Just bought Photoshop and it isn't working
I just bought photoshop today and it is not working. When I open it, it stays open for about thirty seconds and then a window pops up that says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." and then it exits out. I have tried uninstalling and reinstalling, as well as restarting my computer. Nothing has worked. I'm currently on hold with customer support.... but I've been on hold for about half an hour. I'm really frustrated considering I just bought this.... Lightroom is working fine.
Click Start.
On the Start menu, click Run.
In the Open box, type "dxdiag" (without the quotation marks), and then click OK.
The DirectX Diagnostic Tool opens. Click the Display tab.
On the Display tab, information about your graphics card is shown in the Device section. You can see the name of your card, as well as how much video memory it has.
Once you know the kind of graphics card you have, visit the manufacturer's website to download the latest driver. Here are links for downloading drivers from the most common graphics card manufacturers:
NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp
AMD: http://support.amd.com/en-us/download
Intel: http://support.intel.com/support/graphics/
To go from the Trial version to your subscribed version, you have to sign in with the Adobe ID and password on your CC account.
Usually under Help > Sign In part of Photoshop or in the Creative Cloud Desktop app.
Similar Messages
-
I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
I have installed it twice with no errors and it still will not run.
OS Name
Microsoft Windows 8.1
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
CHARLIES_LAPTOP
System Manufacturer
Hewlett-Packard
System Model
HP ENVY 17 Notebook PC
System Type
x64-based PC
System SKU
G6U51UA#ABA
Processor
Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Insyde F.12, 8/18/2014
SMBIOS Version
2.8
Embedded Controller Version
77.38
BIOS Mode
UEFI
BaseBoard Manufacturer
Hewlett-Packard
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
On
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Charlies_Laptop\CHARLIES_LAPTOP\charl_000
Time Zone
Central Standard Time
Installed Physical Memory (RAM)
12.0 GB
Total Physical Memory
11.9 GB
Available Physical Memory
8.76 GB
Total Virtual Memory
23.9 GB
Available Virtual Memory
20.6 GB
Page File Space
12.0 GB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
No
Hyper-V - Data Execution Protection
Yesreally
Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
3. Are you working with a pen and tablet device instead of a mouse?
4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
When you say it will not run...how far into the program do you get...
a. no further than the Welcome Screen and Video/New Project
b. other
If non of the above gets us anywhere, we may go for
a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
and, if necessary, then
b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
Details to follow if needed.
We will be watching for your results and then decide what next.
ATR -
I just bought Photoshop and Illustrator, but I think I have two Creative Cloud accounts as well?
I didn't mean to get two Cloud accounts and I need to figure out how to get the serial numbers for Photoshop and Illustrator so that I can use them. Any help at all would be greatly appreciated. I'm working on a couple of logos, so I could really use the help soon. Thanks!
Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
-Install, update or UNinstall, and launch after installing -
I just bought Photoshop and Premiere Elements 12...
... and I learnt the 13th release was out a few days later.
Is there a way to have a free update ?Yes, provided you purchased in the last 30 days.
Contact Adobe sales for an exchange. You may have to pay any price difference. -
I own a Canon 6D and just bought Photoshop CS6 and I am not able to open my raw images into Photoshop CS6. I downloaded the camera raw and dng converter for it, but realized in the process that the one I downloaded does not work with my Mac version, 10.9.5.
Camera Raw plug-in | Supported cameras
Camera Raw-compatible Adobe applications
Mylenium -
HI, I just bought Photoshop CS5 and I have a problem with HDR pro
HI, I just bought Photoshop CS5 and I have a problem with HDR pro . when I am trying to mount 3 images together it act in a strange way ( the images appear and disappear many times) then when the window with the result appear and I say ok it open up in photoshop as a single image ( in the layers there is just 1 photo) and when I am trying to work it up with the Plug in/filter HDR Effex Pro (Nik softwear) a pop up window appear saying that the file is missing and the operation it is not possible. Why and what is happening ? Someone can help me ?
This is normal operation. The output from HDR pro does not produce a layered file. You make all your adjustments in the Nik Plug-in. Once Nik has finished you then make any rinal changes in Photoshop. Trying to use NIK again on the image in Photoshop is not the way to do this.
When HDR pro comes up do you see all the presets and controls? Presets on the left and controls on the right
MK -
...I just bought this and i can't get it o work for me, I had noticed chat windows right up until I
..I just bought this and i can't get it o work for me, I had noticed chat windows right up until I Paid for it now I am left alone I need help. or my Money back. I knopw I am writing to no one.
Good day,
How can I help?
Kind regards,
David
Adobe Systems -
Just bought Photoshop Elements 13...I'm trying to make a slideshow but can't figure out how to alter duration time that the slide is on the screen. They presently move from one to another way too quickly...also need a different pan and zoom option. Where are all the options I had in PS10? Also...Can I burn this to a DVD?
The changes have brought improvements but also drawbacks compared with the old slideshow editor.
