Just got back from the Apple Store...optical drive officially dead
I just got back from the Apple Store, which confirmed what I feared all along. I received my MBP C2D over the holidays and was worried when it had trouble booting up several times. After trying to burn a few cds (some would quit, others worked fine), and a few discs that refused to read or eject I visited the boards to find out that issues with the Matshita UJ 587 were widespread. At this point my computer does not even recognize the ATA or Disc Burning hardware or the OSX disc inside. The only positive to come out of this is the customer service offered by Apple. I took the computer to the genius bar and the computer refused to boot up after the tech installed an OSX disc (hence the stuck cd inside). They are giving me a new computer since this one is brand new, but unfortunately I will have to order it from Apple Care since it is a custom job. For all of you out there with early MBP C2D optical drives that are acting up I feel your pain. Get your computer into an Apple store before the problem gets worse, these optical drives are awful.
Macbook Pro Core 2 Duo 2.33 Ghz Mac OS X (10.4.8)
Thank you. After 2 hours on the phone with Apple Care this morning they finally confirmed what the Mac Genius told me last night. The computer was shipped back this afternoon and I'll post again if there's any trouble with the new unit, I think I just got a lemon with this one...too bad. This is my first Mac so I'm really trying hard to stay positive.
Similar Messages
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Just got back from the Apple store RE: wifi problems. No fix in sight.
I took my iPad into the Apple store this afternoon because of the wifi issues I've been having. The problem I'm having is that the connection frequently drops and I get a message that says "Incorrect Wifi Password". This has been happening a TON lately and is getting really annoying.
The genius at the Apple store tested my iPad on their network and couldn't replicate the problem. Therefore, he concluded that the iPad is not defective. He talked a lot about router technology and basically said that every other router and network other than what's at the Apple store is old technology, that's why it doesn't work. This is an unacceptable answer. He offered no fix or remedy for the problem.
I asked him if Apple is working on a remedy and he said they are NOT because there is NO PROBLEM.
Judging by what I've read on here and experienced, there IS A PROBLEM APPLE!
Since he was convinced that my device is functioning properly and also that Apple is not going to provide a fix or update to address the wifi issues, I asked about the return policy. He said I WOULD HAVE TO PAY A RESTOCKING FEE BECAUSE MY DEVICE IS NOT DEFECTIVE! <--- can you tell I'm yelling??!!
I asked him to help me understand how a device is not defective that can't function as intended on any network other than an Apple network. He said if my iPad works in the store, it's not defective and I'd have to pay the 10% restocking fee.
This is really really not what I expected from Apple, not at all. Since the Apple genius told me that Apple doesn't recognize that this is a problem, and that Apple is NOT working on a fix for it, I am going to return my device to Best Buy this afternoon.
I'm really not happy about this because I really love this device, but it's just not usable if it keeps dropping connections.
I'm having a sad Friday.Good heavens, I can understand why you're having a bad day - and in essence you are absolutely right, if your iPad doesn't work with your network and other devices do, then the iPad is the problem. After all, if you go to Starbucks, a hotel, airport, hotspots provided by cities or any vendors, you can't ask them to replace their routers if you can't connect. It's not your job to resolve infrastructure problems, but it is Apple's to ensure the device is compatible with the infrastructure which exists.
However:
This is really really not what I expected from Apple, not at all. Since the Apple genius told me that Apple doesn't recognize that this is a problem, and that Apple is NOT working on a fix for it, I am going to return my device to Best Buy this afternoon.
I would urge you not to believe this genius speaks for Apple as an authority on the subject. Even if right at this moment, the more complaints, calls and returns they have for wifi faults, the more they will react to the problem, because they have no choice. What they generally won't do (based on past experience) is announce publicly that there is a problem, but it doesn't mean they are not collecting and reviewing data and researching potential solutions.
So, before you return your iPad - and might face the debate on restocking fees - call Apple and discuss the problem, if necessary escalating the call to the next tier up until you get someone who can help you work through it, or arrange for a timely replacement, or a return without you having to face a penalty. Apple are typically very good in customer service, as the surveys show, but that isn't always the case in the early stages of a fault where the issues are not yet clear.
Good luck! -
hello i just came back from the apple store and they had to restore my phone and i just downloaded all my apps and music back but my photos that are on icloud i only got 80 out of 768 back. what do i do to get all of them back?
If you tried to restore to your iCloud backup and your photos didn't fully restore, first go to Settings>iCloud>Storage & Backup and make sure it isn't still in the process of restoring.
If the restore is complete and all your photos weren't restored, all you can do is try restoring the backup again. You might try the solution posted by ezjules in this discussion: https://discussions.apple.com/message/19518589#19518589. This involves opening the photos app after the phone restarts and you provide the passwords for your Apple IDs, then leaving it open for the remainder of the restore process. -
I just got home from the Apple Store getting my iphone 4S fixed. I now have "Invalid Sim". Can someone please tell me what to do?
