Just got a replacement ipod mini...

just got my refurbished replacement mini today but my problems aren't solved. my computer still does not recognize this replacement ipod either just like my last one that i sent in for repair. should i maybe try a new USB cable? i have tried both USB ports on my laptop and still no luck. i just figured after all the other problems i had w/ my mini that after getting this refurbished replacement everything would be solved but it's not. i'm just wondering what i should try next.
thanks,
lauren

i tried that and it doesn't recognize it so it doesn't hi-light the restore button. also, it still doesn't charge when i plug it in to my usb port. if i reset the mini while it is in the usb port, it charges but i still can't restore or update the ipod. any ideas of what i should do now since i can't hit the restore or update buttons?
thanks again,
lauren

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