Just had new downloads, now itunes has stopped working ?

Just had new download. now itunes has stopped working ?

I have been dealing with this since Sunday and have done everything. Temove, repair, reinstall, blah blah blah. I hope you have better luck that I am having. Apple wants me to pay for a solution. Their software caused the problem and I have to pay. Outside of that, no answered email or anything. Apple support is a joke. I'll never buy another Apple product again.

Similar Messages

  • Please help!!! first green screen, now "itunes has stopped working"

    Hi, please, anyone - I need help
    I have a dell laptop running windows Vista
    about 2 days ago, all of a sudden itunes refused to play my TV shows (which I have a lot of, probabely about $500 worth!). At first it just displayed either a green screen, or a black screen, and then it came up with an error message saying "Itunes has stopped working"
    So, I thought ha! I'll simply re-install the operating system. At first that did the job, but now its happening all over again! its the exact same thing
    Could someone please offer me some advice, I have tried changing Quicktime to the safe mode - but to no avail, I just dont know what to do!
    Cheers in advance for your help
    P.S Do you have these problems with Mac's?

    I too have this problem and posted the following elsewhere--still no help from anyone. Thankfully I only bought 1 tv show from them and it will be my last until something or someone gives.
    Hope someone either can help or refer me to a past posting of someone else having this same problem.
    Why am I seeing the color green instead of the tv show I purchased? What most likely is missing on a person's computer when someone sees a green screen? Sound is fine, but the picture is a solid green screen.
    I have an S3 Savage Pro 32MB AGP Video component.
    Help! Thank you...oomgowah

  • Please HELP, "iTunes has stopped working" error after connecting iPod video

    People please help me out!  I have a Razer Blade gaming laptop with Windows 8 64bit.
    I have an iPhone 5, iPad 2 and an iPod video (80GB).  I had some weeks from not connecting the iPod to my computer, but this morning that I did so I can upload some new music to it, iTunes just crash, I get the "iTunes has stopped working" error message when I connect the iPod video.  I do not have this problem with either the iPhone 5 or the iPad 2, when I connect these, iTunes works fine, once I connect the iPod, then all goes down
    Procedures that I already tried and that were unsuccessful to solve the problem:
    Uninstall Quicktime
    Uninstall iTunes and reinstall
    Reset the iPod (several times)
    Delete TEMP files on computer
    Restart the computer (several times)
    Use a different cable and a different USB port
    The iPod is working fine, if I plug it to my car stereo or if I use it with headphones it works great, no problems nor errors.  My computer also identify the iPod as a hard disk, no error messages from Windows, it is just the freakin' iTunes that freezes everytime that I plug the iPod
    PLEASE HELP ME OUT, I've searched forums on this particular issue but with no luck.
    Thanks very much!

    It is only when I attempt to add a song to my iPod once plugged in that I receive the error "Itunes has stopped working" and forces me to exit the program, without the song being successfully transferred.
    Do you have the "Convert to 128 kbps AAC" preference enabled for syncing to the iPod, laur?
    If so, it's quite plausible that you've got the iTunes 10.1.0.54 bug and we need to get you updated to 10.0.1.56 as per the following document:
    [iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591]

  • 64 Bit Vista Error Message: Itunes has stopped Working

    I installed Itunes on my 64 bit Vista OS and it was working fine for about 3 weeks. Now I get an error message when I try to start Itunes now: "Itunes has stopped working"
    I searched for a solution on here but it looks like Itunes doesn't support the 64 bit OS I have installed on my computer. I really hope they fix this. I've had my Ipod and Itunes for 2 years now. It's been a pleasure to own and I've bought many Songs from Itunes store. But, if I can't get it to work on my computer I may have to try to sell it for something that will work.
    Thanks, Hairy

    Hello, Sofa_King_Gary. 
    Thank you for visiting Apple Support Communities. 
    I see that you are experiencing issues with iTunes closing unexpectedly and you have attempted some troubleshooting steps already.  There are just a couple more steps that I could recommend in the article below. 
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Cheers,
    Jason H. 

  • Had to uninstall mobile device helper because a window kept coming up every 45 sec. saying it had stopped working. It wouldn't stop and online support said uninstall it.Well I did,now if I want to access iTunes store it pops up the iTunes has stop working

    Was advised to uninstall mobile device helper because a window kept popping up about every 45 seconds saying it had stopped working.Uninstalled it that took care of that problem,but now I have a new one.I can't access the iTunes store.Every time I click the store icon a window pops up saying iTunes has stopped working.Any suggestions anyone.

