Just downloaded PDF Editor Pro, version 3.7.0, but it wasn't working. I checked for updates; none, but it showed "an error has occurred." What do I do?

You should check the developer's website.

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HT203167 I have just downloaded the latest itunes version (11.0.1). All my data cannot now be located, though the library is showing all the correct content.The data is stored on an external hard drive. How do I tell the library where to find it's data?

I have just downloaded the latest itunes version (11.0.1). All my data cannot now be located, though the library is showing all the correct content.The data is stored on an external hard drive. How do I tell the library where to find it's data?

The iTunes application should be installed on the system drive. You may need to repair iTunes to fix that error regarding a missing .exe.
To organize your library properly see Make a split library portable.
If you don't have a working version of the library that can be transformed into a portable shape I have tools and techniques that can repair the broken links.
tt2

I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

I purchased bioshock 2 on the app store on my macbook pro (running lion) and it shows 'an error has occured' every time I try to download the app. How do I install it properly, I have restarted my mac and reset the app on the debug menu?

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

My Mac wont let me download anything, even software updates. it runs the whole download then restarts but tells me an error has occurred

My Mac wont let me download anything, even software updates. it runs the whole download then restarts but tells me an error has occurred.
Please help! Nothing will download and i have a loading bar on start up!!!
The mac hasn't ever given me any problems, it has been since plugging my new iphone 4s into it,
As i havent had internet at my home for quite some time i dont know whether the fact the iphone was at a much newer version than the mac it confused itself????? help me please!?

Hi there,
If you go to the Apple equivalent of: Appdata\Roaming\Apple Computer\iTunes\iPhone Software Updates (sorry am a mere PC user )
If there is a file titled iphone1,22.1_5F136Restore then try deleting it and then running iTunes without your iPhone attached.
Go to the menu and select Help/Software Updates which should then notify you that there are updates and allow you to download them in advance of restoring.
Hopefully this will download the update. Once completed attach the iPhone and restore.
Hopefully this might sort your issue out.
Ciao

HT1338 just bought a new I-Mac. At start up several updates were needed. The I-movie one stopped and shows an ERROR HAS Occurred. Howevr it does not allow me to update it again. In my purchases it shows as Installed with Error. What should I do?

just bought a new I-Mac. At start up several updates were needed. The I-movie one stopped and shows an ERROR HAS Occurred. Howevr it does not allow me to update it again. In my purchases it shows as Installed with Error. What should I do?

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Why does "Check for Updates..." show that there are no updates available while I'm using Firefox 3.6.18 and latest version is 5.0.1?

First and foremost, I'd like to clarify that I hardly have any technical knowledge. So pardon me if this comes across as a silly question to the professionals. Here are the details pertaining to this problem as per the best of my limited knowledge:
I'm currently using Mozilla Firefox 3.6.18; previously it was 3.6.13. It was updated to 3.6.13 from 3.6.9 after I clicked on Check for Updates... and it told me that it'd be done when I reboot my system. When I restarted my PC, I was surprised to find that it was downloading the version 3.6.18. I didn't know how much it'd progressed in the process, so I let it finish it. After that, I disabled the option that enables it to download and update on its own, and turned it off. Next time when I started it, it was 3.6.18, but wasn't updating on its own anymore.
Now I wanna update it directly to the latest version 5.0.1. But when I leave it to "'''Automatically download and install the update'''" option under Tools>Options>Advanced>Update, it downloads and updates the versions as per their release order. So if I leave it to it, then when I start it next time, it'll start downloading the version next to 3.6.18 and update to it instead of updating directly to 5.0.1. It'll keep doing so until it reaches there. For reasons of my own, I don't like that. So I '''unchecked '''the "Automatically download and install the update" option and chose the "'''Ask me what I want to do'''" option (so that it doesn't keep repeating the "downloading and updating" process on its own every time I start my PC). Then I went to Firefox site and thought of downloading and updating to the latest version on my own. But then I was informed that if I do so, '''I'll get the latest version, but I'll lose all my saved bookmarks unless I follow some hectic procedure to save them and load them again after installing the latest version of Firefox'''. I don't want to let that happen either. So, can anyone suggest me a way out of this situation without losing my bookmarks?
Almost forgot. I tried several times by going to '''Help>Check For Updates...''', but every time it returned the same result: "There are no updates available. Firefox will check periodically for updates." How come no update is available while the version I'm using is 3.6.18 and the latest version is 5.0.1? In short, '''Check for Updates...''' didn't help either. (Even when I updated it last time, shouldn't it have updated itself from version 3.6.13 to 5.0.1 directly?)
So, can anyone suggest a way by which I won't lose my bookmarks and would be able to update to the latest version directly too? An answer that wouldn't involve removing the current version and installing the latest one, but directly update to it (it's okay if it needs downloading) would be more welcome. I know that the bookmarks can be saved in a file and all, but I'd like to know if it's possible as it happened for my current version from previous version. (It downloaded and updated itself on its own, disturbing nothing, not even logged me out of certain accounts where I stay logged in. The only problem there was that it wasn't updating directly to the latest version.)
I hope the aforementioned details make sense and are helpful enough for others to help me. Thanks.

