Just got I pad 3 apparently new. How long does the apple support last?

Can't pair device on Bluetooth.
Unable to make FaceTime call but can receive them.
Model of this I pad 32gb wi fi (not 3G)

How long will my iPod service take?
If you choose to use the Online Service Assistant, or service via Apple Technical Support: If your iPod is not personalized, you can expect service to be completed within approximately one week from the time you send your iPod to Apple. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.
Apple - Support - iPod - Service FAQ

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