    anyone?
    *i've managed to download quicktime, but am still unable to download itunes. after reaching a certain point in downloading itunes, (about 1/3 of the way?) it stops at "copying files", and my computer freezes and i have to hold the power button in order to shut it off and do anything, or i get a popup asking me if i want to change something so itunes can finish downloading. i click "yes", but then the download stops completely and i get a message saying "itunes has finished downloading, but with errors" and it tells me to download it again.
    a popup from MobileServiceDevice keeps appearing as well, but it won't go away. the details are:
    Problem Event Name:    APPCRASH
      Application Name:    AppleMobileDeviceService.exe
      Application Version:    17.88.0.7
      Application Timestamp:    4e66ceff
      Fault Module Name:    kernel32.dll
      Fault Module Version:    6.0.6002.18005
      Fault Module Timestamp:    49e038c0
      Exception Code:    c06d007f
      Exception Offset:    0001e124
      OS Version:    6.0.6002.2.2.0.768.3
      Locale ID:    1033
      Additional Information 1:    fd00
      Additional Information 2:    ea6f5fe8924aaa756324d57f87834160
      Additional Information 3:    fd00
      Additional Information 4:    ea6f5fe8924aaa756324d57f87834160
    but the fault module name changes on me. sometimes it's kernel32.dll, and sometimes it's something else, and i've already tried using task manager /find str but it doesn't help.

  • Can't download iTunes to new PC lap top. "Itunes has stopped working, event name APPCRASH"

    Hi
    On hols my lap top died and I replaced it while away - so Lap top is Fijian, but my Apple I Tunes account is British - in case that's relevant.
    Trying to download iTunes to the lap top, (windows 7) but I get the same error each time.  I have tried uninstalling and reinstalling the software several times.
    Error message says "iTunes has stopped working" and the details says the following...
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: iTunes.exe
    Application Version: 10.6.1.7
    Application Timestamp: 4f71aced
    Fault Module Name: QuickTime.qts
    Fault Module Version: 6.0.0.71
    Fault Module Timestamp: 3d2d0310
    Exception Code: c0000005
    Exception Offset: 0013afd8
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: 87ab
    Additional Information 2: 87abfdde4e44868a2d32f6948e899598
    Additional Information 3: c382
    Additional Information 4: c382d1e4d72a2899b9052b0e96ec9563
    Really appreciate any advice, as I NEED to download thepetebox and the new Spiritualized albums for my beach time !!
    Thanks

    Fault Module Name: QuickTime.qts
    Fault Module Version: 6.0.0.71
    Taken at face value, that's an exceptionally old version number for that QuickTime component.
    Do you have the QuickTime Player installed on your system at the moment? If so, is that also currently failing to launch (with or without an error message)?

  • I just received a refurbished replacement iphone and now while syncing I get "itunes has stopped working"...help???

    I just received a refurbished iphone the the insurance provided by a major electronics retailer.  Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error.  It says it will come back with possible solutions, but never does a thing.  I have already removed and again installed iTunes, QuickTime, etc. to no success.  Not sure what my next step should be.

    This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
    The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
    Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
    Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
    Scott

  • I am using ITUNES 11 on Win 7 64 bit.  I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working".  How do I trouble shoot or fix this? Thanks

    I am using ITUNES 11 on Win 7 64 bit.  I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working".  How do I trouble shoot or fix this? Thanks

    Try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • I just updated iTunes on my dell and now when I try to go to the store I get an error message that iTunes has stopped working and the program closes. Ideas?

    I just updated iTunes on my dell and now when I try to go to the store I get an error message that iTunes has stopped working and the program closes. Ideas?

    I have also retarted twice...

  • HT203163 All of a sudden I'm getting  a message Itunes has stopped working Data Execution prevention has closed Itunes what is causing this now, never had an issue until yesterday

    All of a sudden I'm getting a message Itunes has stopped working Data Execution Prevention has closed Itunes. What is causing this now, never had an issue until yesterday

    please sombody help me, apple support are no help, the shop are no help, the only thing i havent tried is delete everything on my laptop and put it back to factory, which is my very last resort

  • HT2311 I just installed 64 bit iTunes fon my new Dell Latitude PC. Everytime I try to open it I get an error "iTunes has stopped working..."

    I just installed 64 bit iTunes on my new Dell Latitude PC. Everytime I try to open it I get an error "iTunes has stopped working..."

    I requested this be relocated from iTunes for Mac to iTunes for Windows. You'll get a faster response on the correct forum.

  • Just downloaded itunes. but i cant even open it, it just says,"itunes has stopped working, program will close.."

    This is a brand new laptop that I just bought two days ago. I was hoping to have itunes on my own computer finally, so I could sort out my horrible music situation. The installation went perfect. But when I try to open it, before I even get a chance to do anything, a little screen pops up and says,"itunes has stopped working.." then it will change, and become "a problem has caused the program to stop. program will shut down." so what should I do ? I don't even get the chance to plug in my ipod.

