Just got my new iPad Air and noticed that the screen calibration is off. For example if I select the circle to place something there I have to select outside of the circle to make it happen. I did not have this issue on my previous iPad.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
If no fix, Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
 Cheers, Tom

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Just bought my new macbook air, i noticed that my version is os x 10.9 (btw its 2013 model). how can i upgrade it to the latest version? it only shows apps such as numbers etc on the software update on app store

just bought my new macbook air, i noticed that my version is os x 10.9 (btw its 2013 model). how can i upgrade it to the latest version?(to 10.9.2 or 3?) it only shows apps such as numbers etc... of the software update on app store.

Here is a link to download 10.9.3 Update (Combo) manually:
http://support.apple.com/kb/DL1746.

Just got a new macbook air and every time I close the cover and then reopen it later the mouse pointer freezes. I've just updated the operating system but no help Seems like it might be a software problem with mousepad. Its only 3 weeks new !

I purchased a Macbook Air on 01st October and from day 3 every time I close the cover and reopen it later the mouse pointer is frozen
I updated the operating system today but no change.
Any one else having this annoying problem. Seems like a software glitch to me.

http://www.microsoft.com/mac/support
http://answers.microsoft.com/en-us/mac/forum/macword?auth=1
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/microsoft-wor d-for-mac-2011-will-not-open-error/ecc42616-6f49-40bb-b8f5-e21c711ea359

I just got a new Mac air and I can't find Microsoft word or excel? Do I have to buy the software from the App Store?

Does Microsoft word and excel come automatically with a new Mac Pro 13 inch laptop?

yes you have to buy same...., but you dont buy Microsoft products from the APP store, its a Microsoft product
Microsoft Office for Mac | Office For Mac
www.microsoft.com/mac
There is a FREE version nearly identical , many people love and use it
OPEN OFFICE
http://www.openoffice.org/

I just got a new ipod 5 and when I plugged in the charging cord that came with it, it says it is not supported, and may not charge. It worked the first few times, but now it won't charge at all.

I just got a new ipod 5 and when I plugged in the charging cord that came with it, it says it is not supported, and may not charge. It worked the first few times, but now it won't charge at all.

- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. Some 5G iPods were shipped with Lightning cable that were either initially defective or failed after short use.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store. The cable as well as the iPod, is covered by the warranty.
Apple Retail Store - Genius Bar

Hi I just got my new Apple TV and I cant figure out how to connect it with My MacBook Air (11-inch, Late 2010- Processor 1.4 GHz Intel Core 2 Duo) OSX Version 10.8

Hi
Hi I just got my new Apple TV and I cant figure out how to connect it with My MacBook Air (11-inch, Late 2010- Processor 1.4 GHz Intel Core 2 Duo) OSX Version 10.8

Are you referring to mirroring or you just unable to set up homesharing.
AirPlay Mirroring requires a second-generation Apple TV or later, OS X 10.8 or better and is supported on the following Mac models: iMac (Mid 2011 or newer), Mac mini (Mid 2011 or newer), MacBook Air (Mid 2011 or newer), and MacBook Pro (Early 2011 or newer). It also requires the computer to be using wi-fi.

Just got a new macbook pro and transferred files from my old macbook. Everything is fine except my iphoto will not show photos.

I just got a new macbook pro and transferred everything from my old macbook. My photos show up as thumbnails in iphoto, but if I click on them, a "?" pops up for all of them!

Copy the Library over manually.
To move an iPhoto Library to a new machine:
Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
But however you do choose to link the two machines...
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then launch iPhoto. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.

I have just got a new macbook pro and want my itunes library on it.

hi, i have just got a new macbook pro and set it all up apart from my itunes library. yesturday i tried plugging in my ipad and iphone but this didnt work. i have tried clicking homeshare and have it turned on on both of my laptops but my itunes library has not synced. how do i transfer my itunes library?

MissGraceB wrote:
... how do i transfer my itunes library?
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
An Added Bonus is that you will have a Backup of iTunes.
Also... Have a look at these 2 Videos...
http://macmost.com/moving-your-itunes-library.html
http://macmost.com/moving-your-itunes-media-to-an-external-drive.html

HT1338 I just got my new iphone 5 and had to upgrade my mac (version 10.5.8) version of i tunes. Trying to install and it says i need 10.6.8 or later. What can I do to get this phone installed?

