Just getting hold of Snow Leopard in the UK seems to be giving me problems!
Firstly an apology. Yes I know this isn’t the right part of the forum but honestly I have no idea where else to put it!
So, I ordered Snow Leopard just after it came out. I only got my Mac a month ago so I was able to order it for £8. Great. I waited and waited but no disk came in the post.
So I checked online to see if it had been delivered. Nope, it didn’t show anything but its odd how no one at Apple seemed to care or notice that an order had not turned up. So I email Apple (finding a way to contact Apple via the online order process is really hard, in the end I found a general customer service email address on the support page) and waited again. I received a ‘thanks we have your email we will contact you in 5 days’ email. So I waited 5 days still no disk, no email and an even more annoyed customer!
I emailed again, thinking “hey this is apple, it must be a mistake”. Well you guessed it. 5 days later still no disk and yet again no email.
So finally I rang customer services. “We are so sorry, let me post one out to right away via courier”. Great finally I’m getting my disk!! Wrong.
Here I am over a month later from when I ordered the disk. Do you think I have it yet?? No.
OK, so what do I do? I’ve emailed, rung and waited and waited. I really want the disk but Apple is just a joke. They really don’t seem to want my business, no wait the already took the money so I guess they can’t be bothered with shipping the product!
Anyone know what I should do?
Thank you.
Tom.
Refer to Apple (United Kingdom) - How to Contact Us for comprehensive contact info. Use the "Sales Support" contact phone number for online sales queries.
Call that number & ask for your order number, status, & shipping info. If the disc has been shipped, the delay is the responsibility of the shipper & you need to take the matter up with them. If Apple has not shipped it, then ask why.
For future reference, almost every page in the entire Apple universe has a "Contact us" link at the bottom of the page. That takes you to the above link, or to any country's version of it that is listed when you click on the contact page's round flag icon at the bottom of the current contact page.
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I just installed OS X Snow Leopard. I am now getting a prompt that the Flash Player (Safari Internet Plug-In) has failed. How do I correct this?
Go to Adobe's site and download the current Flash plug-in: Adobe Flash Player 11.6.602.155
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For now just reinstall the combo updater. If this does not install Photobooth, then you will have to reinstall Snow Leopard or:
How Restore Deleted or Missing OS X Components
A few of the basic OS X installed applications can be restored from the Optional Installs installer located in the Optional installs folder on your Installer DVD. However, if what you need is not there then follow the instructions below.
How to Use Pacifist to Restore Deleted or Missing OS X Components
Insert the OS X Installer DVD into the optical drive. Use a simple utility like TinkerTool to toggle invisibility so you can see invisible items. Alternatively, open the Terminal application in your Utilities folder and at the prompt enter the following:
defaults write com.apple.finder AppleShowAllFiles Yes
Press RETURN.
To turn off the display of invisible files repeat the above command substituting No for Yes.
The install packages are located in the /System/Installation/ folder on the DVD.
Download the shareware utility Pacifist. Use it to extract a fresh copy of the missing item(s) from the file archives on your OS X installation DVD. The file archives are in the /System/Installations/ folder (use Go to Folder option in the Go menu of the Finder.)
Here are Four Basic ways to use Pacifist (courtesy of George Orville.)
A. Drag a .pkg icon onto the Pacifist window .....proceed to step 7.
B. Click on “Open Package ....” and navigate to package desired and click “Open” in
the open/save window.....proceed to step 7.
C. Insert Mac OS X installer CD and when it mounts, navigate to .... Menu->Go->Go
to Folder. In the path field enter or paste ....
/Volumes/disc name/System/Installation/Packages (where disc name is the name of the CD/DVD that you inserted.)
Click on the "Go" button ..... • Drag a .pkg to Pacifist..... proceed to step 7.
The package you'll need will have to be discovered by trial and error, but for most applications you should start with the Essentials.pkg and/or Additional Essentials.pkg.
D. Insert your Mac OS X install disk 1 .... and open Pacifist.
1. In Pacifist, select "Open Mac OS X Install Packages" ... dialog may appear asking for disk 2, then disk 3 and finally disk 1 again.... {if DVD is not used)...If “Stop Loading” is selected...the procedure will stop!!!
