Just got a gift of an Itouch 32G. i tunes was downloaded...and my ipod says cannot connect to the itunes store...pls help me

I just gor an ipod touch as a gift. i need to know what do i do after the download of itunes into my pc. i have the touch connected to my pc. it stated cannot connect to i tunes store....ok and then now what...i am an itouch dummy

Try here...
iPod not recognized in 'My Computer' and in iTunes for Windows
Try disabling a/v software and turning off the Firewall on your PC.
Disable antivirus software
Turn-Windows-Firewall-on-or-off

Similar Messages

Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?

Recently got the new IPad. Every time I try accessing the iTunes store, I get the error message, 'cannot connect to the iTunes store'. Am unable to proceed beyond this. Any suggestion?
I bought it in Thailand and am using it in Kenya.

I have the same issue. How did you solve it?

Cannot connect to the itunes store. Just downloaded the new version.

i just downloaded the new version of itunes and cannot access the itunes store. I have seen other comments that other users have posted and they have had the same issues. i am hoping that it will start working within the next few days as other users have said. if anyone knows of any other suggestions as to what can do to fix this please let me know. i have already tried the suggestions that this website has given me and nothing works. if someone can please tell me if this has happened to them and if their itunes store is now working!!?? and how long did it take to start working again????
the message that comes up:
*Itunes could not connect to the Itunes Store.*
Make sure your connection is active and try again.

Unfortunately I have experienced the same thing, what possessed me to upgrade when the older version worked just fine I will never know. Apple instructions are great if you can understand what they are talking about...is there an itunes for dummies out there??
Having said all that, I ended up restoring my system under accessories, trying to go back to before the upgrade, but don't think I went back far enough. Am not quite sure when I actually made the upgrade and I could only go back a few days. But what did happen was I no longer got the "unable to connect to the store" message, I am connecting, but I have no pictures. The top part of the screen is all blacked out as is any place there is supposed to be a picture.
I also cannot listen to anything, nothing happens if I click on a song. I haven't tried to buy anything, so not sure if that works or not.
Any ideas?
I was dismayed to see that the previous posts were from the first part of March and it is now April. I as a new upgrader still ended up with similar problems. Doesn't Apple fix any of this stuff in a timely manner? A month is plenty of time to find a patch to take care of this.

I cannot connect to the itunes store on my iphone 5. The screen is just white.

When I tap the itunes store buttion. There are no pictures of anything or information on the screen other than top top and bottom information bars. No pictures appear. The screen i just white. Any thoughts? (iphone 5 with ios 7)

Try Settings > Store > Apple ID > Sign out.
Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears, ignore the Slide to Power Off that appears)
Note: You will not lose any data.
Go to the same location and sign in again.

Recently when I log on to itunes, my computer tries to connect to the itunes store and then just remains blank. the screen is white and I cannot even connect to itunes help from the itunes tab ... help!

Recently, when I open itunes I cannot connect to the itunes store. It shows that it is connecting then the screen is blank and remains blank. I cannot even open the itunes help section from itunes. I had to log on to the support sight from my browser. Any ideas????

Hi.
I have spent the past 10 days trying to solve this problem of “iTunes Store” no longer opening.
During this time of emailing backwards and forwards to iTunes Support nothing they suggested worked. All the links they sent didn’ toffer any help. I was basically just being told to delete iTunes and then reinstall it again.
After this long period of emailing each other every day,they finally told me that I need more detailed Technical Help and gave me a phone number to call their Apple Telephone Technical Help line.
When I explained all of the above, the man I was speaking to said did you delete EVERYTHING connected with iTunes, to which I said that I had deleted iTunes so I assumed that would be it. I was then told that this was the problem, I was not told to also delete Quick Time and Bonjour etc., infact everything else connected with iTunes.
So this is the procedure:
Control Panel/ Delete/Uninstall a Program
Then delete ALL of the following: “Apple ApplicationsSupport”, - “Apple Software Update”, - Bonjour, - “iTunes”, - “Quick Time”.
Finally, go to ‘Start’/’Search’ then type in iTunes and then you will see appear a whole string of at least 10 files all with the word ‘iTunes’ in each file name. DELETE EVERY ITEM. You should have now entirely cleared your computer of everything connected with Apple iTunes.
Now, Reinstall iTunes, which will reinstall everything you have just deleted explained above.
Result? It all workedagain!!