I just got my new iphone 5 and had to upgrade my mac (version 10.5.8) version of i tunes. Trying to install and it says i need 10.6.8 or later. What can I do to get this phone installed?

Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so Contact Apple in your Country to Purchase a Snow Leopard Disc...
http://support.apple.com/kb/HE57
In the US...
1-800-MY-APPLE or 1-800-676-2775
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...

I have an old Mac with OS X 10.6.8. I just got a new MacBook Air. I want to transfer my Office 2011 to my new computer. I have the product code. How do I do this?

I have an old Mad with OS X 10.6.8. I just got a new MacBook Air. I want to transfer my Office 2011 to the new computer. I have the product ID number. How do I do this?

You may get a dialog box indicating you need to contact Microsoft to activate it if you've used up all your activations (2 for the professional version or 3 for the home/student version). Don't worry - you won't be hassled, just explain that you just bought a new computer and you are transfering the license.

TS1567 i just got a new iphone 5C and it wont show up on itunes under devices. my old iphone and my ipod nano both show up. help!

i just got a new iphone 5C and it wont show up on itunes under devices. my old iphone and my ipod nano both show up. help! i tried all of the apple 'solutions' and none worked. the only thing i did not do was delete and reinstall itunes because i did not want to lose anything

As you connect your ipod to iTunes, an option in the upper right of the screen will appear. When you click this, it will show the different menu for your ipod.

HT1338 I just got a new I phone and it requires new software for my osx version 10.5.8 but the new software won't intall. It says I need the thing I'm installing to install it?

I just got a new I phone and it requires new software for my osx version 10.5.8 but the new software won't intall. It says I need the thing I'm installing to install it?

You need to contact Apple and order and purchase the next Upgrade Disk, Snow Leopard 10.6.3, install that and then update that to 10.6.8. You didn't give enough information to know if you need to then Upgrade that to Mountain Lion 10.8 in the Mac App Store by purchasing that, Or even IF your computer is capable of Upgrading to 10.8.
OS X Mountain Lion system requirements
To install Mountain Lion, you need one of these Macs:
iMac (Mid 2007 or newer)
MacBook (Late 2008 Aluminum, or Early 2009 or newer)
MacBook Pro (Mid/Late 2007 or newer)
MacBook Air (Late 2008 or newer)
Mac mini (Early 2009 or newer)
Mac Pro (Early 2008 or newer)
Xserve (Early 2009)
Your Mac needs:
OS X v10.6.8 or OS X Lion already installed
2 GB or more of memory
8 GB or more of available space
Hope this helps

Just got a new mac mini and I can't figure out how to authorize it. Help!

Just got a new mac mini and cannot figure out how to authorize it. Help!
m

Link your phone number and Apple ID for use with FaceTime and iMessage

HT1414 I just got a new iPhone 4 and I tried to download some songs from my itunes account and it bricked my phone so now my new phone is locked and I can't use it. What can I do to resolve this?

I just got a new iPhone 4 and i tried to download some songs from my itunes account onto my phone and it bricked my phone! So I can't use my phone, it's locked. It shows a plug going into an adaptor frozen on my phone. How can I resolve this problem? I got my phone at Verizon yesterday so I went back to see if they could help me today and they didn't know anything about it at the Verizon store. Theyy said to try IMac store here in town...

Ask the Verizon store to exchange your iPhone for a different iPhone 4.
UPDATE - Sure, try ckuan's solution first. Then use mine if that fails.
Message was edited by: sberman

I just got a new MacBook Pro, and I tried to bring across my files from my last mac using time machine. After it was done copying I can't find my files anywhere but the space (about 130gb) has been used on my hard drive. Help please!!

I just got a new MacBook Pro, and I tried to bring across my files from my last mac using time machine. After it was done copying I can't find my files anywhere but the space (about 130gb) has been used on my hard drive. Does anyone know how I can get to them? I did change my user name from 'user' while it was copying, could this have something to do with it?

You don't want to do that by copying.
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Just got my new iPad Air and noticed that the screen calibration is off. For example if I select the circle to place something there I have to select outside of the circle to make it happen. I did not have this issue on my previous iPad.

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