Just got FiOS installed today and was given a horrible DVR. Is this normal?

The box is a Motorola QIP6416-2. After an endless installation, I finally got to sit down and play with my new service and was shocked that:
The DVR guide was not in HD. It's pillarboxed, fuzzy and very hard to read.
The performance of the interface is glacial. It often chokes during usage, queuing up button presses then performing them all at once. Just flipping through the guide is painful.
The signal is limited to 1080i. I'm probably just mistaken, but I swear I read that FiOS was 1080p.
The picture is not particularly crisp despite what Verizon claims in its adverts. The HD channels I looked at had a softness to them (though no pixelation).
The guide itself is terribly designed, just an awful, awful user experience. I can't believe I'm saying that after coming from Time Warner Cable's DVR!
A quick Google search turned up complaints about this DVR from 2010; that's like 15 years in technology!
I spoke to a Verizon rep and he said that I can upgrade to a 7216 (He offered this VERY reluctanlty and insisted he had to justify it by saying my current DVR was defective. **bleep**?), but he swore up and down that all of the above issues would exist on all boxes. He also mentioned the ability to pay an upgrade fee for a 7232 500GB box, but said it would only buy more storage and not better performance.
Any suggestions or advice about the various models and which I should be looking to get?
So far, not a great experience with FiOS, I'm disappointed. 

JohnCF wrote:
The 7232 is just a 7216 with the 500GB drive instead of the 160GB drive.
Nope.  The 7232 has more memory (although the same size drive), has a faster CPU and newer chipsets.  It is also "greener" using less power.
Also most 7216's now going out have 500gb drives instead of the original 160bg.  And probably all are refurbished rather than new.

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