Just brought a new 5s. Went home and backed up my 4s and when I plugged in the new phone it identifies it as a different devise, it won't sync it to replicate the old phone.
I just brought a new 5s. I went home and backed up my old 4s. When I plugged in the new devise and hit sync, it took about 5 seconds. It appears as a second devise and isn't updating the old phone to the new devise. I phoned Apple Support and they want to charge me $120 to complete the request, very annoyed as this should just be standard when you get a new devise. All I want to do is take all the old information from my old phone, and put it on my new one.
Would appreciate any help.
Thanks
I suggest you start your iPhone 5S setup over from the very beginning.
Do that by erasing the entire contents of your iPhone 5S. Do Settings > General > Reset > Erase all content and settings. That will, in fact, erase your iPhone 5S. You will then start with the "Welcome" screen. Enter your WiFi and Apple ID information. You will then be given the opportunity to set up as new or to set up using the iPhone 4S. That is what you are looking for.
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