Just downloaded update for my iphone and now it wont turn back on and all it shows on the screen is the usb plug with an arrow pointed at itunes
what do i do
Why did you disconnect it when it showed that screen? That is just one step in the update process. You need to complete the update; that is what that screen says. Just plug it in and let it finish. If it doesn't see this article: http://support.apple.com/kb/HT1808
Similar Messages
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I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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I got a 8gig ipod touch from a freind and all I get on the screen is a usb plug with an arrow pointing towards the itunes logo. How do I resolve this? I don't know what operating system it runs, or what year it was manufactured, it is a chrome one.
http://support.apple.com/kb/TS1369
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again. -
One of my users let his wife use his iPad 3 and now the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
How do a reset the device or clear the message?
BillyDOhMyPizzaPie wrote:
...the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps... -
i would appreciate help with this situation.
thanks Theo mDo you have iTunes installed on your PC? What level? Itunes is at: http://www.apple.com/itunes/
If you have iTunes but your iPod is not recognized read this: http://support.apple.com/kb/TS1538 -
my iphone 4 has been shutting off randomly for about a week saying its dead when its not now it wont turn back on at all just giving me the charging picture
Plug the device into a working charger.
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I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
what can i do when my iphone 4 doesnt respond to anything and all it shows is the usb cable under the blue itunes icon?
try using iTunes
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I have a brand new Ipod touch with front facing camera. Not sure which generation it is. My wife connected the iPod Touch and chose the restore option when connecting to iTunes. It was a mistake and by the time I got there, I saw the screen with USB cable with an arrow facing towards iTunes logo. I cannot get the iPod out of this state.
Try here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
Also reset the iPod.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
I am trying to upgrade to lastest release. It seems to have stuck because I have an image of he power supply plug with an arrow pointing to the iTunes on the screen. I have never seen this and want to reboot or restart or something. Anyone help?
I have this very same problem, have you gotten any thing to help? I hit update on the iPad and then it froze...rebooted and got the screen you described.
"I am trying to upgrade to lastest release. It seems to have stuck because I have an image of he power supply plug with an arrow pointing to the iTunes on the screen. I have never seen this and want to reboot or restart or something. Anyone help?"
Message was edited by: rfdeaton -
I would like to be able to download software updates on my Iphone and Ipad at work without erasing my music. My home computer/Itunes has all of my music saved. is there a way to use two computers w/o erasing information? Or can i transfer the music from my Iphone to my work computer?
- An iPod can only sync with one iTunes library. Yu can however manage music and videos among different computers by:
Using iPhone, iPad, or iPod with multiple computers
- To change syncing computer, move all the media to compute r#2
- Connect the iPod to #2 and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
- Restore the iPod from that backup
Note tha the iPod backup the iTunes makes does not include synced media like apps and music. -
I installed the latest update to my iphone 4 and now all I have is a display of the white usb cord with arrow pointing to ITunes with a clue circle with the musical note in it displayed. I can't access my phone at all. I tried calling it and it says unavailable. I don't know how to restore it...it says it is in recovery mode but when I try to recover, it says no iphone found.
I have no idea how what to do to restore my phone. It's fully charged.
GRRRRPut the device in DFU mode (Google it) and restore.
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I recently did an update and now my iPad is stuck showing the cord with an arrow pointing to the iTunes icon. It won't let me clear this screen. What do I do to fix it?
Well, that illustration is suggesting you plug your iPad into iTunes (current version: 11.0.2).
Have you tried that? -
I've installed the iPhone update and now my phone doesn't work. I even chose the restore function. It went through all that and it still just shows the graphic of the usb and an arrow and the itunes icon. Help!
Yes, I connected the phone to my iMac which is the original computer it is backed up on. From iTunes I had no option except to restore, which I did. Still no luck. Still just see the graphic. :-(
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The screen only shows itunes and a usb picture with an arrow pointing to itunes
I reset or reset the factory settings onmy ipod touch and now when i turn it on it only shows a screen w/a pix of a usb cord and an arrow pointing to an itunes logo. I'm not sure what to do next.
If the Device has been modified, this will not necessarily work...
See Here...
http://support.apple.com/kb/HT1808
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