Just downloader elements 13 from store card they ask for a serial number retrieval

just downloader elements 13 from store card. They want a serial # to complete the instal. All I have is the # on the card which got the download but will not let me open the program. I have not gotten a email with a # in it I need advice please

Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
or
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

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