Just got iphone 5s today but fingerprint wont complete just keeps saying try again. Has anyone else had this trouble?

Just got iphone 5s today but fingerprint wont complete just keeps saying try again - has anyone else had this problem?

Hey Lewis1306,
Thanks for the question, and congrats on the new iPhone 5s!
I understand you are experiencing issues with Touch ID. The following article provides some troubleshooting steps that may be helpful:
iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883
Resolving issues with Touch ID
1. Verify that you are using the latest version of iOS.
2. Ensure that your fingers and the Home button are clean and dry.*
Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning. Make sure that your finger touches the metal ring around the Home button.
3. If you are using a protective case or screen protector, it must leave the Home button and the surrounding ring completely unobscured. If it doesn't, remove the case or screen protector and try again.
4. Tap Settings > General > Touch ID & Passcode > Touch ID and verify that:
- iPhone Unlock or iTunes & App Store is enabled.
- One or more fingerprints have been enrolled.
5. If one finger isn't working, tap Edit in Settings > General > Touch ID & Passcode > Touch ID > Edit to delete and then reenroll the finger.
6. If that finger still isn't working, try enrolling a different finger.
7. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.
* Moisture, lotions, sweat, oils, cuts, or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.
Thanks,
Matt M.

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I am really sorry that you have had so much trouble getting your Caller ID up and going. I'll be happy to help you out with this and get it working for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
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