Just downloaded 10.5. It gives me a blank screen for the itunes store. No error message. Internet connection fine. Have checked firewall. Any ideas?
I have just downloaded 10.5. it gives me a blank screen for the itunes store. No error message. Internet connection fine and I have checked my firewall settings. Any ideas? Or is the store blocked because of ios 5 release today?
I've had the exact same issue since late last night since I downloaded 10.5
I'm also having problems backing up my iPhone, which I suspect is due to the same issue.
I've tried all recommended solutions on forums and Apple support (deleting backups, restarting phone/computer, disabling/uninstalling third party security software, testing port connectivity) and none of them work.
I will try japiohelp's solution and see if that does anything.
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What do I do if music files purchased/downloaded for the iTunes store don't work properly?
Buddhabeat...clicking on the "Report a Problem" button next to the song(s) in question, should open a drop-down list menu, that allows you to select the specific issue/area of concern that you are experiecing (or you can select a generic "My problem is not on the list" (or something to that effect). Underneath this drop-down menu box, there should be another message box where you can describe the issue/problem your having. Below this message box will be a "Submit" button...clicking on that will send your message to the Apple iTunes Store Customer Support Centre (you will see a confirmation message that your message has been sent), as well as receive an email notification from the Support Centre confirming your message has been received, a case number, and that you will receive an email response pertaining to the issue/problem you're having, from the Support Centre asap (usually within 24 hours). That's how it worked for me, anyhow.
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Change App Store
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3.Tap "View Apple ID"
4. Enter your user name and password.
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I have the same problem but the solution Wendyz99 did has not been successful for me. Part of the itunes store loads on the right side where the tabs for Quick Links and Top Charts are but the center section of the page is white. Also if I click on a song that is in the top chart area it will take me to the page but I'm not able to purchase the song or preview the song.
I feel I have tried all the solutions I can find on line and even had conversations with apple tech with no help.
I have down loaded the Autoruns program and in the winstock providers I have Bonjour and Microsoft Windows Live ID Namespace Provider. I have removed Windows Live and this still does not resolve the problem. I am at a complete loss. I am running windows 7, 32bit. Someone please help! -
Why all my previous downloaded apps (free or paid) suddenly not showing up on the iTunes store "purchased" section. Every time I select "purchased", the next screen shows "no purchased app available for downloaded"?? It is the same on my iphone4 or ipad 2!! Please help!!
Dear Metal Wheels and King Penguin.
I have to actually same problem today 23.10.2012. For an example I have only changed billing methods and have bought hundreds of apps but I remember clearly that I bought for an example ,,Wikipanion Plus'' and ,,OPlayer'' which is now HD OPlayer and I did not see them in purchased items, neither ,,not on ipad/iphone'' nour ,,not on my computer'' and I check in both my computer. I confirm hereby that I took the chance to re-buy these two Apps again through the same account but I got the message ,,As you have bought the previous version on this account you will get this update for free'' so I clicked yes and I got them both. This doesnt only proof that I have purchased them before and purchased items in iTunes Store has some lacks to fix but also it proofs that I also bought them through that specific account as I had to confirm the buying process. In my opnion this is not a thing which Apple should be relaxed with as its very important that powerusers and regular consumers can trust and rely on doing business and to shop via iTunes. I have a lot of expensive Apple Hardware and for me this is a stepping stone and a serious test on the circle of trust. If this cant be fixed I cannot recommend others to trust the store.
Best Regards, davidtryggva -
I've done all of the above suggested sign in methods, and yet ibooks gives me the following error message "This Apple ID cannot be used for the iTunes Store."
Found this in the forums here, it works.
"OK...I think I have found a solution. In settings, select tunes & app store. click on Apple ID> View Apple ID>Payment Information. It appears it is not saving or requiring payment information to be updated. This worked for me."
Thanks -
I have tried uninstalling and reinstalling Itunes, but it still gets hung up when trying to access the Itunes Store from the Itunes program.
I've been unable to register the new Nano or sync it with my library.Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
I am unable to connect with the iTunes store. ITunes keeps "accessing", but that can go on for an hour. No error messages. It just never connects. How can I overcome this?
The question for me becomes what motivation do I (Apple's customer) have to download Autoruns from Windows, open a compressed folder, try to determine which Winsock Provider is mine, check for updates and then run whatever it is I need to run to fix this. All these steps just so I can access the Itunes Store and buy from Apple. It would seem that Apple would find a fix on their side so their customers don't have to do this. Is anyone from Apple listening???
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