Just bought Photography plan, trial expired but PS and LR won't work. Help?
Hello, I recently downloaded Photoshop CC 2014 and Lightroom 5. I bought the Photography Plan after my 30-day trials ended but the apps won't load. Photoshop won't load because it says I need to activate my copy but I understand CC Subscriptions don't provide activation codes or serial numbers. Lightroom loads but won't let me use the Develop module. Both Web and Mobile versions of Lightroom work fine, it's the Desktop versions that don't work.
The payment went through successfully on January 9th, but as of today my CC App Launcher says that both PS and LR trials have expired and I have to buy the software. When I click "Buy" it says I have already bought them. It's very confusing.
I'll add some screenshots.
Thanks in advance to anyone who can help.
Daniel González please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error preventing your membership from being authorized.
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