What does it say when you look at Settings=>General=>Carrier?
Did it work with that sim in the Apple Store? -
Just got back from the O2 store, iPhone activated, sync'd and....
I gotta say, its awesome. Even better than I was expecting.
I know this isnt a support question but its positive feedback.
I did my research before I bought the phone, so I new what it did/didnt do.
Activation was a breeze and Im just blown away, its amazing!I had the same trouble-free start up (once Carphone Warehouse had finally processed my sale – that took just under 50 minutes). It's everything I hoped for. Magnificent.
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I just got home from the Apple store where I was told I need a new battery. The new battery is in, The charger light is bright green the icon reads 28%, and has flashed not charging a few times. I thought the green light meant the battery was charged? In fact the percentage is decreaciingand now the light is a light green flicker. Is something else wrong?
The Apple store already told you what was wrong.
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I just got it back from the apple store and they reset it (becuase it kept shutting down and not turning back on).
I put in a new password because i needed to start over from factory settings, but now it doesnt let me log in anymore. (I don't know if this is because it doesnt accpet my password, or I forgot my password in less than 5 minutes, or because when i typed in my new password, i typed it in wrong twice)
Command R doesnt work, all i hear is a sound, but nothing happens.What I don't understand is why it is rejecting a password I am creating.
Perhaps the password you are creating is too short, or has characters that are not allowed, or is not secure enough because it is a word in a dictionary.
FileVault may have standards for what it considers an acceptable password. If the password is part of the 128-bit encryption scheme, it might have to be 16 characters, for example. (Don't know if that is true, but it's a possibility.) Check your documentation for password requirements. -
TS1888 I got Compressor from the Apple Store: how to reinstall?
I got Compressor from the Apple Store: how to reinstall?
Thanks Russ.
I've signed in and clicked on my account but I don't see any history of my orders (there should be several - FCPX, Lion, Aperture...)
Where should I click?
update: found it.
Hope it works this time - otherwise Compressor has been a complete waste of money. -
My IPad2 just got fixed at the Apple Store, but it looks like they loaded up the latest iOS. When i got it home and mated it to ITunes(MacBook Pro), I was prompted to load the latest OS into my main computer which now runs on OS X version 10.5.8...how do i get the latest OS so i can get the latest iTunes and am i looking at problems with the MacBook buy leap frogging so many OS's?
Buy Snow Leopard here: http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Install it, update to OS X 10.6.8 using Software Update, and then you'll be all set with iOS 7. -
My Imac was just repaired at Apple Store and I have no sound. The Speaker Icon is not on???
Check the Sound system preferences. If the volume is turned up and the Mute checkbox is not marked, you don't have anything plugged into the headphone/output jack, and testing the Alert Volume on the Sound Effects pane doesn't generate a tone, then the technician may have failed to properly reconnect the speakers and you'll have to take the Mac back to the Apple Store. First, though, try resetting the PRAM:
http://support.apple.com/kb/ht1379
Regards. -
Just got back from At&t store and manager said 2G people NOT ELIGIBLE
to get unlimited data plan for $30. Said 2G is on different network and he doesn't have option to do that...I'll need to pick a new data plan just like a new At&t customer. Does At&t have an official statement on this? Is this for real or is he just misinformed?
He also said that I can't pre-order the phone through Apple and only can go through At&t. WHAT SHOULD I DO? Should I just pre-order it online to be delivered to my house? Please give me some input.Copied from this link.
http://www.att.com/gen/press-room?pid=18004&cdvn=news&newsarticleid=30863
iPhone 4 and iPhone 3GS customers can choose one of AT&T’s new data plans: DataPlus, which provides 200MB for just $15, and DataPro which provides 2GB for just $25. *Existing AT&T smartphone customers upgrading to iPhone 4 or iPhone 3GS are not required to switch to a new plan, but can choose to do so.*
Switching from the unlimited data plan for the original iPhone to the unlimited data plan for the 3G and 3GS prior to this change requires chancing from paying $20/mo to $30/mo, but you are an existing smartphone customer and you are not required to switch to one of the new plans.
You can pre-order the iPhone with Apple or with any retailer for the iPhone that is accepting pre-orders.
This manager must be on commission or is an idiot. I would call AT&T customer support to report this AT&T store manager gave you incorrect and/or misleading info. Since he did so with you means he is probably doing the same with others. -
Just got back from buying the iPhone
Just got back from the Apple Store, and finally got the 8 GB iPhone. I've heard the stories, read the discussion boards, but I love Apple products so I'm making the shift. I put the clear protector that I bought a few weeks back on before I even touched the screen (great product). I have a Vaja case on its way, should be here Thursday so I think I will wait to activate it until then (should be fun looking at the iPhone on my desk every day not being able to use it).
I'm going to be syncing to 2 computers like a lot of other people I have read. My Outlook 2007 from XP for my contacts & calendar and my PowerBook for my music, movies, and media.
