Just had my iPhone replaced @ the Genius Bar, now "No SIM" message is coming up.
I shattered my iPhone 4 screen the other day, went in to the Genius Bar today and had it replaced.
I have my previous iPhone's data on a back up on this computer. I turned on the new iPhone from the store and it gave me an error message saying a valid SIM card was not found in the phone. I can set up the basic settings (Language, location etc.) but cannot activate.
(P.S.: Sorry if this is in the wrong thread, I have no idea what the difference between CDMA and GSM is, so, I put this thread in both.)
Make sure they didn't accidentally keep your SIM card.
Remove your SIM from your new phone and reinsert it. Before putting it back in make sure it isn't smudged. Also, make sure it completely seats itself when you put it back in. I've seen a SIM card error like this and the issue was simply that the card wasn't all the way in even though it appeared to be so.
Good Luck!
Similar Messages
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Photos missing from camera roll after iphone replaced at genius bar
My power button broke so my iphone needed replaced. After the genius bar replaced it I got home an now photos are missing. It shows over 400 pics through the settings app; however the camera roll only has 150 ish. (these i downloaded out of my messages).
You can restore your iPhone to the way it was at the last backup you did (on iTunes or iCloud).
To do that, you would erase your iPhone:
Settings > General > Reset > Erase all content and settings
... and then set it up using the backup.
The backup preserved the Camera Roll as it was when you created the backup. -
Can the genius bar fix my 1015 itunes error on my iphone 3g. Im not able to do it by myself and i just took a appointment with the genius bar tomorrow! If somebody can help me you can answer me in french or in english
They won't touch it.
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My hdd on my 2013 mbp has completely disappeared, do I need to bring it in to the genius bar?
it's been almost exactly a year with my 2013 macbook pro, and all of a sudden a few days ago I had to force quit it and when I tried to boot it up again I got the flashing question mark folder. I tried internet recovery but my hard drive disk isn't showing up where it's supposed to. I think I have a few days left on my warranty, should I just bring it in to the genius bar?
You can try some of this:
Resolve startup issues and perform disk maintenance with ...
Your Mac won't start up in Mac OS X - Apple Support
But you probably will want to take it in while it is still under warranty. -
There is no sound in one of the earphones I received with my iPhone. My iPhone is still under warranty, so can I just go to the genius bar and get replacement earphones?
You may wish to make an appointment first. Otherwise, you may face a long wait
due to the extra business being generated with all the people getting
help with their newly acquired holiday gifts. -
Will they replace my iphone 5s battery at the genius bar and if so, for what cost?
will they replace my iphone 5s battery at the genius bar at my appointment, and if so for what cost?
You will have to ask if they are equipped for that.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit -
I need to purchase a power cord for my intel based 27" iMac. I have had it for almost 2 years, I don't have apple care and I don't want to take it in to the genius bar. I know it's the power cord and I just want to purchase one.
iMacs take generic power cords. If it fits into the back of the iMac and an electrical socket, it'll work.
Good luck.
Dr. C. -
Can the Genius Bar cable my 5S to their computer or separate keyboard to enter my passcode on a broken, non-responsive touchscreen? I need to get past the passcode to either transfer my data and pics to a new 5S or my PC computer (that the 5S has never been synced with.
Are you serious... only bluetooth keyboards? Even if the keyboard has the lightning connector? This supposedly works on the iPhone: http://store.griffintechnology.com/wired-keyboard-for-ios-devices
as well as this: http://www.att.com/accessories/specialty-items/logitech-apple-30-pin-wired-keybo ard.html -
I had a friend replace the battery in my iphone 4 and now itunes does not recognize it. The phone just has the apple coming on and off on the scree.
I put it into restore mode last night but did not apply it because I would lose all of my data.Any suggestions on what I can do.
Thanks
tedMake an appointment at the genius bar. Take your credit card. An out of warranty replacement is $229. It's cooked.
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For the second time (I've been to the Genius Bar already once with this) my Wifi isn't working. They gave me a new iphone last time, but the new one has the same issue as the old one, I'm guessing. I've tried resetting the network but that doesn't work.
I see others have this issue too.