2a. When loading is complete, a new window appears, click the triangle to display contents of each package...Select item and proceed to step 7.
2b. or click the “Find” icon in the Pacifist window and type the name of the software you need.
3. In the list that comes back, click the top most entry for the item that you want. ..... that is the one for the English language.
4. On the top of the Pacifist window, click “verify” .... you will probably be prompted for your password.
5. Enter checks for.... “verify permissions” and “verify file contents.” and click “verify” ....enter password when prompted.... you will get back output which may look like this:
20 files were scanned. 20 of 20 files were present on the hard disk. 0 of 20 files had file permissions that did not match those specified in the package. 0 of 20 files had checksums that did not match those specified in the package.
6. Click “close”. Go to step 7.
Extract or Install........
7. In the Toolbar (upper left), you now have the option to extract or install. Click a file in the lower list and those two icons will be enabled.
8. If “Extract to...” is selected.... navigate to the location where the file will be placed, select “choose”, select “extract” in new dialog that appears,authenicate , if prompted, click “OK”.
9. In the next dialog, click “Extract”.
10. If “Install” is selected... dialog will appear with the location/path of the installed software. Click “Install”
11. Type in your password, click “OK”
Pacifist will begin to extract files.
12. In steps 8/10ß.... you also have the choice to “cancel”
Notes: Pacifist may find that a file it is installing already exists on the hard disk. Pacifist will present you with an alert panel....
• Stop
• Leave original alone
• Update .....
• Default selection
• Replace .... (Replace option should only be used on full install packages) -
I have an 06' macbook and I just bought an 07' macbook.. The 06' has os x 10.6 but the 07' has 10.5.. I no longer have the disk for snow leopard. Is there ANY way to get snow leopard from the old computer to the other without having to buy it again?
Technical issues aside, there's still a legal issue.
Neither 2006 nor 2007 MacBooks shipped with Snow Leopard 'factory' installed. OS X 10.6 Snow Leopard became available in September 2009. So you purchased and installed a Snow Leopard upgrade disc on the 2007 system at some point.
If your Snow Leopard upgrade was a single-user copy, then legally, you need to purchase another one for the second computer. If your Snow Leopard upgrade was a Family Pack 5-user license, then you're good to go.
http://store.apple.com/us/question/answers/product/MC574Z/A?pqid=QTUXD7AF4YU9FJD YUTDPCKYKUDDDXKHTK
If you have an active MobileMe account, Apple was giving away a single-user upgrade copy of Snow Leopard for a limited time, and you should have received an email with a link, or been offered the opportunity when you signed in to your MobileMe account on the web:
http://www.macrumors.com/2012/04/24/free-snow-leopard-discs-for-mobileme-users-n ow-arriving/
Worst case, single-user Snow Leopard upgrade discs are $29 retail, direct from Apple. I'd hate to have two computers and no OS installation CD's for whatever version I'm currently using. -
Good Morning,
I have a MacBook Pro 15" and my warranty just ran out! I partitioned my harddrive into two partitions, one with Snow Leopard and the other with microsoft.This morning I turned on my Macbook Pro and it will not boot into Snow Leopard. I shut it off took out the battery, reinstalled the battery. Then I put in the Snow Leopard CD and booted up to disk utility and The Snow Leopard partion would not show up?? I do see the microsoft partion.
I also rebooted holding down the shift key and still no Snow Leopard
Could you please tell me what I can do, what keys do I press on restart any advice to get Snow leopard back.
thank you.Have you restarted holding down the Opt key? That procedure should give you a gray screen with all of the partitions that exist. Then select the SL partition for boot. Also go to System Preferences and Startup Disk, unlock the lock and select the SL partition as the default boot partition, then relock.
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I have an iMAC G5 PowerPC (not Intel) running10.5.8. I sync my iphone to iTunes - but just learned I must have Snow Leopard to do so for my new iPhone 5S. Yet I can't install Snow Leopard as the G5 is not Intel. What do I do? How do I move music and pics? And keep them synced up as I purchase more?
Sorry, but that is correct. You need Snow Leopard to sync your phone and the latest version of iTunes and you old G5 cannot run that.
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I'm running snow leopard. The try to open any .mov file in Quicktime, and I get an error message that says, "The document xyz.mov could not be opened. The movie is not in a format that Quicktime player understands. I'm a recent upgrade to Snow Leopard.
