in compatible or incompatible with MS WIN8.1? I bought a new Dell XPS 9530 -- with NO CD drive. I copied my CS5 install disk to a Flash Drive, then ran the "install" on my new

    . . . was wondering: Would you happen to know if, < Adobe CS5 Design Premium > in compatible or incompatible with MS WIN8.1? I bought a new Dell XPS 9530 -- with NO CD drive. I copied my CS5 install disk to a Flash Drive, then ran the "install" on my new computer. I had the ownership S/N, so-o-o-o, CS5 installed and "seems" to respond well. PROBLEM: PhotoShop. The Menu Bar, the Commands, the Tool Bar, the Color Palettes, and etc., etc., are all real small on my display -- I would estimate they are about 1/3 of the normal size. Same problem with Illustrator. I've made all the Screen Resolution and Print-Size settings and nothing remedies the small display. (My working page is fine; it's just the display that is REAL tiny!!) Can you help me? Do you have any suggestions for me to try? Should I re-install from the internet? Am I forced to upgrade my application? I appreciate any comments you might have. Thanks. -- Dennis

    @saratogacoach,
    The key log entry is the following:
    Feature: Microsoft_VC90_CRT_x86_
    Action 10:31:26: PublishProduct.  Publishing product information
    [    5888] Thu May 06 10:31:27 2010   INFO
    .An error occurred during the installation of assembly  component {43CC1B37-B20C-3EBC-9C04-F809989E4FD3}. HRESULT: 0x80073712.
    Action  ended 10:31:27: InstallFinalize. Return value 3.
    First, see if this hotfix maybe applicable to your system
    http://support.microsoft.com/kb/946927
    or this one:
    http://support.microsoft.com/kb/902330

  • Can i buy an upgrade from CS5 design prenium windows to CS6 design prenium Mac ?

    Hello,
    As i said in the title, i purchased Student Edition of CS5 Design Premium for student and i'd like to upgrade it to the same edition to CS6 for Mac.
    is it possible ?
    I don't find where i can do that in the adobe's website. I've bought it on it the first time.
    Thanks for help.
    Benjamin
    --------- In French ----------
    Bonjour,
    Comme je l'ai mis dans le titre, j'ai acheter fin 2011 la suite design prenium CS 5 pour étudiant et je souhaiterais acheter une mise a jour vers la CS6 design prenium version Mac.
    Est-ce possible et si oui comment ?
    Je ne trouve pas d'endroit pour le faire sur le site adobe, sachant que je l'avais acheté sur leur site la premiere fois.
    D'avance merci pour votre aide !
    Benjamin

    There are no upgrades for S&amp;T editions other than going commercial. If you are still a student you simply buy a new Mac license.
    Mylenium

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