Got a question for all you peeps dos anyone know about i phones i have a i phone 3gs which i got unlocked i did a master reset or summin and just had a pic of apple so i plugged it in i tunes downloaded and it now says no service at the top of phone and i

got a question for all you peeps
dos anyone know about i phones i have a i phone 3gs which i got unlocked i did a master reset or summin and just had a pic of apple so i plugged it in i tunes downloaded and it now says no service at the top of phone and i tunes says invalid sim i put the correct sim in it used to be locked too and still says same pls any one with ideas?

hi sorry what happoned is that ages ago i brought a i phone 3gs on 02 network i went to a sml phone shop and payed for them to unlock it. it has been fine till yesterday when i went to reset it from the phone it then turned off and came back on just just an image of a apple for about an hour so i connected to i tunes and it said downloading software after another hr it had finished but then i tunes said in had to insert a sim so i had to un plug the phone from laptop while i did this i put my orange sim in and the i phone said where do i live and had to connect to a internet connection but all the time saying no service where the signal bar is and then says activating i phone it took a few min and said couldnt finish it bec of the signal and to connect it to i tunes to do it so i connected it to itunes and i tunes just keeps saying invalid sim so i took my orange sim out and put a 02 sim in and is still saying invalid sim on itunes?

Have just bought my youngest an Ipod - set up new user account on the computer, created a new email account. However, cannot get this Ipod to connect to the Itunes store. What am I doing wrong? Have spent hours on this!!!!

have just bought my youngest an Ipod. Have set up a new user accout as suggested by the man in the Apple store, got a separate email account and everything seemed ok. HOwever, cannot get it to connec to the Itunes store so cannot redeem any vouchers. I have now spent hours on this and am rapidly losing patience! Can anyone help please.

This may help.
Can't connect to the iTunes Store
What happens whenyou try to connect? Error messages?

ITunes RADIO is not working. "iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again." Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so - iTu

iTunes RADIO is not working.
“iTunes could not connect to the iTunes Store. Make sure your internet connection is active and try again.” Try as I may, as many as ten attempts, trying to connect after restart, after shutdown, nothing works. Just so …
iTunes STORE not “connectable” with my otherwise perfectly-working internet connection, viable, up and running for all other uses.
Simply put, firstly, I can't connect to the internet when I click on Radio. People are quite suspicious that this is Apple incompetence or your company's famous arrogance for this commonly-suffered problem that you won't or “can’t” fix.
Read the many web comments and you won’t be pleased with yourselves: the suspicion is that if you ruin internet radio on iTunes, Apple will somehow make more money on music downloads, etc. Bull.
Also, thirdly, my old playlist of 20 or so internet radio stations in the Ambient category STILL PLAYS !
Then fourth, I installed the latest available version of QuickTime Player 7.app Version 7.6.6 but it didn’t solve the problem either. I had QuickTime Player.app Version 10.2, but substituted what Apple website said was the latest, LOWER NUMBERED QuickTime Player version of 7.6.6
Fifth, I can't connect to iTunes store no matter what I do or what user group's advice I try. So I can’t buy or download anything from iTunes. Bad for business.
Sixth, I updated to the latest version of iTunes but this weird problem remains. All suggested Apple fixes or user group fixes are useless. Where is Apple’s famous technical competency, vaunted customer support?, and user-friendly product reputation? Get it back, please.
Solve this problem of yours ASAP for us, your numerous disgruntled, dissatisfied customers of iTunes. You can do better, should, and really –in all fairness- must.
===============================================================
NOTE: no password for iTunes exists in my Keychain. Is this a problem?
Apple ACCOUNT ID, and iTunes ID password, works but not to access iTunes with my healthy internet connection.
Apple store id It works via direct internet connetion but not through iTunes. Very strange.
===============================================================
FYI, Hardware Overview:
Model Name:                       MacBook Pro
Model Identifier:                 MacBookPro8,2
Processor Name:               Intel Core i7
Processor Speed:               2 GHz
Number of Processors:    1
Total Number of Cores:    4
L2 Cache (per Core):         256 KB
L3 Cache:                            6 MB
Memory:                              16 GB
Boot ROM Version:            MBP81.0047.B27
SMC Version (system):      1.69f4
Serial Number (system):   C0*******F8V
Sudden Motion Sensor:
State:   Disabled
Intel 6 Series Chipset:
Vendor: Intel
Product:            6 Series Chipset
Link Speed:       6 Gigabit
Negotiated Link Speed:           6 Gigabit
Description:      AHCI Version 1.30 Supported
M4-CT512M4SSD2:
Capacity:           512.11 GB (512,110,190,592 bytes)
Model: M4-CT512M4SSD2
Revision:           040H
Serial Number: 0000000012330912E75A
Native Command Queuing:    Yes
Queue Depth:   32
Removable Media:        No
Detachable Drive:        No
BSD Name:         disk0
Medium Type:      Solid State
TRIM Support:     Yes
Partition Map Type:     GPT (GUID Partition Table)
S.M.A.R.T. status:         Verified
Volumes:
disk0s1:
Capacity:           209.7 MB (209,715,200 bytes)
BSD Name:         disk0s1
Content:            EFI
disk0s2:
Capacity:           511.25 GB (511,250,432,000 bytes)
BSD Name:         disk0s2
Content:            Apple_CoreStorage
Recovery HD:
Capacity:           650 MB (650,002,432 bytes)
BSD Name:         disk0s3
Content:            Apple_Boot
Volume UUID:   600737FB-7A29-3BAE-859E-CBFE2E90C39A
<Edited by Host>