Help!
Thanks, MarkUnfortunately, the error message gives no details about what codec might be missing or what it needs.
If the file can't be opened in QT, it only means you cannot use the QT "Inspector" window to check what compression formats were used to create the file. It does not mean you can't use the Finder "Information" window to check on the compression formats or use a third party media information window (e.g., like VLC which will open many compression formats not supported natively by QT) to determine what kind of data is included in the MOV wrapper. If the file cannot be opened in any app, it is usually a good sign that the file itself is corrupted.
It's a stupid error message. Apple should do better than that.
Error trapping is quite extensive but there are still many areas which require human oversight. The message is telling you that either the container has a problem (e.g., not properly terminated, non-standard, or corrupted) or that one or more of the compression formats used is not supported by your current codec component configuration or that the data was encoded using non-standard settings or preferences not supported by QT or that the fourCC code does not match the data contained in the file or that there are timecode inconsistencies, etc., etc., etc. In short there are a near infinite number of possible problems for which it would be very difficult/nearly impossible to program error trapping depending on your sourcing of content and how you process it before it reaches the player app. Think of it like trying to play a BD disc in an DVD player.
I'll call Apple support when I get a chance.
Chances are good that they will end up sending you back here. In any case, it is often a good idea to post a sample file for examination by other QT users. At the very least, they should be able to tell you if the sample file will play on other systems which would indicate whether or not the file itself is bad and under the best of circumstances whould allow them to examing the file in detail for various common problems. -
My Mac Book Pro is currently runnng OS X v10.5.8. When I check for updates by clicking the apple icon it tells me that my computer is up to date. What is the easiest way to upgrade to OS X Lion? Do I need to get OS X Snow Leopard first?
Yes, there's been no updates to 10.5.8 for quite awhile, next is paid Upgrades.
Snow Leopard/10.6.x Requirements...
General requirements
* Mac computer with an Intel processor
* 1GB of memory (I say 4GB at least)
* 5GB of available disk space (I say 30GB at least)
* DVD drive for installation
* Some features require a compatible Internet service provider; fees may apply.
* Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It looks like they might still have it...
http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA
If it's a core Duo & not a Core2Duo, then it'll only run in 32 bit mode.
Lion/101.7 System requirements
• x86-64 processor (Macs with an Intel Core 2 Duo, Intel Core i3, Intel Core i5, Intel Core i7, or Xeon processor.)
• At least 2GB of memory, I say 6 GB
• Latest version of Mac OS X Snow Leopard (10.6.8), with the Mac App Store installed
• At least 4GB of disk space for downloading, I say 50 GB.
Like Snow Leopard, Lion does not support PowerPC-based Macs (e.g., Power Macs, PowerBooks, iBooks, iMacs (G3-G5), eMacs).
Lion also does not support 32-bit Intel Core Duo or Core Solo based Macs. Rosetta is no longer available in Lion, which means Lion no longer supports PowerPC applications.
http://en.wikipedia.org/wiki/Mac_OS_X_Lion#System_requirements
http://www.apple.com/macosx/how-to-buy/
What applications are not compatible with Mac OS X 10.7 "Lion"?
http://ow.ly/5Iz09
http://roaringapps.com/apps:table -
Where is the best place to get/read information on the pros and cons of updating my OS from Snow Leopard to the current OS?
I have an iMac 27" intel, purchased Nov 2009. I am currently using 10.6.8Apple OS 10.9 Mavericks:
Quick overview:
https://help.apple.com/osx-mavericks/whats-new-from-mountain-lion
OS X Mavericks supports the following Macs that are already running a minimum of Snow Leopard:
iMac (Mid-2007 or later)
MacBook (13-inch Aluminum, Late 2008), (13-inch, Early 2009 or later)
MacBook Pro (13-inch, Mid-2009 or later), (15-inch, Mid/Late 2007 or later), (17-inch, Late 2007 or later)
MacBook Air (Late 2008 or later)
Mac Mini (Early 2009 or later)
Mac Pro (Early 2008 or later)
Xserve (Early 2009)
Transitioning your Mac from Mountain Lion to Apple's new OS X 10.9 Mavericks
http://appleinsider.com/articles/13/10/23/transitioning-your-mac-from-mountain-l ion-to-apples-new-os-x-109-mavericks -
I am trying to upgrade two MACs to Maverick. I have been successful with My Power Mac but unable to get my Imac to load. I am running Snow Leopard on the Imac. When I go to the App Store it shows that it has been downloaded. Any ideas? Any ideas
You stated; " I have been successful with My Power Mac "
A Power Mac is incapable of being upgraded to Mavericks. It is a PPC Mac which can only run versions of OS X up to 10.5.8 and no higher. Any version of OS X higher that 10.5.8 requires an Intel processor to run.
