Just bought Elements 12 from Best Buy, Tried to redeem serial number. Keeps rejecting Redemption code.
Just bought Element 12 from Best buy. Tried to get serial number using inserted reception code provided. Get message saying code is invalid.
Have you also checked your receipt? And have you tried this?
Redemption Code Help
Similar Messages
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Trying to install new elements 12. The Redemption Code that came in package is INVALID. Please help!
I have a similar issue with Photoshop CS6. The site would not give me the serial number when I provided the Redemption Code. It said I didn't need a serial number, just install/download the software. The install process requires the serial number. I ended up in chat. Apparently they have retrieved my serial number and I should now be able to sign into my Adobe account and retrieve it. The catch is that they said it could take up to 24 hours to show up for me. So I have lost the day now.
So my suggestion is to go to the customer support chat function. Maybe your results will be a bit more timely than mine. -
trying to activate serial number after entering redemption code and continues to say invalid serial number. Installing on Server 2012 R2 for client using RDS. HELP.....
Thank you guys for the quick answer! Muche appreciated
I've tried all suggested solutions, but no luck :-(
- tried http://support.microsoft.com/kb/2765260 > no help and by the way the hotfix provided is not applicable for 2012 R2.
also tried "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regii -enable -i" and got this :
Microsoft (R) ASP.NET RegIIS version 4.0.30319.33440Administration utility to install and uninstall ASP.NET on the local machine.Copyright (C) Microsoft Corporation. All rights reserved.Start installing ASP.NET (4.0.30319.33440).This option is not supported on this version of the operating system. Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog, the Server Manager management tool, or the dism.exe command line tool. For more details please see http://go.microsoft.com/fwlink/?LinkID=216771.Finished installing ASP.NET (4.0.30319.33440).
http://social.technet.microsoft.com/wiki/contents/articles/14582.sharepoint-2013-install-prerequisites-offline-or-manually-on-windows-server-2012-a-comprehensive-guide.aspx
> is not for 2012 R2.
For the automated install script (http://gallery.technet.microsoft.com/office/DownloadInstall-SharePoint-e6df9eb8) Craig mentions that the script are not yet compatible
"SharePoint 2013 SP1 and Windows Server 2012 R2 support coming soon
I will be updating this script with support for SharePoint 2013 Service Pack 1 installations along with support for Windows Server 2012 R2 in the near future. Thank you to everyone for the interest in my scripts - it is much appreciated! " -
I have bought photoshop elements 13 from Amazon and can not find the serial number anywhere? It appears that it needs to be a 24 digit number. Can any one help?
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
I just purchased Elements 11 from Best Buy. Got the serial number from the site after typing the redemption code. however, upon installing it, it is not recognizing the serial number. Tried to call Adobe but they charge you to get an answer. Ridiculous! I've been trying this for 3 hours now. I need help!!!! Why can't I talk to a live person???
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/ -
Cannot find site to get Serial Number for Photoshop Elements-urchased from Best Buy
I purchased Photoshop Elements 10 from Best Buy last night. I am trying to access the serial number to activate it, but the site that the label tells you to go to and enter your redemption code is not working. Anyone know how to help?
Thanks!Either wait a while and try the site again, or contact Adobe:
http://helpx.adobe.com/contact/
Since it's the long holiday weekend, you might have to wait until Tuesday for Adobe support to be available.
You should be able to use PSE10 as a trial version until you get a serial number.
Ken -
I am trying to retrieve my serial number but my redemption code is invalid. Now What?? Just bought this product from Wal-Mart and have a short time to get this started for a project.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Photoshop Elements 10 from Best Buy - incorrect Redemption code
I was just given this Photoshop Elements 10 as a gift, and I followed the directions to get my serial number.... peeled the sticker off of the back of the box from Best Buy, entered the redemption code, only to be told the code is invalid. SO, I am unable to get a serial number to install this program. Even online support told me it was an incorrect number. So it's either a misprint, or as one phone support agent said last night "it's Best Buys fault".... Today I've been on hold for nearly an hour waiting for someone to answer the phone.... any ideas what to do outside of hoping tech support can finagle me a new number?
Hi RedderArt & ilmiocuore33,
Do you have the invoice for the purchase made at best buy?
On the invoice, you will see a number listed as the "Serial Number".
Please contact support and provide that number and they will be able to resolve your issue.
Contact Adobe Support -
My brother bought me a present of Dreamweaver CS6 from the USA today, but bought the Windows version by mistake, rather than the Mac OSX 10.9 version. Anyone know the chances of exchanging (with receipt and unopened brand new box) from Best Buy in UK for Mac version?
Hello cdilliwa,
I fear a smooth handling of the ordering and delivery process you have to organize with "Best Buy". You could have a look at their customer service side > Help Center and use one of their offers. See here:
http://www.bestbuy.com/site/Global/Customer-Service/pcmcat87800050001.c?id=pcmcat878000500 01
Good luck!
Hans-Günter -
I BOUGHT LIGHTROOM 5 IN BEST BUY LAREDO TX AND I TRIED TO GET IN MONTERREY MEXICO THE SERIAL NUMER WITH THE REDEMPTION CODE FROM THE BOX, BUT APPEARS AN ERROR. MY PC IS WINDOWS 8, COULD SOMEBODY HELP ME??
I don't know that you can purchase Adobe software in the US for installing and using outside of the US.
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I just bought Lightroom and I am having difficulties retrieving my serial number.
I have just purchased Lightroom and I am having difficulties retrieving my serial number so that i can start using this product.
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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I have followed the instructions provided on the Adobe.com/go/getserial site several times. I have created an Adobe account and have signed in. I have found the redemption code in the box I bought at Staples or Best Buy (don't remember which or maybe it was at Apple). I am never given a screen on which I can enter that code to get my serial number. What am I doing wrong?
John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
this hard.
Rusty Edmister
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <[email protected]> -
I bought Elements 12 at Best Buy
and the registration was marked as invalid. The chat support was full and not allowing me to start. Then calling in to talk to someone and the phone support to return material was over 2 hours and the support for elements was over 1 hour and it was not free. I am taking the software back to Best Buy and they can deal with it. This is some of the worst customer service I have ever experienced. Is this normal....I am fed up with Adobe and have not even had a chance to use their product. I guess this is what happens when you think your **** don't stink.
Have you also checked your receipt? And have you tried this?
Redemption Code Help -
Chat is supposed to be available but never seems to be. Has anyone succeeded in getting through?
Thanks for the reply Barbara. I suspect I know the answer to this, but I was hoping to persuade Adobe to allow me to correct my stupid mistake: I purchased what I believed was Photoshop Elements. In fact it was Premiere Elements, which I blithely installed on my new Macbook. What chance do I have of getting the installation cancelled and replaced with Elements? I purchased the softtware fro Best Buy.
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Hi,
just purchased finally the upgrade for CS6 from CS5.5 Design Premium. I have a BIG problem. When I run the installation file, I put the serial for the upgrade => OK, then I have this message : "valid serial number but no eligible product has been detected", and asks me to put a serial of my actual version. I choose "Design Premium CS 5.5" with the good serial number and then I have this message : "the serial number did not match with a eligible product. Please enter an other serial"... Any ideas???
Thank you and sorry for my bad english.Yes, I was sure about this, but their offices are closed now, so I tryed to see if somebody have an idea Thank you for your reply.
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