Just got Zen Micro. Need some HE

Hi!
I just got the Zen Micro (5 GB). I installed the cd, and I'm not sure what firmware is, and if it's already installed or I have to do it myself. I didn't read anything in the instructions that said anything about it. What is it and why do I need it's Where do I get it's I tried to transfer songs, but when I plug in the USB cable to my Zen Micro, it says.. "Player not found". ? Any ideas? Am I doing something wrong? Sorry! I'm not very computer or technology savy. So help would be greatly appreciated. Thanks!
Karen

haha thanks for the quick reply!
okay, next Q. do i need to update my firmware? i would assume my zen came with the most updated version since i just bought it. i don't know if it matters where i bought it however. i got it from amazon.com
i did install everything that was on the CD. including things that i already had, such as windows media player and acrobat.
any other suggestions for why it says "Player not found"?
i did reboot and clean up the memory twice to see if it would fix it but to no avail.
also, the screen freezes on me sometimes and i have to reboot. ?
thanks!
Karen

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