Just got this Laptop and the audio is not working for videos

My operating system is Windows 8.1 with Bing. I just got this laptop computer for my college work and love it, but my audio does not work when I watch Videos. The laptop makes a weird tappign noise often. I need my audio to work for my course work online. The audio when I watch videos online either does not work at all or it breaks up as I am handling the laptop in the m hands. I have already did troubleshooting tests on the laptop and it can not find any problems but I know something is not right due to the noise and now my audio not working Please help me or tell me how HP can fix my laptop in a speedy mannor. It needs to go to the shop. That noise irritates me and I know that any kind of laptop pc is not suppose to make noises like that. The audio must work for my to complete my college homework and classwork online.
Thank you for any assistance you may be able t give me. Lindsay

Scroll down on the page and fill out the form to contact HP Warranty Support:
https://support.hp.com/us-en/contact-hp/product/HP-15-r000-Notebook-PC-series/6875200/model/7531307
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Just got this Laptop and the audio is not working for videos

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