Just got my brand new ipod touch please help

I just go my 3rd generation ipod touch and when I try to turn it on there is a usb and a itunes cd with a music note on it please help.

Welcome to the discussions.
It sounds like [this is the screen|http://support.apple.com/kb/TS1275] you are seeing. I think that will help guide you through what to do.

Similar Messages

  • I have just recieved a brand new ipod touch 8GB, it wont turn on and it wont either charge or recognise connection through ITunes. I have tried the hold down home and the power button together but no luck. Its absolutely dead, any ideas please ????

    I have just received a brand new IPOD Touch ,it will not turn on, i have connected it to my cmputer, it does not show that its charging and is not recognised in Itunes. I have tried the holding down the power and home buttons which also didnt work. Any Ideas Please ????

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar    

  • I just received a brand new iPod touch as a gift. But when I try to play music on it the speaker is extremely slow. When I plug in headphones I hear nothing. Tried multiple headphones. Tried a restore.

    I just received a brand new iPod touch as a gift. But when I try to play music on it the speaker is extremely slow. When I plug in headphones I hear nothing. Tried multiple headphones. Tried a restore.  It never dropped or anything 

    Try here:
    iPod touch: Hardware troubleshooting
    You said you restored the iPod. Was the restore successful, that is, it went though all the steps without errors?
    Try a restore to factory settings/new iPod if yuhave not doe so so far.
    Are you  using the headphones that came with the iPod? Are you inserting the plug fully
    Have you tried another set of headphones in the iPod?
    The speaker is not that loud.

  • I just opened my brand new iPod touch 4th generation, and it's frozen with green, vertical lines. Does it have to be replaced?

    It's Christmas morning and my parents bought me a new iPod Touch 4th Generation 4G 32GB. I started charging it, 5mins later I walked back into my room and there I saw it - frozen, white screen with light green, vertical lines. It's brand new, and I just opened it about 5mins prior. I never dropped it, it never touched water. My mum bought it at the nearby Target. I opened it, in it's case and everything. So I have no clue what happened. I really hope the workers at Target didn't just sell me a broken iPod. This really stinks, and I really hope somebody can help me. I feel terrible for my mum having spent so much on it. So please, someone help me out.

    Hello planb77 / PANIDORA, I'm having the same problem. I'm using my iPhone 5S or my iPad Mini cable and wall charger to do it (both originals) , and the iPod Shuffle does not charge at all, doesn't matter if is direct on the wall or trough my Macbook Air.I 've restored it once, but nothing has changed. What else can I do?

  • Hi i got a brand new ipod touch 4g a week back.as my friend said i jailbroke it with redsnow.but now i try to restore itunes is showing unknown error(3194).what to do?

    i jailbroke my new ipod touch 4g with redsnow and as i have no wi-fi i installed appsync and installous by placing .DEB files of the same in cydia via i-funbox on my pc and rebooted ipod.then i was able to intall any app.but i found jailbreaking is not good and voids warranty i tried to restore it.i-tunes downloaded the ios and then i tried to restore ipod i-tunes says 'unknown error(3194)'.i have latest version of i-tunes installed(10.5.3).i also have a broad band connection.
    i once tried to get SHSH blobs from tinyumbrella and i-faith but did not succeded.
    now ipod is very slow,stucks and also i-books is not supporting(shows configuration error.restore ur ipod).
    so for all these reasons i want to restore my ipod.so please help me.thank you guys.

    That is not true. Jaibreaking is not illegal and Apple can't seize your device if yu do.  The can just refuse service like help in this Apple forum.
    See:
    Jailbreaking iPhone Is Legal, U.S. Government Says - ABC News

  • HT201442 Just bought a brand new ipod touch a month ago and went in to iTunes. There was an update for me so I downloaded it to my ipod and then it went into recovery mode. Tried to restore it in itunes but was told this device isn't eligible.  Help!!

