Just called Apple about the signal problem

I was on the phone for about an hour, mainly on hold. The first rep was very nice, and told me she was trying to get her supervisor on the line and that they were busy due to high call volume. Her and her supervisor both asked me if I had restored my phone or hard reset it, which I have not. (Has anyone else done this? If so what were your results?)
Supervisor submitted a ticket to the engineers and said he would contact me tomorrow. He sent me an email with his contact information.
Part of the email:
Armand,
Here is my contact information. My direct line is listed at the bottom of this message. You may call or email me regarding this issue. I have passed this on to our engineering and will follow up with you on their response.
Sincerely,
David **
Apple

I reset the network settings and reception has been fine since yesterday.

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I called Apple about the 20" iMac display problem today...

I have the same display problem that I've been reading about here, it's much much brighter on the bottom of my screen than on the top and viewing the screen from an angle makes the screen look very dusty and dirty.
First I talked to technical support and because I live 75 miles from an Apple store, he said a technician would come and look at it tomorrow even though I said it was a problem that is very common and just not on my computer. It will be interesting to see what the technician says.
Then I called customer relations to put in a formal complaint against the 20" iMac screens. I told the man that even on the Apple support forums here that everyone was complaining about it. He said everyone where he worked was using 20" iMacs and as he looked at the screens next to him, he noticed that the colors were all off, looking dirty brown like mine. He said that's just how the new 20" screens were. I tried my best to tell him that it just wasn't right that the screens were so flawed and, although he kind enough and understanding, he didn't see any big problem with them.
He did submit my formal complaint at the end but I have to tell you all, it sure looks like Apple does not see any problem with these screens. He suggested that I write to Apple at their corporate office to let them know of these problems. Here is that address:
Apple
1 Infinite Loop
Cupertino, CA 95014
So that's my next step, writing to the corporate office.
I'll update this post after the technician comes tomorrow. I really don't expect this to be fixed but I shall let everyone know.
Martha

I have been watching this forum for months and have come to a conclusion that Apple
has taken the "easy road" by using cheaper components as evidenced by these discussions pertaining to cheap lcd computer screens. Also, with the Imac there is limited upgrade paths and the fact now
the imac has become more of a glorified computer with the internals of a laptop which suggests it is almost mandatory to pay extra for apple care for 3 year warranty because of uncertainty for longevity in my opinion. I am still using an apple 2002 quicksilver G-4 computer almost 6 years old that has not given me and problem. I have also been able to upgrade the hard drive, dvd rom drive myself-you cannot readily do with the current imacs. I was thinking about replacing my G-4 with an Imac, but have now come to the conclusion that Apple is losing focus with providing quality products and unless something drastic happens which I doubt, Apple will lose me as a future customer. I may be forced to go to the other side and buy a PC.

NOTIFYING APPLE ABOUT THE MANY PROBLEMS OF ITUNES

I have gone back and read all the posts that sounded similar to my problem with copying a playlist to a CD via iTunes and not having them record. And I'd also like to know where the file extension .m4a came from. Sounds like a lot of problems with the new 8.0 iTunes out there. How do we let Apple know of this? Do they every read these posts? Thanks for any help.

I'd also like to know where the file extension .m4a came from.
The .m4a extension is the standard extension for MPEG-4 audio as defined by the standards committee.

Has any one else tried calling LG about the messaging problems with the G2?

They told me it was a Verizon software issue. That they only supply the hardware.

What messaging problem are you having?

Public request to Apple about the WiFi mess

As a faithful Apple user I am deeply disappointed by the lack of response by Apple about the wifi problems many users (including myself) are experiencing. What makes the whole issue worse is the lack of a public statement by the company over this mess: calling the support doesn't take us anywhere as we are treated like idiots who can't use the device - "Are you sure your router is working properly?" - "Try with another wifi" - ""Have you tried to reinstall the Os"....
It's time Apple publicly acknowledges the problem and offer some sort of solution as more and more users (including myself) are swiftly thinking about switching to a more reliable company. It's very sad to witness the downfall of a good company like Apple who is basically refusing to acknowledge this problem. Leaving things in the dark won't help the reputation of the company, quite the opposite!
If it is not a hardware issue, as it maya well be, let us downgrade to a previous version of the iOS and check if it works.
I am on the verge of loosing my patience and frustration is building up too quickly. I have strong doubts I will be buying Apple's products in the future.