I'm switching wireless carriers, also, so those of you actually HAPPY with their iPhone, that's what I need to be hearing right now. Sorry for the post, just excited to finally get this thing!iphonechik wrote:
*> igot2n0 wrote:*
*> No, I call it answering the question. I would call it SPAM if I had a financial interest in the question. I do not. I see it as being no different from the from the person that provides a link for the holster/case that is asked about. The last time I checked they charge for those too.*
*No, I call it answering the question. I would call it SPAM if I had a financial interest in the question. I do not. I see it as being no different from the from the person that provides a link for the holster/case that is asked about. The last time I checked they charge for those too.*
Don't worry about... I was a bit "perturbed" about his comment.. but then I thought "Why fuel the fire?"... Everyone has dreams, and if his dream is to one day be a MOD on these forums, then I firgured that's why he comments the way he does..;)
BTW, funniest $6.00 I've ever spent. (Everyone loves it...kids think it's magic!)
Can I sell real beer and popcorn on this forum, not to kids iphonechik fret not.... and for 6 bucks thats like two beers -
for some reason , when i restore my iphone 4s to factory settings my headphones work when listening to music or youtube videos but when i backup my information onto it , it only comes out of one ear bud and i just got a new one from the apple store. my old iphone 4s audio jack was messed up but i just got a new one with my warranty , can anyone help me please.
It doesn't matter what it is in your backup that's causing the problem because you can not selectively restore things from your backup. It's all or nothing.
Set you phone up as a new device and start over. -
I want to get my phone unlocked. It is a replacement handset that I got from the Apple Store but my carrier says that it is not listed with them.
You'll need to go back to the Apple Store. We're just users here and there's nothing we can do to help you.
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Re: Mail virus and Trojan issues
21-Jan-2013 14:58 (in response to Memoire)
Hi please help.
I have a iPad 2 , not jail broken, just 2 months old fresh from the apple store. Recently I have been directed to **** sites or a fake bad oink **** application, through various applications. From google chrome app, the photon app and safari.
I always delete cookies and cache on exit. I use photon and puffin to watch flash player videos on tv series site with links such as put locker. I heard that there is no virus for the iPad but Trojans do exist.
Pleae help, at first this was just happening with photon app now in 3 different apps, and it is directing me always to the same **** site. I don't watch **** so it's. it from cookies or whatever and my iPad has been randomly turning off and also the videos are working really badly now. Also there is a message red alert staying untrusted site and hacker may be intercepting your device. What is going on? Please help
Is their a new redirecting Trojan or virus for iPad 2. ? If yes how can I remove it and will it cause permanent damage to my device? How could I have got this virus and in 3 apps. I'm also,worried as I use my iPad to buy things online etc with my credit card. What shall I do?.. Do I restore my device? How do I do that as I cannot connect to iTunes as I do not have a computer, just my iPad. Any help appreciated thanks.AlaskanElizabeth wrote:
Happily- perhaps the most legit tech site on the Internet- cnet:
http://news.cnet.com/8301-1009_3-57506159-83/apples-ios-and-android-are-new-favo rite-malware-victims/
They broke a story on sept 4, 2012 titled "apple's iOS, the new favorite malware victims"
Despite the dramatic title of the article, the only mention of iOS in the body was this:
Even though malware is increasing in iOS, it still remains relatively low compared with other operating systems.
And, it provides no examples or other documentation. And, unlike you, I don't consider CNET "the most legit tech site on the internet". I find them to be generally biased in their reiviews and heavily influenced by advertisers.
http://www.forbes.com/sites/timworstall/2012/06/26/yes-apples-machines-really-ca n-get-viruses
The Forbes article descibes issues with the Mac OS, of which there always have been some, though certainly far fewer than there have been on the Windows platform. It goes on to speculate :
All those iPads, iPods and iPhones? Is this going to be a juicy enough target for the virus and trojan writers to at least attempt to attack, even given the difficulty of doing so?
Again, the Forbes article doesn't mention any current viruses, trojans or malware that exist which will affect an unjailbroken iOS device.
http://www.huffingtonpost.com/2012/05/15/iphone-malware-kaspersky_n_1515074.html
And, the HuffPo article quotes Grebennikov thusly:
"Our experience tells us that in the near future, perhaps in a year or so, we will see the first malware targeting iOS," Nikolai Grebennikov, Kaspersky's chief technology officer, told Computing.
Again, even Kaspersky doesn't say such things exist now, merely that they might.
Speculation about what might happen in the future or articles focusing on the Mac OS or Android are not terribly relevant. So, if you do have any other citiations, preferably from a source that doesn't derive most of is revenue from the companies it reviews, that document a virus or trojan that affects an unjailbroken iOS device, I would be interested. I have not been able to find any. I thought, perhaps, as a professional, you might know of some.
Thank you.
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