Just cannot get a good connection speed....

Question

Hi all,
We changed our ISP from a steady 2MB connection with TalkTalk to a potential 8MB connection with BT about 2 and half weeks ago.
The TalkTalk connection was sound.....It was stable and reliable and we never had any problems when accessing the internet, downloading files and using games consoles for online play.
Then we got BT (My dads call, not mine...) and things have just hurtled downhill at a gargantuan rate.
We were told of a 10 day stabalisation period, which I was willing to ride out, despite a horrible connection speed which made browsing, downloading and playing on my PS3 close to unbearable.
We have contacted BT by phone numerous times to no avail, and our speed hasnt improved ONCE over the last 2 and half weeks we've had the connection active......I figured the 10 day stabalisation period would have improved gradually over that time, and not just suddenly kick in during the end of the 10 days.
I've been using the Homehub 2.0, but the previous Router doesnt seem to work either (Netgear), so I;m assuming its the connection itself causing the problems......I'm 95% sure its nothing we can do about it.......I've personally tried everything and had no success whatsoever (tinkering with router settings, trying different routers etc.)
The router stats are below.....According to a speed tester, our download speed is 0.13 and upload speed is 0.46 (obviously not what it should be!)
Connection Information
Line state
Connected
Connection time
0 days, 03:03:18
Downstream
287 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
9.8 dB / 25.7 dB
Line attenuation (Down/Up)
38.4 dB / 18.1 dB
Output power (Down/Up)
4.2 dBm / 1.3 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
9482 / 0
CRC Errors (Down/Up)
0 / 0
HEC Errors (Down/Up)
7 / 0
Error Seconds (Local/Remote)
0 / 0
 Sorry its a bit drawn out, but I tried to be as detailed as possible.
Thanks in advance.

Answer 1

Thanks for the help mate, just gave the speed tester another bash and managed to get something back.....As predicted, results werent exactly brilliant....
FAQ
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
55 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 55 Kbps
 For your connection, the acceptable range of speedsis 100-250 Kbps.
 Additional Information:
 Your DSL Connection Rate :287 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
 IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 2.17:4.67:93.87 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
259 Kbps
0 Kbps
440 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 259 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 440 Kbps
This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.