Just got Nano back from service. Worked for 5 minutes, back to old problem.

Question

I recently sent in my Nano because the click/scroll wheel became non-functional. The only response I would get from it would be from resetting it, after that, I was unable to get any response from the Ipod. I sent it in for service, and the expedient "service" was excellent. I got it back yesterday afternoon, turned it on, saw it was working. I proceeded to attach it to my computer via usb cable, updated it and added songs to it. Turned it on to see the songs were on it, and didnt use it until today. I grab it in the morning for the ride to work, and I change songs about 10 times, and......unresponsive. Went to change songs again, and nothing.
Again, all I can do is hold the menu/center click to reset it, and it is completely unresponsive beyond that.
I refuse to pay Apple another $32 within a 7 day period after "fixing" my Ipod. Is there any way to email them, or get in touch with an actual live person? Because this is ridiculous. The thing is 9 months old, and has never seen outdoor use, or even been out of its neoprene sleeve. Its pretty much seen car duty, and thats IT.
Signed,
Unhappy in Mass

Answer 1

From what I was told by one of the forum Mods a while back, Apple engineers have determined that this is caused by not allowing the firmware update to finish the installation before disconnecting the iPod. Try these steps.
Reset the iPod.
If the reset doesn't help, then put the iPod into forced disk mode.
How to put the iPod into disk mode.
Now connect the iPod to the computer. This step may immediately take you to the iPod's normal display screen. Reset the iPod to exit disk mode.
If you still have the white screen, then you should use the updater to restore the iPod.
Wait until the restore has finished before disconnecting the iPod. If you're unsure, wait at least 20 minutes (it's probably overkill but best to be sure). In my experience, the software updater for version 1.1.1 (and later) takes longer to complete the process than previous updaters.
That should cure the issue.
If however it doesn't, and your iPod is still non responsive (doesn't reset, nothing on the screen or button presses don't work), then it will have to be sent away for service.
See: iPod service request.