The templates are now fairly fixed but I find the “Classic Dark” gives reasonable results with some panning and you can click the audio button and browse you PC for any track. Unfortunately there are only three speed choices linked to the music track. The improvement for most people is that you can now export to your hard drive at 720p or 1080p and upload to sites like YouTube and Vimeo. -
Just bought Photoshop Elements 12 and Photoshop Elements 12 Premiere...downloaded with Akamai Download Manager...now cannot find! Where to look? Have Mac OS...looked in downloads already...only one site for Photoshop Elements 12...nothing about Premiere..when click on Install says Adobe already running...Really? Where is it?
restart you computer and use finder to check for downloaded/installed files.
-
Just bought Illustrator and can't install it. Says installed in the pop up thing but it isn't anywhere on my computer or accessible through my web browser. been o hold for half an hour on so called "Live Chat"
Adobe Customer "Don't Care" have been "assiting other people" for about an hour now and I can't redownload Illustrator either.
I REALLY dislike Adobe. -
Just bought iworks and the serial number is not working. help!
just bought iworks and the serial number is not working. help
How did you buy iWork (no 's', capital 'W')?
If you downloaded the trial version earlier, and have since purchased a serial number, iWork will ask you for the number the first time you launch one of the iWork applications after the trial period ends.
If you bought a retail box, or bought the individual applications through the Mac app store, no serial number is needed, but if any part of the trial version is still installed on your computer, you'll get a request to enter a serial number before proceeding.
In the last case, you must delete all traces of iWork and it's applications (but not the documents that you have created and saved), then reinstall the purchased versions from the DVD or from the app store.
For the simplest and most efficient means of deleting the trial version, go to Yvan Koenig's iDisk, then to:
for_iWork > iWork 09 > uninstall iWork 09.zip
Unzip the file, open with Script Editor and run.
Regards,
Barry -
I just bought photoshop element 13 and premiere combo and it refuses to download on my mac laptop. The program said it could
Make sure you have cookies enabled and clear your cache. If it continues to fail try using a different
-
Hi, I am having trouble using the smooth tool on a logo that I created. I have watched tutorials and something isn't working for me. When trace with the smooth the line just disappears and doesn't smooth anything out. Please help.
Sorry, that's Monika with a k
On Tue, Nov 18, 2014 at 2:26 PM, Monika Gause <[email protected]> -
after an update my iPhone 4 has frozen with just the apple screen visible. I have tried connecting to iTunes but now iTunes isn't locating my iPhone. I have tried reseting the phone several times and that isn't working. Any ideas?
Try DFU Mode Restore. Open iTunes on computer. Connect iPhone to computer with USB cable. Hold both Home and Power button, after exactly 10 seconds release the Power Button, keep holding the Home button until iTunes recognizes iPhone in Recovery Mode, usually about 20 seconds time. If the iPhone screen is black, blank this is DFU Mode. Click the Restore button of iTunes.
-
I bought a new HP Pavilion G6 and It isn't working
So, last week I ordered a Normally $120 HP notebook battery for $50, and It isn't working, along with other issues.
Here are the problems:
1. I have shut it down, and left it to charge overnight and it stays at 0%.
2. Even with the adapter unplugged, the light lights up, and it says it is charging on the screen.
3. This is a quality 9-Cell battery, with a 4&1/2 Star reveiw, and I thought it would be a good deal. I was wrong.
If anyone can help me, please do so. I have a Pavilion G6 Notebook, it's a year old, and I haven't had any issues like this before. I would really appreciate it. Thanks!Welcome to the HP forum.
Below is some information you can use to test that battery and determine whether it will work as expected:
Testing and Calibrating the Battery (Windows 7)
Testing and Calibrating the Battery (Windows 8)
If you do find that you need to replace the battery, you might opt to buy a battery from HP. You will likely have to pay full price for for the purchase: For the price you do pay you will get HP's warranty on the battery and the purchase. If you are in the USA, it should not take very long for the shipment to arrive at your location.
HP Parts Store
Good Luck!
Kind Regards,
Dragon-Fur
Maybe you are looking for
-
Hello. Ive never even wanted to use my time to do this. But this maps app is absolutly discusting. There are a couple cool things but for the most part its horrible. I drive for a living. So I use maps app all the time. This has affected how I do my
-
MOTOROKR T505 Bluetooth In-Car Speakerphone with Digital FM Transmitter
Hi, Has anyone tried this product yet with their iPhone? Does anyone have any other products like this one they recommend? Thanks, Jerry
-
Can we apply sorting on Column values in Cross tab??
Can we apply sorting on Column values in Cross tab?? Following is the scenario with me. I have 2 fields and one formula. Fields are HostName and Username. Formula is status which categorizes the Authorized and Unauthorized events. And in the Summary
-
How to create a copy of a Work-Center?
Dear Experts, in SAP CRM 7.0 i have made a copy of the Work Center SRV-MD. The name of the copy is: ZSRV-MD. The most important data can be found in the following table: Workcenter Standard Workcenter Copy Logical Link Destination ID Compone
-
Automatic Vendor determination
Hi, I have maintained source list for the combination for Vendor and Material and also maintained source list with MRP indicator 1 and Fixed vendor indicator. When i create the Purchase requisition from MRP it is picking up the vendor from source lis