WiFi problems have been around as long as there have been WiFi devices on all hardware. Go to support sites for any mobile device and you will see WiFi issues so buying other products may not solve your issue.
It may indeed be a hardware issue that became evident on your iPhone during the upgrade. Have you had your iPhone checked?
Apple rarely announces what they are doing with issues like this. With WiFi they might as well issue a blanket statement that they are constantly working on it (and they are). Go here: http://www.apple.com/feedback/ipad.html and enter detailed information about your issues and have your phone checked out.

Giving feedback to Apple about these iChat problems...

Without making a huge fuss and starting a flame war or anything - I've sent some comments back to Apple about this AV problem that a lot of us have experienced since 10.4.4.
I suggest that if you're having problems with it too and getting nowehere, send some comments back - it certainly can't harm the situation and someone might pick up on it, hopefully.
http://www.apple.com/feedback/ichat.html

To tackle the iPhone feedback question: It is very hard to be able to tell what they do and do not take into account. I am sure that at least some of the feedback is looked at and considered but to what degree I for one do not know. I would hope it isn't there as a mirage to let us get our steam out, but when sent it doesn't get received. Again I think at least some of it gets noticed.
The 1.1.2 update was significant in securing a TIFF exploitation that was overlooked before. The international keyboard helped some people here but I don't think it was significant. It also brought back the ability to add ones own ringtones to the iPhone which is a plus.
As far as extra features Apple is secretive on this just like they are on when an update will come out. Until released no ones knows what it will entail, except the announcement of the iTunes store on iPhones. The SDK is going to solve a lot of things that are missing, I honestly believe it will be a significant step in iPhone development. http://developer.apple.com/iphone/devcenter/thirdpartyapps.php

Hi i just wanna ask about the volume down button in the ipad 2 ,it was mute the device when hold it at once but before 2days i noticed that the device did not mute when i hold it ,why? and how i fix this by the way it is still volume down

hi i just wanna ask about the volume down button in the ipad 2 ,it was mute the device when hold it at once but before 2days i noticed that the device did not mute when i hold it ,why? and how i fix this by the way it is still volume down

Have you tried restarting or rebooting the iPad and then see if the volume control will work again?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

The on/off button on my 6th gen iPod nano recently got spoilt and I sent it back to the shop for a repair/exchange a week ago. Now I have just found out about the new 7th gen iPod nano and I am wondering, can I get the new one as a replacement?

The on/off button on my 6th gen iPod nano recently got spoilt and I sent it back to the shop for a repair/exchange a week ago. Now I have just found out about the new 7th gen iPod nano and I am wondering, can I get the new one as a replacement?

No. You can turn your 6G Nano in to be recycled at your local Apple Store for a 10% discount towards the purchase of a new one. Otherwise, your only other option would be to sell the iPod on Craigslist or eBay and use the proceeds from the sale towards the purchase of the new 7G nano.
B-rock

On the iphone4 (not s)did they fix the signal problem and if they did when did they fix it how long ago (date roughly)

on the iphone4 (not s) did they fix the signal problem and if they did when did they fix it how long ago (date roughly)???????

Apple has not made any changes to the iPhone 4 since its release. The over 80 million people with the phones don't seem to think there's a serious problem.

HT4623 i was doing a software update downloading ios 6.1 and the phone froze half way through the download i tried to restart the phone by pressing the power button and the home button but its just a apple on the screen. what can i do to fix this??

i was doing a software update downloading ios 6.1 and the phone froze half way through the download i tried to restart the phone by pressing the power button and the home button but its just a apple on the screen. what can i do to fix this??

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps..
But... if the Device has been Modified... this will Not necessarily work.

I use your mail client, but a few days I noticed that I have received letters disappeared without me I delete them. My friend complained about the same problem.

