Just got a new iMac. I am using CS5.5, everything except InDesign is working. I can't open it. When I try to run the installer it says that "Adobe Suppor Advisor is no longer in use". I am then led to the online site for 'help', but I can't find anything
I transferred everything over with an ethernet cable. All my apps are working... Photoshop... Illustrator... InDesign won't though.
adobe products are especially prone to problems when 'migrated'. they should be properly install using the installation files.
at this point, uninstall your cs 5.5, clean and reinstall using the proper installation files, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
if you need the installation files:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
Similar Messages
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When i try to authorize by computer its saying that "This Apple ID has not yet been used with the iTunes Store." please someone help me
I had this same problem today. I have been battleing it for the past 5 hours, but it worked. You have to create a new account though.
What I did was go to iTunes and click Sign in, then made a new account.
But I didn't want to put in a Credit Card number, so what I did was
Open iTunes
Go to iTunes Store
Search a totaly free app. (I used Google Earth)
Click on the app from the list
Click the button under the icon that says "Free App"
Then it will ask you to sign in or make a new account, Select Make New Account
Follow All the steps on all the pages.
When you get to the page that you select your Credit Card, check "None"
Fill in the rest of the info and then click Complete
Verify your email
I hope this helped you. Strangely, you can only select "None" Under Credit Card if you do it this way. Must be some iTunes bug. -
My wife and I each have an itunes account. We just got a new imac, and want to put all of our media on it. Can we share songs and media from two diffrent accounts on the imac, our iphones, and the ipad2?
Decide which device will be changing accounts. On that device, if you have any photos in photo stream that are not in your camera roll that you want to keep on the device, save them to the camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this phone, not from iCloud. The device(s) that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On My iDevice. Next, set up a new iCloud account using a different Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account.
Finally, to delete any data that you don't want in each account (such as deleting your wife's data from your account, and vice versa) you will have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete it. -
I just got a new iMac and want to use it for iTunes. when i connect my iPhone how do i transfer everything in my iPhone to this new computer?
If you do not have access to your old PC/Laptop and therefore cannot transfer your iTunes library, this document is very useful https://discussions.apple.com/docs/DOC-3141
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I just got a new IMac, and tried to download files from my old PC. When I go to,Finder, I have 1500 files under Developer, an 78 files under Other.
Most of these files I do not recognize. Can they be trashed? Why did they transfer? I used a flash drive for the transfer. Also, is there a way to transfer my older email files to this new computer?
Thanks for any and all help, I really need it.
TomDid you use the Migration Assistant to help set up the new iMac using some of the files in the older PC? Some likely won't mean much, unless you have applications that can use or convert them. There's also a way to use the software Time Machine to import data files from an external or another computer, so you may have used that, too.
Hopefully someone with experience in a similar issue will reply...
Good luck & happy computing! -
Just got a new imac and my iwork software wont work. I have the serial numbers but after migrating from my old mac running OSX tiger it won't even give me that opportunity. I do not have any discs as this was downloaded. Help
Hi, hopefully you guys can help me out, I just
purchased a G5 iMac to replace my aging dell desktop,
and now i'm more or less completely os x dependant
(I've had an ibook for a few months now). Anyway, I
have a few questions:
1. Does anyone know of a (free) mail notifier tool,
that will alert me when I recieve new pop3 mail? I
used to use AIM for this in windows
The built in email program does sound an alert for new messages.
2. Anyone know of a good (free, again) IRC client?
iChat works well.
3. I noticed earlier that my screen was flickering,
it seems to have subsided for now, but is that normal
to encounter in a new display? It wasn't really bad
flicker, but I could see it.
No idea.
4. I leave my desktops on 24/7x365, will that be a
problem with this iMac? Display shuts off of course
after 30 mins
You could set the iMac to go to sleep after non use. My Macs are
always sleeping when not in use, waking them up takes seconds.
Unlike windoze, never knew if it would be locked up or not.
5. Should I get the extended warranty? I'm usually
against them, but I am expecting this computer to
last me at least 3 years (for $1300 it better!)
before I upgrade, as I got that much out of a Dell
and from what I understand, Mac's do not age nearly
as fast as Windows pc's.
It is well worth the cost. Never know what might happen. Also
it is good insurance for future upgrades. I traded in my G4 tower
purchased two years ago for 75% of what I paid for it. Apple care
transfers, giving the buyer the remainder of your warranty.
Thank you for any help,
-Evan -
I just got a new imac, App store says I downloaded garageband update and it says it's installed. But there's nothing new to it. Is there something I'm suppose to do? I restarted the imac, no difference
Weird, that's not the one I was initially downloading but I think that is the one that installed, so I think that solves that. But now the problem is that the one I was updating is no longer being shown. It's over 1gb that had all the loops and instruments.
