Just had help installing cc 2014. get this dialog box when i open the app. One or more files in the adobe folder necessary for running photoshop are missing. Help

Please Run the Cleaner tool to remove Ps CC 2014 :http://www.adobe.com/support/contact/cscleanertool.html .
Restart your system and then try installing Ps CC 2014 again.
Regards,
Ashutosh

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Hello,
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Problem signature:
Problem Event Name:          AppHangB1
Application Name:          Adobe Premiere Elements.exe
Application Version:          12.0.0.0
Application Timestamp:          530bd24a
Hang Signature:          62e4
Hang Type:          1
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Hang Signature 1:          62e4700b06d9b2bc1337eb821bd6d23c
Additional Hang Signature 2:          b5c4
Additional Hang Signature 3:          b5c45ff93179fbcd9d80037d92e26d89
Additional Hang Signature 4:          5571
Additional Hang Signature 5:          55712d2cbc8a094feaed7a714b863d63
Additional Hang Signature 6:          d6b0
Additional Hang Signature 7:          d6b0f9de2d8c5e5f8951a44def2b2837
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jamodi
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Are you running the program Run As Administrator and from a User Account with Administrative Privileges?
Do you have the McAfee antivirus program? Do you have the latest version of QuickTime installed on your computer
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What video card/graphics card does your computer use? Have you verified at the web site of the manufacturer of the
card that the video card/graphics card driver is up to date?
If you do not know, check the Device Manager/Display
Adapters to determine if you have 1 or 2 cards.
Depending on your answers, the next step will be
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Do a run through with ccleaner (both the regular cleaner and registry cleaner parts) to get rid of leftovers from
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https://www.piriform.com/ccleaner
Reinstall the program with the antivirus and firewalls disabled.
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ATR

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http://gallery.me.com/crizzodesigns#100017/Screen%20shot%202010-05-28%20at%202.2 4.16%20PM
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Message was edited by: CrizzoDesigns

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http://majorgeeks.com/download.php?det=4459
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Thank you so much in advance,
Jayne
Diagnostic:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Packard Bell NEC 00000000000000000000000
iTunes 9.0.3.15
QuickTime 7.6.5
FairPlay 1.6.16
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
Current user is an administrator.
The current local date and time is 2010-03-27 14:41:05.
iTunes is not running in safe mode.
Video Display Information
VIA/S3G UniChrome Pro IGP
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.3.15 is currently running.
iTunesHelper 9.0.3.15 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** CD/DVD Drive Tests **
No drivers in LowerFilters.
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
<Edited by Host>

Hello again,
Thank you for posting those links. This is now solved, and I am so happy!
Basically I had to manually delete the gear files from the registry and then reinstall with the latest. Both of these instructions can be found via the links above, should anyone else come to this forum with the same issue. The instructions were clear, even to a novice like me.
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Any improvement?

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