I use your mail client, but a few days I noticed that I have received letters disappeared without me I delete them. My friend complained about the same problem. Help to return the letters.

I ask where is my mail? Why I mist read this long rules?
I do not delete my mail. You are make something wrong

This isn't a question but rather a warning to anyone using the new OS for iphone 4. The imessage uses up your data plan like crazy. I called Apple about it and they said no it's not doing it. I called AT

The new OS is burning through my data plan like crazy and here's why. Imessage uses your data plan and not your texting plan. So every time you send a text message to someone with an iphone it uses imessage and it uses your data, not your text plan. I couldn't figure out why I was burning through so much of my data plan so quickly. I called Apple and they said, no it's not the data plan doing it. I called AT&T and they said, yes, the imessage uses data instead of your texting plan if you are texting to another iphone. Also, the new OS runs your apps all the time, even when you aren't using them. So if you are not near wifi your apps are running and burning your data plan. The AT&T guy took me through the steps to turn off the apps. You can still use them but they won't be running constantly. Seriously Apple, you should let people know this. It does say it in the fine print on the website "data rates may apply" under imessage but most people will never read this. So my data plan started on October 10th and it's already at 175 megabytes and I only have a 200 megabyte plan. I've never used more than 50 to 75 megabytes in a month. Apple get it together and be honest with people and tell them. Quit denying the problem. Most people have probably not even discovered this yet. Wait till you get your bill.

kimmie92592 wrote:
It's not really common knowledge because I've talked to several people today and none of them knew about it. Also, when I called Apple they said no the new OS is not using data. Totally wrong answer. You'd think they'd know about it and at least tell people. The people who are going to be hit by this are people like me with the 200mb plans. I just think it's best to spread the word so people can know what's happening. I still don't know how I went through so much data in such a short period of time. It's not happening anymore though, not since I fixed everything up last night.
If you are using a free wifi connection, there are no data charges with iMessage. But in an area where you did NOT have a wifi connection, of course it used 3G and of course you got charged for it (or had it count against your plan limits).
I'll ask again - without a wifi connection, just what did you think was happening? How did you think your iPhone was able to magically send a message WITHOUT using any data connection? A little bit of rational thought would have made you realize that there was no way, over a 3G connection (which is a service provided by your cellular service provider, NOT Apple), that you can send or receive ANYTHING without your service provider's plan picking it up.
Nothing abut iMessage has ever hinted that it can, in any way, bypass your service provider when NOT using a wifi connection.

HT4623 Why isn't Apple talking about the security problem and the iOS software patch?

Why isn't Apple telling us about the iOS security problem and the software patch?

There's an iOS security problem already?
They just issued an iOS update...