Thanks a lot for your swift response. And sorry if it was a bit too hectic to go through my detailed query (which I did because it was misunderstood when I asked previously). As I've mentioned above, I was informed that updating to 5.0.1 would '''require''' me to '''delete''' the current version and then install the new one. And doing so will involve losing all my bookmarks. I guess I should have been more specific and detailed there. By losing, I didn't mean losing them forever. I'm aware that they're secured in some place and deleting and installing the software doesn't harm its existence. What I meant that if I install the new version, I'd have to delete the old one. And after installing the new version, I'd have to transfer them (bookmarks) back from wherever they are. Get it? When it updated from 3.6.9 to 3.6.13, and from 3.6.13 to 3.6.18, I didn't need to follow that process. They were already present on their own.
BTW, I'm having no problems with 3.6.18 but after learning about the existence of version 5.0.1, I'm a bit too eager to lay my hands over it.
Thanks for your help; hope this wasn't extremely long.

Acrobat 8 Pro checks for updates non stop

I have acrobat 8 pro on a 10.5.8 computer. I was able to update it to 8.2.1 by downloading and doing the updates manually. But now the updater is running constantly. It doesn't find any new updates, and as soon as I click on Quit, it starts all over again. When I click on Preferences and uncheck Check for Updates, that doesn't make any difference and it goes back to looping the adobe updater. I have several other computers that I did the same procedure on to get to 8.2.1 and they don't have this problem. Any ideas short of doing an uninstall/reinstall?

Thanks for chiming in, Bill, but it seems like you missed my comment about checking my other computer, same OS, same Acrobat 8, and it installed fine into 64-bits. It didn't ask for any files from other disks, and I've been using it on that system for almost two years in that environment. I am puzzled, though, as to why all files needed for installation of any program would not be included on the installation disk.
Lanny T.

HT201210 Currently my ios version is 4.2.1. When I try to check for update it shows "this vesion of the ipod software is the correct version" please help me to resolve this

I am using Ipod touch.When I try to update my iso version it shows "this vesion of ipod is the current version".Please help me how to update it to new version.

I suspect you have a 2G iPod. Those can only go to iOS 4.2.1.
Identifying iPod models
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

An internal error has occurred. I am unable to open any pdfs???

I just upgraded to the Adobe Reader XI. I can open pdf's on my harddrive, but not in oulook. Any attachment sent with an email gives me the error message: An internal error has occurred.

What is your operating system? What is your Reader XI version?