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
Currently it's not costing me anything - yet - because I've got the Apple Warranty but this is totally frustating!!! I bought the original phone (which has been replaced in July 2012. The new phone (without working Wifi) is a month old.
Will try Restore via ITunes before (I will invariably) have to return to the Genius Bar for another Iphone 4S unless someone has an ingenius solution here?..?sematson wrote:
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
For what reason, other than making yourself look foolish, would you ask questions that we users could not possibly answer as we're NOT Apple?
Basics from the manual are restart, reset, restore from backup, restore as NEW. Nothing more "ingenius" to suggest than these steps that Apple has outlined in the manual. If these steps don't work, then go back to the Apple store. -
I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you? -
Can I get my Macbook Pro just checked out and tuned up at the genius bar?
I'm having a hard time getting my questions answered. Basically I've had my Macbook Pro for four and a half years, but it's still doing mostly fine. It's just showing it's age slightly I think, with more spinning wheels than usual and odd things like the date is usually set to 1999 when I turn the computer on, but it rights itself in a few minutes. Also most the time when I plug it in it says it's not charging and I have to try multiple times. None of this is a huge deal, it's just that I really need the computer to last me preferably at least another year, so I worry about it a bit. I do take good care of it though. I'm about to move out of the country for a year, so I'd like to get it just checked out and perhaps tuned up a bit so that any problems are taken care of and it's in the best shape before I move away. I'd like to make a genius bar appointment, but the closest Apple store is a two hour drive from my home, so I don't want to go into it not having any idea how much it will cost or if they'll even be able to do what I'm hoping in the span of a single workday. I really don't want to have to drive back later to pick it up or have it sent off somewhere to be repaired, although if it does have serious problems I'd be willing to do that. I'd just like to know going in to it what the price range is likely to be like. I don't want to make the drive to the Apple store and have them tell me it's going to be a few hundred dollars just to have my computer looked over. And I don't even know if they offer that service, let alone if they can do it in a single afternoon. I've tried calling the store and conversations with the automated person really are not helpful. He just tells me to go online and make a reservation, and I can't figure out how to get my questions about cost and service answered.
Also, am I being foolish hoping my four and a half year old Macbook will last at least another year or two? I have no idea what the "life expectancy" is for these things. I know nothing really about computers at all, so forgive my ignorance.
Any help and insight is very much appreciated.The genius bar technicians can check your MBP for possible hardware problems and specific software issues that you may have. The diagnosis will be free. Any extensive repairs will not be free.
If you have minor software problems, you essentially will have to deal with them yourself. Examine these two comprehensive documents for possible problem definition and solutions. If you encounter problems that you are unable to cope with, start a new discussion and there will be persons willing to assist you in solving them.
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao. -
About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in appleno body?
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My iPhone 4s socket for the headphones does not connect with the headphones' plug unless I push it in hard and hold it there. If I take my finger away, the outside world hears my music, but I can't hear it through the headphones. Is this a defect in the socket? Do I have to visit the Genius Bar? (I think I do, which would be pretty disappointing for a phone that's only a week old.)
I am having the same problem. Just got my phone 5 days ago! Just tried headphones tonight after I got Netflix and Pandora apps. I'm pretty peeved... tried 4 different pairs of earbuds and headphones. Going on a work trip in a week and really wanted to be able to use this new toy! Seems like it's a hardware problem. Did you get anywhere, cindyao?
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Can someone please help? Recently just had my iPhone 4S reconnected. I've now waited the 24 hours that you need to wait till everything goes back to normal. However on a phone call I can hear whoever I'm calling but they can't hear me?
i had the same problem a few weeks ago and i had only had my 3g iphone for a few weeks. It was as if i was on permanent mute. I could hear others fine, but they couldn't hear me, even if i used speakerphone or even a bluetooth.
i took it to an apple store and they did a real quick test (they first did a system restore, then they took my phone and tried calling another employee). Once they validated it wasn't working, they replaced my phone quickly with no questions asked. Just make sure to back up everything on I-Tunes before you go in so that you dont lose any info. might want to do the restore before you go in, as well, otherwise you'll have to wait for them to do it at the store, which takes them 15 mins or so.
Hope this helps.
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