    Just bought a new ipod touch a month ago.  Went into itunes to burn music and had an update to download which I did. Then I get a message that my ipod has gone into recovery mode. It's locked up with a black screen with iTunes logo and picture of a plugin on the screen. Tried to restore it as recommended but itunes said this device isn't eligible for the requested build. Error codes 3194 and 17. This is very frustrating considering the cost of the ipod and how new it is. Now what do I do?  Buy another one? Can anybody fix these types of things? Is this a common occurance or am I just unlucky?

    Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
    iTunes free download from www.itunes.com/download
    Then...
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    Restoring  >  http://support.apple.com/kb/HT1414
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...
         Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • I got a brand new iPod Touch but I'd like to know if I could exchange or return it so I can get the new one. It has no scratches and hasn't been dropped.

    I want to know if this is possible. I'd obviously pay what's left for the newer version, but I don't even know if this is possible. Again, my iPod has zero scratches, hasn't been dropped, brand new. I had a case on it the whole time. Please reply! Thank you.

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I got a brand new ipod touch 5th. i backed it up and now it won't turn on. Why? what's going on?

    I bought a 5th generation iPod touch. everything was working fine. until I tried to back up my music from iTunes. it said it would restart after "backing up" and it didn't. this is the second iPod this has happened to. I left the last one on the charger and plugged in for a whole night and half a day. and it still wouldn't turn on. So I returned it thinking there was something wrong with it internally since I got it at Wal-Mart . now it's happening again and this time I just went to the apple store to since it was the most reliable place to get an iPod but it's still happening . how long am I suppose to wait? or am I doing something wrong? All the iPod information is showing up on iTunes. and it's all up to date.
    what's going on?

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

  • I just got a brand new ipod shuffle and every time i plug it into my computer it shuts down itunes. What's going on?

    Its a brand new 2 gb ipod shuffle and has never been connected to a computer before.

    It would be interesting if it could "talk" to iTunes on a different host computer..if it couldn't it sounds like it would be some type of hardware problem, and would involve a warranty replacement of the new device.....wish I had a better answer...

  • Just registered a brand new iPod Touch for my daughter (created new user name and password) but when she went to App Store and typed in aforementioned Apple ID and password it tells us these are incorrect when I know they are correct. What's up?

    The title says it all.
    Please help.
    Sam

    - Go to Settings>iTunes and App Store and sign out and sign back in
    - Reset the password and try again. After  resetting the PW sing out and sign back in
    How do I change or recover a forgotten Apple ID Password?
    If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information.

  • I just bought a brand new Ipod touch but when I went to update it, a screen keeps popping up saying that the apple mobile device (recovery mode) was unable to install to my ipod and the ipod will keeps showing me the connect to itunes, what can I do?

    i really need help with that

    Maybe here:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    Otherwise com back with the exact wording of your error message. The one you gave does not seem correct.

  • Brand new Ipod touch 5th generation won't charge.

    Hi! So i just got my brand new ipod touch 5th generation in the mail. I went to turn it on but there was no power, so then i plugged it in to charge, but now every time i try to turn it on, the red battery charge symbol shows up, and its been charging for an hour now. I have used many apple products before and they usually dont take that long to charge. Does anyone know what the problem is?
    PLEASE HELP!
    thanks.

    Not Charge
    - See:      
    iPod touch: Hardware troubleshooting
    - Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar                 

  • Itunes asks to update my brand new ipod touch.. I do and now it wont work at all!!!

    just got my brand new ipod touch ... working good then itunes wants to update so I do now my ipod doesnt work at all! all I get is the apple and a line on face and wont even turn off!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • Brand new iPod Touch 5g won't activate

    Just got a brand new iPod touch 32g and it's not activating?? I have no idea what I'm suppose to do and couldn't find any answers on google so I came here. The iPod won't let me do anything else, I'm basically stuck. This is my first apple product and its not a very good first impression.

    yes me too im having the same problem n i cant do anythin

  • ITunes said its synced but no songs in brand new iPod Touch - help!

    Just got a brand new iPod Touch and when i try to sync up to iTunes account, it says synic is completed but no music has come
    over onto device.

    Did you select any music to sync?
    iPod touch User Guide (For iOS 4.3 Software)

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