Just got iPod shuffle for a new family member, but it won't work

I got an iPod (nano) for christmas this year, and that one installed fine. Yesterday was my mom's birthday, so we got her an iPod (shuffle). Since we all share a computer, and iTunes is already hooked up to this one, we figured it would work. When she plugged it into the USB port, well nothing happened. I've been going through everything since I got home about an hour ago. I can't find anything about installing a second iPod to iTunes. Anybody feel like helping?

Who did you get it in the mail from? Apple, Verizon, or someone else? What model iPhone? Some models need to be activated by Verizon. There's a number you can call to activate it; check your Verizon documentation.

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