Does the iMac meet the hardware requirements for Mavericks?
Allan -
I have installed the latest OS Lion and now a number of applications do not work. How and where do I go to get back to Snow Leopard 10.6.8
Restore from the backups you made before upgrading.
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My Imac drive just died. Always backed up with Time machine to a WD My Passport. But after connecting it to my other imac (also running Snow Leopard) all the files are missing. I click on backup.backupdb but no files - just applications. Any ideas?
Welcome to the Communities.
We want to help you but unfortunately you have given us insufficient information.
Please find a moment to tell us more about your machine, the model identifier, the OS version, and the total amount of RAM you have. It also helps to know where you are, nothing specific, just the country. Macs do not run on iOS 6.1.6 as your profile says.
Then fill those same details in your profile for future use
These documents may prove helpful .. Solving Time Machine problems Pondini FAQ
http://pondini.org/TM/ Troubleshooting.html -
Is there anyway I can get rid of Lion and get back to Snow Leopard?
Is there anyway I can get rid of Lion and get back to Snow Leopard?
Back to Snow Leopard from Lion install method
Read and print out these instructions, your computer is going to be offline and you wil be cutoff from help until your machine is restored.
Clear the Desktop, Downloads and Trash of anything you wish to keep by placing their files in the respective Documents, Music, Pictures, Movie folders.
Disconnect other drives except the sole backup drive.
Backup ALL your Users folders (Documents, Pictures, Movies, Music etc) manually (drag and drop methods) to a (not TimeMachine) external powered drive (HFS+ journaled formatted in Disk Utility) and disconnect, your going to be wiping the entire boot disk of ALL DATA.
(warning, everything will be gone and not recovered, OS, programs, files, Windows etc all gone.)
Note: You might want to hold c and boot off the 10.6 installer disk and use Disk Utility to format the new blank external drive instead of using OS X Lion if that's hosed. Then reboot into Lion and copy files, may be safer that way.
Here we go!
Hold c and boot off the 10.6 installer disk that comes with your computer and second screen in just STOP there, don't install OS X yet.
Look at the Utilities Menu for Disk Utility.
On the left is the name of your hard drive maker, click it and Erase (format HFS+ Journaled), give it the same drive name as before, and click Erase...
(note: if you want to "scrub" the drive of old files that haven't been overwritten yet, then use the Security Option > Zero Erase, takes a lot longer)
This should wipe the drive of ALL partitions (GUID, OS X and 10.7 Recovery, Windows if present)
When it's done, quit and install OS X 10.6. Then install all your programs from fresh sources and validate/update.
When you setup a first account, use the same user name as before, this way you can simply drag and drop the content of your previous Users folders from the external drive right back into the new Users folders and everything should work peachy. Links in iTunes to music, playlists and iPhoto links especially.
Update OS X to 10.6.8 using the Combo Update for best results.
http://support.apple.com/kb/DL1399
(Note: If your original machine had 10.5 and you want the free iLife that comes with the disks with the computer, then you'll have to install 10.5 first using the same c boot/erase/format methods as above, then update to 10.6 via the disk, then Combo Update 10.6.8)
Final step optional but highly recommended.
A lot of people use a Carbon Copy Clone of their boot drive to a new HFS+Journaled external drive (used only for this purpose) as a "hold the option key" bootable backup in case something goes wrong with their boot drive or need to restore to a previous OS X version.. (in addition to TimeMachine drive for more immediate backups.)