    Withour know what the error message said try:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

  • Trying to play amovie just downloaded. Keep getting "Itunes has stopped working" message.

    Trying to play a movie just downloaded. Keep getting "I tunes has stopped working" message. Any suggestions for fixing this?

    Try the following user tip:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • "itunes has stopped working" after downloading album artwork??

    For years I've avoided ipod and itunes like the plague...but about 2 weeks ago I gave in. I got an ipod touch and installed itunes. Everything was fine - until this afternoon when I clicked on find album artwork in itunes. After itunes finished going through the process of finding the artwork ( 1400 of 1600 files found, 1450 of 1600 found, etc...or something like that ), i got the error message that *itunes has stopped working*. I've been searching forums all night and tried uninstalling eveything "apple" and reinstalling. Apparently this error comes up for A LOT of people ( problems like this are why I never wanted an ipod... ). None of the recommended fixes are working. I'm assuming something went wrong during artwork downloading????? Or not? I don't really care why actually, but, if itunes crashes every time i hook up my ipod, what good is it ( or the ipod )...and i don't know what to do with the ipod ( how to download apps, or add music, photos and videos ) w/o the itunes. My previous media players were all drag and drop ease.
    I'm a newbie - and i'm rally frustrated - so please be kind. Can anyone tell me - in plain terms - how to get my itunes to not "stop working" every time i hook up my ipod?? Please?
    THANKS.

    OK, so after looking everywhere for an answer - with no luck - I figured it out on my own ( don't ask me how... ). I'll tell you what I did. I bet you have the same problem. Honestly, I thought I'd be returning the **** thing, but it's fine now.
    I'd plug in my ipod ( 32gtouch, like yours ), and itunes would open. Everything was fine until it started to sync my music. Then it would freeze, give me the error message, and then shut down. I did this probably 10 times throughout the day, and always the same. Then I noticed it always froze at the same place during the sync. Soooo, I finally realized I must have a corrupt file.
    Step 1: Do as I did, but when it starts to freeze, take note of the name of the song it freezes on. That's probably the culprit .Remember it. Let the error message come up and close as always...
    Step 2: Open itunes again! Click on your ipod, and then on the music tab. Immediately un-check "Sync music" ( top of the page ) and then click "apply" ( bottom right ). DO THAT FAST...before it has a chance to sync, or it will just freeze again!
    Step 3: Go into your music library on itunes, and DLETE/REMOVE that song.
    Step 4: Close itunes.
    Step 5: Open itunes, and go again to your ipod, and click on music tab. This time, check the "sync music" box ( and apply ).
    That should fix it. If it doesn't you have more than one corrupt file. In that case, close itunes and then open it again. Follow step 1 and 2 again. Remove any songs from your library that aren't that important to you ( especially those that were from questionable sources... ). Basically, you need to figure out which song ( or songs ) are causing the problem. If you just delete them all, you'd have to add them again one at a time to avoid the problem again, and that would be a pain. So, just remove as many as you feel like ( out of 1500 songs or so, I removed a couple hundred ). I left mainly the ones that were from my actual CDs or that I had bought through Amazon ( or other legit source ). I removed most of my Limewire downloads. Most of them are probably fine, but I'll add them later one at a time to be sure...
    I still have plenty of Limewire songs on there, and they are fine, but, as you know, you do get bad files sometimes.
    Anyways, once I did this, everything is fine and works great. I even started adding album art manually, and at one point it froze again. So, I did steps 1 and 2 again, and removed the album art I last added, and then synced again, and it was fine. Usually, the album art I add is OK, but I had that one pesky photo I guess ). So, I guess the thing is after you get the majority of your music on, just add and adjust things a little at a time, and you'll always know which file is causing you problems ( hopefully no files will!! ).
    I hope this works for you. Let me know if you have any questions, and let me know if it solves your issue too!
    Peace.
    -***

  • Itunes has stopped working message during download

    My apologies if this has been discussed before, I'm new. I have a recurring problem: occassionally during a song download from Itunes the message "Itunes has stopped working" appears. Subsequently iTunes shuts down. Upon reopening the desired song is not listed in the library, though iTunes thinks it is and I'm charged for the purchase. I can report a problem and iTunes will make it available for download. This gets incovenient however, and no suggested fix has yet prevented this from recurring. Has anyone had a similar experience? Any suggestions? Thanks?
    WDS

    Good. That rules out old QuickTime componentry lurking about in unorthodox locations in your system files.
    The next most likely causes of a StackHash result are user-account specific troubles, like damage to library files or preference files in your normal Vista user account.
    So try creating a new Vista user account as per the instructions from the following document:
    [iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1717]
    Does iTunes launch without the error message in the new user account?
    If so, try steadily working through the suggestions in the *User-specific troubleshooting* section of the document. Do any of those measures get your iTunes launching again in the usual user account?

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