Now when I try to use say strings lunar strings. It tells me to download at app store. It doesn't show. I go back to garageband try again and says the instrument or loop is currently being installed. But it's not. -
hey sur. my name anas and am from morocco i've just got a new iMac 2011 with OSX 10.7 and i want to downgrade to 10.6 please could you help sur to solve this it
anas guellaf wrote:
it still make 3 bips before starting the IMAC.
That is another problem not related to the Mac OS X version you are trying to use.
Three beeps at startup means you have a bad ram module in the computer. Did you install the ram or did it come from another owner this way? The first problem you need to solve is the bad ram.
When the iMac starts, go to the apple left side of the menu bar, About This Mac, More Info, System Report, Hardware, Memory and see what the report is on the memory...does the iMac report all memory modules that have been installed as OK or does it show bad memory? If there is not any information, you then need to remove the memory modules and restart one at a time to see which is bad.
On the bottom of the screen there should be a small door that you can remove with a small screw driver. You need to lay the iMac flat, disconnect the power cord, remove that small door and remove the memory modules. You can then put two in (if it has four) and see if it starts without the beeps. Do that with each module so you find out which is bad. Once you know the bad memory, you can buy a new module, just like the ones installed, so the iMac starts without the beeps.
Next, you cannot use a DVD for another computer for your iMac unless it is from one that is identical to yours. So, you need to talk to Apple and have them send the DVD for your particular iMac. -
I just got a new IMac & thought
You should post in the forum dedicated to whatever program you are talking about.
Here is a link to a page that has links to all Adobe forums...
Forum links page:
https://forums.adobe.com/welcome -
I just got a new iMac yesterday. I connected my Itouch and it would appear I have lost all my songs! Can anyone help? This is my first Mac and I am very intimidated by it.I
How did you get your songs onto your iPod Touch?
If purchase directly from iTunes you can download them again.
If your iPod is synced to iTunes on a Windows PC, then, sync your iPod to that computer.
If this is your first Mac, are you migrating from a Windows PC?
You may be interested in Apple's support pages on switching to Mac from PC.
http://www.apple.com/support/switch101/ -
just got my new imac last week.But recently I'm very scared to touch my imac because each time touched ,u can feel the electrostatic charge(quite painful). Please advised what to do
Are you getting power from a grounded source? In cold low humidity weather, it would be normal for a static electricity buildup to discharge to anything metal, like after walking over a carpet and touching a metal doorkknob. If that's what it is, it shouldn't be of any concern, but if you are getting that with no apparent reason for a buildup of static electicity, then that's not right.
Message was edited by: WZZZ -
i can't seem to get my iPad to synch with my new iMac. The iTunes prompt says that this computer isn't authorised although i have registered it on iTunes. Any other ideas for how to overcome this block?
What do you mean by 'registered it on iTunes' ? You've authorised your account on your Mac's iTunes via the Store > Authorise This Computer menu option ? And you've copied your library onto the Mac ?
Copying content between computers : http://support.apple.com/kb/HT4527
You may also find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141 -
Is there any way to create a time machine backup to an external hard drive with content already on it? I have a hard drive that i have used for pictures but when i try to run a backup it says i need to start from a blank drive. Can i get around it?
It would be much better if you had separate drives for the pictures and Time Machine backups.....but, if you want to use the same drive for both purposes, temporarily move the folder with the pictures to another location for safe storage.
Run the Time Machine backup on the hard drive and verify that everything is working correctly. Time Machine will format the disk for you in Mac OS Extended (Journaled) as part of the backup process.
Then move the folder with the pictures back to the hard drive with the Time Machine backups.
When you have tested to make sure that everything is working again, then and only then should you delete the folder with pictures from the temporary storage area.
Again....it would be much better to keep Time Machine backups on a drive just for that purpose, and other data on another drive for that purpose. This is clearly one of those times when the fact that you can do something does not mean to imply that you should do it. -
I installed the Dreamweaver trail 5 days , but my computer restored and now its gone and when i try to download it again it says that i have got it.. how do i re install the trail?
Run the cleaner tool and try again.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
I just got a new iMac. And I wondered if I can. Use my yamaha speaker system with subwoofer?
I just got a new Iimac and I wondered if I can use my speaker system from my last pc, the speakers are yamahas with a powered subwoofer ?
If your presumably "amplified" Yamaha speakers have a USB connection, then it should work fine with your iMac by connecting the USB connection and THEN going into your Mac's Applications folder>System Preferences>Sound>select the "Output" tab and select the Yamaha speakers shown in the list below. That should do it.
Hope this helps
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