The problem about the signal of JNI

Hello,
When the system (it creates by the C language) created here is operated on Solaris and javaVM is operated using a JNI, the phenomenon which the core file outputs within the JIT compiler of java (libsunwjit.so) has occurred.
Although it had generated twice until now, since it had collided with the signal which the signal has generated in one of the another threads, and it uses internally by JavaVM from the contents of a core file when it generated first, it had generated.
However, although the core file was investigated when it generated at the 2nd times, there was no trace that another thread generated the signal.
Is there any case where collide with the signal currently used by JavaVM, and also a signal is generated in a JIT compiler?
What thing has an obstacle used as the factor which a JIT compiler makes have generated the signal in the past again?
Please give me the reply to the above-mentioned question for a cause elucidation.
As appending data, the contents which referred to the core file are described below.
(gdb) thread 1
[Switching to thread 1 (LWP 163 )]
#0 0xfe359d88 in __sigprocmask () from /usr/lib/libthread.so.1
#1 0xfe34eb34 in __sigredirect () from /usr/lib/libthread.so.1
#2 0xfe351a10 in thrpkill_unlocked () from /usr/lib/libthread.so.1
#3 0xfe239470 in abort () from /usr/lib/libc.so.1
#4 0xfb49353c in panicHandler ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/classic/libjvm.so
#5 0xfb798084 in intrDispatchMD ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/native_threads/libhpi.so
#6 0xfe359348 in __libthread_segvhdlr () from /usr/lib/libthread.so.1
#7 0xfe35bdf0 in __sighndlr () from /usr/lib/libthread.so.1
#8 0xfe3586f8 in ?? () from /usr/lib/libthread.so.1
#9 0xfb3bd8bc in JITPerformDynamicPatch ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/libsunwjit.so
#10 0xfb3de848 in JITResolveConstPoolEntry ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/libsunwjit.so
#11 0xb945908 in ?? ()
#12 0xc5054e4 in ?? ()
#13 0xe2974c in ?? ()
#14 0x851b75c in ?? ()
#15 0x7c3841c in ?? ()
#16 0xb917560 in ?? ()
#17 0x8a9b6d4 in ?? ()
#18 0xb8e18e0 in ?? ()
#19 0x71377d8 in ?? ()
#20 0x7137784 in ?? ()
#21 0x7d7d7f4 in ?? ()
#22 0xc67c4b0 in ?? ()
#23 0x913998c in ?? ()
#24 0xb2bf58 in ?? ()
#25 0xc51a854 in ?? ()
#26 0x8794c7c in ?? ()
#27 0xfb3de980 in JIT_INVOKER_MARKER ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/libsunwjit.so
#28 0xfb494cec in notJavaInvocation ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/classic/libjvm.so
#29 0xfb457674 in jni_Invoke ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/classic/libjvm.so
#30 0xfb45930c in jni_CallVoidMethod ()
from /opt/fujitsu/jasmine/JasEMedia/jre/lib/sparc/classic/libjvm.so
#31 0xfbee0d7c in ChartJem_Generate ()
from /opt/fujitsu/jasmine/EMImageChart/lib/GKM0JEMC.so
#32 0xfb7630a4 in ?? ()
from /opt/fujitsu/jasmine/data/default/methods/JasEMedia/lib043C.so.2.0
#33 0xff2b106c in odb_OmsPcExec () from /opt/fujitsu/jasmine/lib/libjas.so
Please contact me, if the core file is required. Separately, I will send.
In that case, also about the transmission method, please unite and contact me.
The system configuration is as follows.
Operation System:SOLARIS(7)R00081
Java version:1.2.2 Classic VM (build JDK-1.2.2-W, green threads, sunwjit)
I'm hoping someone can help me out.
Thanks!

After that, a problem is not solved. Would you teach, if there is the method of something saying?

Apples "official" resolution to the signal problem

I spoke with a very nice gentleman who had said he "heard about the problem". I stayed on the phone with him for almost an hour. We restored the phone, along with other troubleshooting, I had my 3GS next to me to compare signals with. The issue in the i4 persisted no matter what we did.
He gave me 2 options. 1 - to return the phone and get a new one, but my guess is this issue is pretty widespread so I asked him how many phones could I go through, at the store, before I got one that didnt have the problem.. he said as many as it takes. Well, my time is a bit more valuable than that, but I advised him I had a Genius bar reservation for saturday so we will see what happens then. He couldnt guarantee there would be replacement phones for me to try.
Option 2, which he was very happy to provide, and he said it without even thinking abbout it, was to purchase the bumper.
Im now quite convinced that this was the initial reason for the bumpers creation, and Apple intends to make more money to fix the problem that they either couldnt figure a way around or simply intentionally over looked.
Did anyone else call Apple on this? If so, what did they say?

Faethor wrote:
Apple know that most people aren't going to do this. They know their tech is good, even with its flaws, and most Apple fans won't settle for less. If the phone was rubbish it would make your decision easy but since it isn't, Steve wins. The only tiny way to get back at them would be to refuse to purchase some kind of case other than Apples.
That is true. I never once said I didnt like the phone... And I most certainly will keep it, or a new one, or get the problem resolved. Its just a bit disheartening that the phone has a problem with its most basic function. And yes, I drop calls consistantly while holding the phone. I have to hold it in an awkward position to maintain signal quality, or use my bluetooth, speakerphone, or wired headset.

Just called Apple about the signal problem

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