It's not advised to have a Bootable Clone and a TimeMachine partition on the same external drive, as two drives gives hardware protection in case one fails. -
I just purchased MAC OSX Snow Leopard Software update to Version 10.6.3. At present my MACBOOKPRO is Mac OS X Version 10.5.8. Since this is the first time I have purchased new software upgrade for my MACBOOKPRO I would like to know before installation if it will keep my documents, etc. intact or would it lose them? Appreciate any help?
Darci13How to Install OS X Updates Successfully
A. Repair the Hard Drive and Permissions:
Boot from your current OS X Installer disc. After the installer loads select your language and click on the Continue button. Then select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior (4.0 for Tiger) and/or TechTool Pro (4.5.2 for Tiger) to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
B. Make a Bootable Backup Using Restore Option of Disk Utility:
Open Disk Utility from the Utilities folder.
Select the destination volume from the left side list.
Click on the Restore tab in the DU main window.
Check the box labeled Erase destination.
Select the destination volume from the left side list and drag it to the Destination entry field.
Select the source volume from the left side list and drag it to the Source entry field.
Double-check you got it right, then click on the Restore button.
Destination means the external backup drive. Source means the internal startup drive.
C. Important: Please read before installing:
If you have a FireWire hard drive connected, disconnect it before installing the update unless you will boot from this drive and install the update on it. Reconnect it and turn it back on after installation is complete and you've restarted.
You may experience unexpected results if you have installed third-party system software modifications, or if you have modified the operating system through other means. (This does not apply to normal application software installation.)
The installation process should not be interrupted. If a power outage or other interruption occurs during installation, use the standalone installer (see below) from Apple Downloads to update. While the installation is in progress do not use the computer.
D. To upgrade:
Purchase the Snow Leopard Retail DVD.
Boot From The OS X Installer Disc:
Insert OS X Installer Disc into the optical drive.
Restart the computer.
Immediately after the chime press and hold down the "C" key.
Release the key when the spinning gear below the dark gray Apple logo appears.
Wait for installer to finish loading.
E. If updating:
Download and install update(s)
Use Software Update, or
Download standalone updater(s). -
Trying to get icloud, installed snow leopard, now it says I need OSX, but my processor isn't right for it. Is this possible? Do I need to buy a nw computer? will I loose all my mobile me storage?
You will lose the entire contents of your iDisk whether or not you migrate to MobileMe as there is no equivalent in iCloud and MobileMe will be terminated at the end of June. You will need to download any data which you don't have on your Mac already.
Snow Leopard is not compliant with iCloud and most of the facilities will not work. You can migrate from MobileMe to iCloud at http://me.com/move even with Snow Leopard: when asked to confirm that your Mac is running Lion just lie and say 'yes'. Of course you won't be able to access iCloud directly from your Mac.
If you have MobileMe mail set up to collect mail from external POP accounts you should cancel this before migrating, or you may find it still working in iCloud (where it isn't supposed to) and with no way of stopping it.
This will be the situation with Snow Leopard when you have migrated:
Your email, calendars, and 'Find my iPhone' will be migrated to iCloud. Contacts and Bookmarks cannot be migrated from a Snow Leopard Mac.
Your iDisk, together with website hosting and Gallery, will continue to work as before until next June.
Syncing of Dashboard Widgets, Dock Items and Keychains between Macs, and Mail Accounts, Mail Rules, System Preferences, Signatures & Smart Mailboxes between Macs & iOS devices, will cease altogether.
You will be able to access email and calendars on the iCloud website at http://icloud.com provided your browser is reasonably up-to-date.
You will not be able to sync contacts or bookmarks from a pre-Lion Mac.
You will be able to enter the server settings for email manually in the Mail application and access your email.
You will not be able to sync your calendars directly.
Some people have been able to set up calendar syncing by using the method detailed here - this is an unsupported hack and may not be reliable, and may stop working at some future point.
There appears to be no method of syncing contacts (though Address Book on a Mac can be synced with Google or Yahoo address books - I don't know how reliable this is).
There are a couple of third-party solutions which may be of interest.
BusyCal is an iCal-like calendar application with extra facilities: it can sync with the iCloud Calendar while running on Leopard, Snow Leopard or Lion. A single user licence (two machines allowed) is $49.99.
Soho Organizer can sync Calendars and Contacts with iCloud on Leopard, Snow Leopard and Lion. A single user licence (multiple machines allowed) is $99.99.
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