This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013

I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes.

I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out.

hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..

Hi Young Prada,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Regards,
- Brenden

I have tried everything to connect to the itune store from in itune, I have tried everything from apple support team, no help. I am able to get everything up on my iphone just not from my PC, Anyone else having this problem

last month I begin having problem connecting to the itune store.from my PC, Have had apple support help but that did no good. Itune will not connect. Tried everything from the troubleshooter page but it did not help. It have been 4 month now. Anyone else have any ideals?

many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Just bought iphone4 and trying to access app store but message reads "cannot connect to the app store"?

Just bought IPhone4 and keep getting "could not activate Cellular data network" - any ideas please?

Hey William,
It sounds as though you are having difficulty with your Mac being unable to connect to the Mac App Store. This article has some steps that may help you troubleshoot -
Can't connect to the iTunes Store - Apple Support
Note that the title is for the iTunes Store, the steps are still relevant.
Thanks for using Apple Support Communities.
Happy computing,
Brett L

ITunes Gift Card and now "iTunes could not connect to the iTunes Store."

My wife was using my computer yesterday and was entering in a gift card number that I gave her. Well, the card had a number missing or something and she tried all types of combinations. After some time she showed me an error (-50 if I recall) and since then I get "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."
It had been working for weeks. So now, I tried a few other applications to get some more information and I found this:
Failed 'authorizeMachine':null
So, can someone tell me what to do, or remove my MAC address from Apple's iTunes store anti-scripting program
Please email me with a resolution.
Nicolas

Me too. I upgraded to 7.02 iTunes. It hasn't happened before till the new upgrade. I'm using Windows 2000. I even renamed My Music, iTunes and iPod to "Old" and reinstalled the disc that came with my iPod Nano. It still will not connect. Make sure your Firewall is not being used while trying to connect. Or your ISP is probably prohibiting use to iTunes Music Store. Maybe a Anti-Virus Software program.
If Apple is trying to fix their bugs due to the new upgrade the are giving, they need to give free music for the inconvenience of their customers not being able to connect. My internet connection is active. My husband is a network guru and even he is surprised it doesn't work. Maybe my Hughes.net ISP is prohibiting use. We are trying everything.
Good Luck to everyone. If you find a solution that works, please email me. Thank you.

I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004)

I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004). I have windows xp and it's running on service pack 2. I have downloaded and redownloaded iTunes many times. I'm getting very frustrated! Please help!

I have the same error for Windows Vista. I read all the community posts and followed the suggested fixes including numerous uninstalls and installs, clearing cache, choosing various SSL TL options, turning off all spyware and nothing has worked. My internet works fine for all my other programs so not sure what is going on with Itunes. I will not buy anymore products through
Apple Itunes.

I can open my iTunes and play my purchased music, but I cannot get into the iTunes store. btw, I just downloaded the new version of iTunes

I downloaded the new version of iTunes, and now, I cannot get into the iTunes Store.

many thanks.
I am in my iTunes application and when I press the link to connect to the iTunes Store, it starts churning, and churning, but never connects. It has churned for hours and when I finally click the "X" to close it, I get error code 11222.
I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Just got a gift of an Itouch 32G. i tunes was downloaded...and my ipod says cannot connect to the itunes store...pls help me

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