"Check for Updates" vs Download iTunes from web

Hello collective wisdom!
I think my question should be easy to answer. I'm helping my mom fix an issue with her computer in CA, but I'm in SD so there's only so much I can do.
She's trying to install some books on her iPad and iPhone via iTunes on her PC. She has iTunes 8, but needs a more recent version. When she runs "Check for Updates" in iTunes, she gets the error that the iTunes server could not be contacted. I have already trouble shooted this error, but we cannot fix it because she does not know her admin password. My dad purchased the computer for her at Best Buy, which is two hours from where they live, and she doesn't want to pay $30 to have them fix it anyway. (I think the computer is running Win7, but it may be Vista.)
I could figure this out if I were there, but I probably won't be back in CA for at least a couple years. My question is simple... Will installing iTunes from http://www.apple.com/itunes/download/ over her existing install fix the problem? If yes, will her music library be intact on the new install?
Thanks a bunch!
Paul

Hmm, the folder C:\Users\Public\Desktop should already exist, though if you look for it then you will probably see C:\Users\Public\Public Desktop in the same way that Documents in one profile can be shown as Steve's Documents in another.
Locate the Public Desktop folder, right-click and select Properties, select the Security tab, tap the Edit button and grant Everyone and SYSTEM full control. Use the Add button if needed to add the Everyone or SYSTEM entries, click OK when done.
Try installing again.
tt2

I am trying to download an app on my iphone and when it asks me to sign in to my account i get a message "Could not sign in. An unknown error has occurred." Do any of you know what is wrong?

I am trying to download an app from Itunes on my Iphone and i keep getting a message saying " Could not sign in. An Unknown error has occurred." Does anyone know why i'm getting this message? I have had the same password for years so that is not why...

The RC helicopter's directions say its available in the App store for Apple and here it is in the iTunes store:
https://itunes.apple.com/us/app/icess/id558793179?mt=8 (released on 6/19/2013)
How do I get this to show up on my iPad and/or iPod touch app stores so I can then download and install it as needed?

"An error has occurred" downloading Mountain Lion. What should I do now ?

"An error has occurred" downloading Mountain Lion.
I accidentally closed the application app during download of Mountain Lion and now it shows "An error has occurred"
In the application app there is a grey button next to the error message, if I click on it nothing happens
Mountain Lion is showing in Launchpad as waiting, if I click on it, nothing happens
What should I do now ?

Launch the App Store.
From the App Store menu bar (top of your screen) click Check for Unfinished Downloads
If that doesnt help, try here > Mac App Store: How to resume interrupted downloads

I just downloaded Acrobat XI Pro trial version - Expired?

I just downloaded Acrobat XI Pro Trial Version and the first time I try to open something it says my trial period has expired but I JUST ENROLLED. I am needing to upgrade from 9 Pro - hated 10 Pro and would love to try 11 pro before I make a mass purchase for my company.

Since you are at a company, I suggest you try the trial on another computer. Be careful if you have another version installed as XI may uninstall that one or mess it up.

I just downloaded Adobe DC Pro with my creative suite. This NEW edition cannot convert a PDF to a JPG that Corel Photoshop can read properly. What gives

I just downloaded Adobe DC Pro with my creative suite. This NEW edition cannot convert a PDF to a JPG that Corel Photoshop can read properly. What gives?

[discussion moved to Creating, Editing & Exporting PDFs forum]

HI, I just got a Macbook Pro. It's great but my mail doesn't work at all. It will come up correctly, but take forever to download messages, then won't delete them, then won't save them to folders. Then when I go to quit mail it's like it gets stuck.

HI, I just got a Macbook Pro. It's great but my mail doesn't work at all. It will come up correctly, but take forever to download messages, then won't delete them, then won't save them to folders. Then when I go to quit mail it's like it gets stuck between quitting and not. I have to force quit, then restart my computer if I want to pull up my mail again. How can I fix this?

If you just got your new MBP you have phone support from Apple (which is quite good) call them. 800-692-7753 tell the automated answerer "mail technical support" you'll have human quite quickly. Hope this helps.

Just downloaded PDF Editor Pro, version 3.7.0, but it wasn't working. I checked for updates; none, but it showed "an error has occurred." What do I do?

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